The fix has been deployed to the majority of deployments. We continue to monitor progress.
monitoring
A fix is currently being rolled out and will be deployed progressively over the next few hours. We appreciate your patience as this reaches all affected customers.
identified
The issue has been identified, and we are working on a fix.
investigating
We are currently investigating an issue that may cause a small group of users to experience unexpected IRM access issues, or undelivered pages. Most users should not be affected.
Increased Execution Time for Browser Checks in Synthetic Monitoring
AWS Australia - prod-au-southeast-1: Public ProbesAWS Brazil - prod-sa-east-1: Public ProbesAWS Canada - prod-ca-east-0: Public ProbesAWS Germany - prod-eu-west-2: Public ProbesAWS India - prod-ap-south-1: Public ProbesAWS Japan - prod-ap-northeast-0: Public ProbesAWS Singapore - prod-ap-southeast-1: Public ProbesAWS Sweden - prod-eu-north-0: Public ProbesAWS US East - prod-us-east-0: Public ProbesAWS US East - prod-us-east-3: Public ProbesAWS US West - prod-us-west-0: Public ProbesAzure Netherlands - prod-eu-west-3: Public ProbesAzure US Central - prod-us-central2: Public ProbesAzure US Central - prod-us-central7: Public ProbesGCP Australia - prod-au-southeast-0: Public ProbesGCP Belgium - prod-eu-west-0: Public ProbesGCP Brazil - prod-sa-east-0: Public ProbesGCP India - prod-ap-south-0: Public ProbesGCP Singapore - prod-ap-southeast-0: Public ProbesGCP UK - prod-gb-south-0: Public ProbesGCP US Central - prod-us-central-0: Public ProbesAWS UAE - prod-me-central-1: Public ProbesAWS UK - prod-gb-south-1: Public ProbesAWS Switzerland - prod-eu-central-0: Public ProbesAWS Indonesia - prod-ap-southeast-2: Public ProbesAWS Ireland - prod-eu-west-6: Public ProbesGCP Saudi Arabia - prod-me-central-0: Public ProbesGCP US East - prod-us-east-1: Public Probes
monitoring
A fix has been deployed and CPU throttling is returning to normal. Check execution times should return to baseline shortly. We will continue monitoring recovery. Next update by 11:56 UTC.
identified
A fix has been merged and is now being rolled out across affected locations. We are monitoring deployment progress. Next update by 11:49 UTC.
identified
Since September 9, 2026, some browser checks in Synthetic Monitoring may take longer to complete than usual, with impact varying by location. We have identified the cause and are actively working on a fix. Next update by 10:49 UTC.
Investigating elevated database load in AWS Germany
A fix has been implemented and we have been seeing recovery to the affected region. We will continue to monitor.
investigating
We are investigating elevated database load affecting infrastructure supporting a subset of Grafana Cloud instances in the AWS Germany region (prod-eu-west-4).
Affected users may experience slow responses when accessing Grafana. We will provide an update as more information becomes available.
AWS Australia - prod-ap-southeast-2AWS Brazil - prod-sa-east-1AWS Canada - prod-ca-east-0AWS Germany - prod-eu-west-2AWS Germany - prod-eu-west-4AWS India - prod-ap-south-1AWS Japan - prod-ap-northeast-0AWS UAE - prod-me-central-1AWS Singapore - prod-ap-southeast-1AWS Sweden - prod-eu-north-0AWS US East - prod-us-east-0AWS US East - prod-us-east-2AWS US West - prod-us-west-0AWS Australia - prod-au-southeast-1AWS UK - prod-gb-south-1AWS Ireland - prod-eu-west-6Azure US Central - us-central2AWS Switzerland - prod-eu-central-0Azure Netherlands - prod-eu-west-3GCP Australia - prod-au-southeast-0GCP Belgium - prod-eu-west-0GCP Brazil - prod-sa-east-0GCP India - prod-ap-south-0GCP Singapore - prod-ap-southeast-0GCP UK - prod-gb-south-0GCP US Central - prod-us-central-0GCP US Central - prod-us-central-3GCP US Central - prod-us-central-4GCP US East - prod-us-east-1play.grafana.orgFederal Cloud - AWS US Gov WestGCP Saudi Arabia - prod-me-central-0AWS US East - prod-us-east-3
identified
Some geomap tiles are displaying the “api key required". The issue has been identified, and our team is working on a fix.
As a workaround, you can open the Geomap panel, navigate to the Map layers section, and change the Basemap layer from CARTO, or "Default base layer," to OpenStreetMap. The watermark should disappear immediately.
Alternatively, if you would prefer to retain a dark-styled map similar to the current CARTO appearance, you can select MapLibre as the basemap and configure th...
GCP US Central - prod-us-central-0GCP US Central - prod-us-central-3GCP US Central - prod-us-central-4
monitoring
We are currently observing minimal impact and continuing to monitor the situation.
identified
We are aware of an issue causing some Grafana Cloud stacks in the US region to be unavailable or fail to load. The cause is reduced compute capacity in one of our cloud provider's availability zones, which is preventing affected stacks from starting. Other regions are unaffected. We are working with our cloud provider to restore capacity.
GCP US Central - prod-us-central-0: QueryingGCP US Central - prod-us-central-0: IngestionGCP US Central - prod-us-central-5: QueryingGCP US Central - prod-us-central-5: IngestionGCP US Central - prod-us-central-0: QueryingGCP US Central - prod-us-central-0: IngestionGCP US Central - prod-us-central-0: Metrics GeneratorGCP US Central - prod-us-central-5: QueryingGCP US Central - prod-us-central-5: Ingestion
monitoring
The underlying cloud provider issue is not yet fully resolved, but our systems have recovered and affected Grafana Cloud stacks are loading normally again.
