Looking for an update now? Check the current status, or follow Formstack for future changes.
89.7%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been deployed to prevent Formstack Sign connections from losing authentication unexpectedly, and we are monitoring the results.
We are also working to automatically restore authentication for previously affected connections. Customers who need to resume processing immediately may manually reauthenticate their Formstack Sign connection. We will provide another update once the restoration process is complete.
identified
We have identified an issue causing some Formstack Sign integrations, including Documents-to-Sign deliveries, to lose authentication unexpectedly. Affected deliveries may fail with an authentication error, even if the connection was recently reauthenticated.
Our Engineering team is actively working to deploy a permanent fix. We will provide another update as soon as the fix has been released.
September 2026
Delayed Documents Deliveries After Sign Completion
A fix has been deployed that has solved these delayed deliveries. The issue was that Formstack Sign was not sending the Formstack Documents product the notification that document was completely signed (i.e.: Finalized). We are now working on a script in Formstack Sign to send all those notifications back to Documents, so delayed deliveries should start processing soon.
identified
We have narrowed this issue down to Delayed Deliveries in Documents, when a delivery to Formstack Sign is included. If a document is sent to Sign and it is subsequently completed, Documents is not getting the file back and therefore not delivering it to the next step, such as Salesforce, Sharepoint, etc.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue affecting some Formstack Documents workflows that use Formstack Sign. Although signing completes successfully, subsequent deliveries including Salesforce, SharePoint, and webhooks may not be released and may remain in a delayed status.
Our team is actively working to resolve the issue. We will provide additional updates as they become available.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating reports that some Formstack Sign customers are unable to send documents through the API. Affected requests may return a “Request requires authentication” error despite successfully generating an access token. Some customers may also see a null API secret within their account.
Our team is actively investigating and will provide additional updates as more information becomes available.
A fix has been deployed and deliveries should be back up and running. We will monitor the results for some time and report back.
investigating
Formstack Documents with document deliveries to Formstack Sign are failing as of 11:19pm Eastern on Monday Sept 28. We are investigating the issue and will update accordingly.
A fix has been implemented for the issue causing some users to receive a validation error when entering a phone number in the Phone Number field on Forms.
We are monitoring to ensure the issue remains resolved.
identified
We have identified an issue causing some users to receive a validation error when entering a phone number in the Phone Number field on Forms.
Our team has identified the cause and is working to resolve the issue.
A fix has been implemented and we are monitoring the results.
identified
Salesforce is currently experiencing a service disruption impacting multiple regions. This may result in delays, intermittent errors, failed submissions, or difficulty accessing Salesforce-connected services.
Salesforce has deployed a fix and services are recovering region by region. We are actively monitoring the recovery and assessing any impact to Intellistack customers.
We will provide additional updates as more information becomes available.
Legacy Incident Archive
26 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
We are continuing to work on a fix for this issue.
identified
We are currently experiencing an issue where some workflows may fail to publish. This does not impact live workflows or active sessions; however, publishing a new version may fail for some workflows. Our team has identified the root cause and prepared a fix. We are working to deploy the solution and will provide updates as progress continues.
March 2026
Formstack Sign: Document Upload Delays and Failures
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting Formstack Sign that may cause failures or delays when uploading documents.
Users Unable to Access Workspace via Workflows Pro
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue where some Workflows Pro customers are unable to access their Workspace. At this time, all other functionality outside of the Workspace remains operational. Our engineering team is actively working to identify the root cause. We will provide updates as more information becomes available.
Incorrect Document Output in Sign Flows with Separate Delivery Enabled
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating reports of incorrect document output in Formstack Sign for workflows configured to return documents separately. Affected users may experience documents being combined, incorrectly split, out of order, or missing from the final output. Our engineering team is actively working to identify the root cause and implement a resolution.
Email Delivery Disruption
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue impacting email delivery, resulting in some messages not being delivered. Our team is actively working to restore full service and will provide updates as more information becomes available.
Streamline: Notifications not sending
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented for the issue affecting Streamline Notifications where notification steps were not sending as expected.
Workflows are now sending notifications correctly. SMS notifications were not impacted during this incident.
investigating
We are investigating an issue affecting Streamline Email Notifications where notification steps may not send as expected.
Impacted workflows do not fail and may appear to complete successfully, but notification steps can silently fail to deliver notifications. SMS notifications are not impacted and are sending as expected.
Our team is actively investigating the root cause. We will share another update as soon as we have more information.
