Increased timeout errors in alert rule evaluations (AWS Germany, prod-eu-west-2)
View the provider incident record →Current answer
Grafana Cloud experienced a minor incident: Increased timeout errors in alert rule evaluations (AWS Germany, prod-eu-west-2). ServiceAlert observed recovery on Oct 21, 2026.
Official Grafana Cloud status page Current Grafana Cloud status
ServiceAlert observed status change:
Provider-reported start: . Notice published: .
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Incident Lifecycle
Affected Components
AWS Germany - prod-eu-west-2: Rule Evaluation
Incident Timeline
Monitoring
Remediation measures have been applied, and we are monitoring the recovery.
Oct 21, 2026 at 1:12 PM UTC
Identified
The root cause of the issue has been indentified and we are working on the remediation steps.
Oct 21, 2026 at 12:12 PM UTC
Investigating
Since approximately 20:30 UTC on October 20, we have observed an increase in alert rule evaluation errors affecting rules that query Grafana Cloud Prometheus (Mimir) data sources in Cluster AWS Germany.
Our engineering team is actively investigating and working on remediation.
Our engineering team is actively investigating and working on remediation.
Oct 21, 2026 at 11:48 AM UTC
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