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89.7%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been deployed to prevent Formstack Sign connections from losing authentication unexpectedly, and we are monitoring the results.
We are also working to automatically restore authentication for previously affected connections. Customers who need to resume processing immediately may manually reauthenticate their Formstack Sign connection. We will provide another update once the restoration process is complete.
identified
We have identified an issue causing some Formstack Sign integrations, including Documents-to-Sign deliveries, to lose authentication unexpectedly. Affected deliveries may fail with an authentication error, even if the connection was recently reauthenticated.
Our Engineering team is actively working to deploy a permanent fix. We will provide another update as soon as the fix has been released.
September 2026
Delayed Documents Deliveries After Sign Completion
A fix has been deployed that has solved these delayed deliveries. The issue was that Formstack Sign was not sending the Formstack Documents product the notification that document was completely signed (i.e.: Finalized). We are now working on a script in Formstack Sign to send all those notifications back to Documents, so delayed deliveries should start processing soon.
identified
We have narrowed this issue down to Delayed Deliveries in Documents, when a delivery to Formstack Sign is included. If a document is sent to Sign and it is subsequently completed, Documents is not getting the file back and therefore not delivering it to the next step, such as Salesforce, Sharepoint, etc.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue affecting some Formstack Documents workflows that use Formstack Sign. Although signing completes successfully, subsequent deliveries including Salesforce, SharePoint, and webhooks may not be released and may remain in a delayed status.
Our team is actively working to resolve the issue. We will provide additional updates as they become available.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating reports that some Formstack Sign customers are unable to send documents through the API. Affected requests may return a “Request requires authentication” error despite successfully generating an access token. Some customers may also see a null API secret within their account.
Our team is actively investigating and will provide additional updates as more information becomes available.
A fix has been deployed and deliveries should be back up and running. We will monitor the results for some time and report back.
investigating
Formstack Documents with document deliveries to Formstack Sign are failing as of 11:19pm Eastern on Monday Sept 28. We are investigating the issue and will update accordingly.
A fix has been implemented for the issue causing some users to receive a validation error when entering a phone number in the Phone Number field on Forms.
We are monitoring to ensure the issue remains resolved.
identified
We have identified an issue causing some users to receive a validation error when entering a phone number in the Phone Number field on Forms.
Our team has identified the cause and is working to resolve the issue.
A fix has been implemented and we are monitoring the results.
identified
Salesforce is currently experiencing a service disruption impacting multiple regions. This may result in delays, intermittent errors, failed submissions, or difficulty accessing Salesforce-connected services.
Salesforce has deployed a fix and services are recovering region by region. We are actively monitoring the recovery and assessing any impact to Intellistack customers.
We will provide additional updates as more information becomes available.
Legacy Incident Archive
26 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Formstack Documents Returning 404 Errors When Accessing Documents and Builder Tabs
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating reports of users receiving 404 errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes availa...
reCaptcha Verification Login Loop
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue where reCAPTCHA verification during login is looping back to the verification step for a limited number of accounts. Our team is actively investigating the root cause.
investigating
We are currently investigating an issue where reCAPTCHA verification during login is looping back to the verification step for a limited number of accounts. Our team is actively investigating the root cause.
Investigating intermittent Salesforce Delivery authentication and merge failures.
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix and are currently monitoring the results.Some customers may still need to re-authenticate their Salesforce connection before Salesforce Delivery resumes successfully. If you continue to experience merge or delivery failures, please re-authenticate your Salesforce connection and retry the affected delivery.
We will continue monitoring the situation and provide additional updates as needed.
identified
The issue has been identified and a fix is being implemented.
investigating
Due to recent Salesforce OAuth/security changes, some customers may experience Salesforce Delivery/authentication failures.
Affected users may experience merge or delivery failures accompanied by errors such as:
“INVALID_SESSION_ID: Session expired or invalid”
“Could not refresh your Salesforce access token”
In some cases, re-authenticating the Salesforce connection temporarily restores functionality, though reports indicate the issue may recur.Our Engineering team is actively inves...
Streamline: Workflow Issue Between Forms and Document Steps with Mapping
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified an issue in Streamline workflows where workflow sessions may experience unexpected behavior when transitioning from a Forms step to a Document step with field mappings configured between the steps. A fix has been implemented, and we are currently monitoring the results.
identified
We have identified an issue in Streamline workflows where workflow sessions may experience unexpected behavior when transitioning from a Forms step to a Document step with field mappings between the steps. Our team is currently working on a fix.
Customers intermittently prompted to sign in while signing Formstack Sign documents
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating reports of customers being intermittently prompted to sign in while signing Formstack Sign documents.
April 2026
Formstack Sign API Not Updating Document Status
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue where the Formstack Sign API may not reflect updated document statuses after the signing process is completed. Signing workflows are completing successfully, but some integrations may not receive the correct status updates. Our team is actively working to identify and resolve the issue.
Streamline Experiencing Errors in Project Workflows
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating reports of errors affecting some Streamline projects. Impacted users may see a “Something went wrong” message while progressing through affected workflows.
Our engineering teams have identified a likely frontend issue introduced in a recent deployment and are actively working to confirm root cause and prepare remediation.
We will provide another update as soon as more information is available.
Streamline Workflow Session Disruption
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue affecting workflow sessions in Streamline (us.streamline.intellistack.app), where users may be unable to run sessions in production.
Workaround:
As a temporary solution, replace intellistack.app with formstack.app in Session URLs.
Forms: Partial Submissions Unavailable
minorSource not attested
Last archived state: resolved
View archived record details
identified
Partial Submissions in Formstack Forms are currently unavailable. The issue has been identified, and the engineering team is actively working on implementing a fix while systems are being closely monitored.
Sign: Blank page when logging in
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been released for the issue causing a blank screen after login. You can now be able to successfully log in and access the application.
identified
We have identified the cause of an issue where customers experience a blank screen after logging in. Our team is actively working on implementing a fix.