Some customers may still see brief intermittent slowness. We are continuing to monitor until our provider confirms resolution.
identified
We’re currently investigating an issue affecting the us central region due to ongoing cloud provider incident. Multiple components impacted. Our team is actively working on this. Thank you for your patience.
Alert rule creation, deletion, and update degradation in prod-us-east-2
AWS US East - prod-us-east-0: Alertmanager and Rules Configuration APIAWS US East - prod-us-east-0: Alertmanager
investigating
We’re currently investigating an issue affecting alert rule creation, deletion, and updates in prod-us-east-2. Our team is actively working to identify the cause. Thank you for your patience.
AWS US West - prod-us-west-0: QueryingAWS US West - prod-us-west-0: IngestionAWS US West - prod-us-west-0: QueryingAWS US West - prod-us-west-0: Ingestion
monitoring
Tempo recovered.
identified
Cluster Metrics are healthy for the last 15 minutes
identified
The issue has been identified and a fix is being implemented.
AWS India - prod-ap-south-1AWS India - prod-ap-south-1AWS India - prod-ap-south-1: IngestionAWS India - prod-ap-south-1: Ingestion
monitoring
A fix has been applied and we are seeing signs of recovery. We will continue to monitor the recovery.
investigating
We are currently investigating an issue impacting deployments in prod-ap-south-1. Impacted customers may be experiencing increased latency and issues with ingestion.
Legacy Incident Archive
101 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Gateway Slowness Detected in Prod (US-East-1)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Successful requests have dropped, users may not be able to access their instances.. The issue is under investigation.
InfluxDB Datasource - Intermittent Failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time.
identified
We’ve identified the cause of the issue impacting the InfluxDB datasource. Our team is currently implementing a fix.
investigating
We’re currently investigating an issue affecting the InfluxDB plugin. Some users may see intermittent failures.
Our team is actively working to identify the cause. Thank you for your patience.
Cloudwatch Datasource Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time.
investigating
We’re currently investigating an issue affecting Cloudwatch datasources. Our team is actively working to identify the cause. Thank you for your patience.
Restrictions on Alerts & Reports for Grafana Cloud Free/Trial Users
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Grafana Labs is implementing measures to safeguard the Grafana Cloud platform against ongoing unauthorized use while preserving the capabilities relied upon by our community. Effective immediately, we have made the following modifications to the platform:
Alerting
Email alerting has been disabled for new Grafana Cloud Free and Trial accounts; however, all other integrations such as webhooks remain functional. Additionally, Cloud Alertmanager is now disabled for Grafana instances in these acc...
monitoring
We are continuing to monitor for any further issues.
monitoring
Grafana Labs is taking steps to safeguard our Grafana Cloud platform against unauthorized use while maintaining the Grafana Cloud Free and Trial tiers of service our users and the community have come to rely on. As of Monday April 20, alerting and reporting capabilities have been disabled in new Grafana Cloud Free and trial stacks. We are working towards deploying improvements and restoring those functionalities in a way that keeps our platform secure and open for all of our users.
Elevated 429 Errors Impacting Metrics Querying Across Multiple Regions
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
The issue is now confirmed to be widespread, affecting Prometheus across all regions.
Customers may continue to experience elevated 429 (rate limit) errors, particularly when querying metrics, with failures or inconsistent responses possible.
Our engineering team remains fully engaged and is actively working on mitigation and resolution efforts with the highest priority.
investigating
We are currently experiencing a major incident causing elevated 429 (rate limit) errors across multiple regions, primarily impacting metrics querying.
This is a high-priority issue, and our engineering team is actively engaged and working urgently to identify the root cause and restore full service as quickly as possible. Customers may experience widespread failures or delays when querying metrics during this time.
We understand the significant impact this may have and will continue to prov...
Query Caching - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Currently prod-us-east-0 and prod-eu-west-3 have recovered, and we are continuing to monitor prod-us-central-0 which is in the process of recovery.
investigating
As of 20:52 UTC, we are currently investigating degraded Query Caching performance in multiple regions. For datasources where query caching is configured, some queries may take longer than usual.
Our team is actively working to identify the cause. Thank you for your patience.
Issues on Stack creation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue is fixed and we are currently monitoring the service.
identified
Since today 16th at ~12:11UTC we are seeing issues on stack creation across all our regions. Customers will experience error message when attempting to create a stack.
Our engineering team has identified the source of the issue as external to Grafana (provider), and they are tracking its recovery.
Degraded Ticket Visibility in Support System
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are currently experiencing an issue with our ticketing system provider that is affecting how tickets appear within our internal support views.
We are continuing to receive all new tickets successfully, and no requests are being lost at this time.
Our team is actively monitoring the situation and working to ensure all incoming requests are reviewed, including those that may not be immediately visible in standard views.
We will provide further updates as we receive more information from o...
K6 Sporadic DNS Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team has deployed a fix and we are currently monitoring the behaviour of the system until full resolution.
monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time.
identified
We are having sporadic DNS issues that occasionally affect the start of cloud test runs, causing them to abort. We are currently working to resolve. The issue has been occurring since April 9.
Grafana Cloud Logs - Write degradation in us-east-3
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are seeing issues on the write path for Loki in cluster in us-east-3, and we are actively investigating this issue.
