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Instructure (Canvas LMS) Outage History

Daily provider-status observations and published incident history for Instructure (Canvas LMS).

Operational

Instructure (Canvas LMS) is operational. Verified . Official provider source.

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72.4% of 58 verified observed days had no reported provider issue

90-Day Trend

Jul 24Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 73.3% 30 8

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
Edit discussion page error when Checkpoints disabled
minor Observed active window 2h 25m

View incident details and source

Started:

Canvas LMS Instructure us-east-1 ap-southeast-1 ap-southeast-2
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some Users May Be Unable To Log Into Canvas
minor Observed active window 1h 46m

View incident details and source

Started:

Canvas LMS
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
September 2026
Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are processing slowly for some users
minor Observed active window 2h 0m

View incident details and source

Started:

Canvas LMS us-west-2
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Some users are experiencing errors when interacting with SCORM packages.
minor Observed active window 22m

View incident details and source

Started:

Canvas LMS eu-west-1
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.
minor Observed active window 6h 37m

View incident details and source

Started:

Support: Phones/Chat Support: Webform/email
investigating
We are continuing to investigate this issue.
investigating
Our ticketing system provider has confirmed a service disruption causing errors and intermittent access. We are closely monitoring their status page for updates: https://status.salesforce.com/incidents/20004433 .
investigating
We are currently investigating this issue.
Some users are experiencing slow load times when accessing Canvas
minor Observed active window 37m

View incident details and source

Started:

Canvas LMS eu-west-1
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Canvas support phone system is experiencing connection issues
minor Observed active window 5h 37m

View incident details and source

Started:

Support: Phones/Chat
investigating
We are currently investigating this issue.
Errors Following Item Creation In Canvas
minor Observed active window 18m

View incident details and source

Started:

Canvas LMS us-east-1
monitoring
A fix has been implemented and we are monitoring the results.
investigating
A small group of users may encounter 404 errors or page not found errors immediately after item creation in Canvas.
Slow loading and page error messages when accessing New Quizzes
minor Observed active window 31m

View incident details and source

Started:

Canvas LMS
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Some users are experiencing slow loading and page error messages when accessing New Quizzes in Canvas.
Some users are experiencing slow load times and page errors when accessing New Quizzes
minor Observed active window 58m

View incident details and source

Started:

Canvas LMS us-east-1
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.

Legacy Incident Archive

62 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

July 2026
Free-for-Teacher users may encounter errors when accessing Canvas
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Users may encounter errors when trying to access Canvas, Catalog, Mastery Connect or Portfolio
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented in all regions for all affected products. We are currently monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Mastery Connect is accessible once again. Our team is monitoring it, while working on restoring other impacted services in all regions.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Canvas and our other impacted services are now accessible from our EU servers once again. Our team is monitoring this and working on restoring access to other regions as well.
identified
AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status
identified
AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status
investigating
AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status
investigating
AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status
investigating
AWS Cloudfront has a global outage. We investigating the issue together with AWS experts. You can follow updates from their team here: https://health.aws.amazon.com/health/status
investigating
AWS Cloudfront has a global outage. We investigating the issue together with AWS experts. You can follow updates from their team here: https://health.aws.amazon.com/health/status
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Canvas User pages not accessible.
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Roll Call database misconfiguration for some users
minor Source not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Users will see a notification that Roll Call is down for maintenance when attempting to access
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
A small subset of users may experience page errors when accessing Canvas.
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Some Users May Encounter Errors When Attempting To Log Into Canvas
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some users are experiencing errors when logging into Canvas on Android devices.
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
June 2026
Sistemic rostering and grade sync delays
minor Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating the reported delays for Sistemic rostering and grade syncs.
Some users in Western Europe are experiencing slow load times in Canvas DocViewer.
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Users attempting to access Canvas Portfolio are getting an error when attempting to access
minor Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
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