Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.
View the provider incident record →Current answer
Instructure (Canvas LMS) experienced a minor incident: Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.. ServiceAlert observed recovery on Sep 16, 2026.
Official Instructure (Canvas LMS) status page Current Instructure (Canvas LMS) status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
Support: Phones/Chat
Support: Webform/email
Incident Timeline
Investigating
We are continuing to investigate this issue.
Sep 16, 2026 at 9:11 AM UTC
Investigating
Our ticketing system provider has confirmed a service disruption causing errors and intermittent access. We are closely monitoring their status page for updates: https://status.salesforce.com/incidents/20004433 .
Sep 16, 2026 at 9:05 AM UTC
Investigating
We are currently investigating this issue.
Sep 16, 2026 at 8:52 AM UTC
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