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89.5%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been deployed to prevent Formstack Sign connections from losing authentication unexpectedly, and we are monitoring the results.
We are also working to automatically restore authentication for previously affected connections. Customers who need to resume processing immediately may manually reauthenticate their Formstack Sign connection. We will provide another update once the restoration process is complete.
identified
We have identified an issue causing some Formstack Sign integrations, including Documents-to-Sign deliveries, to lose authentication unexpectedly. Affected deliveries may fail with an authentication error, even if the connection was recently reauthenticated.
Our Engineering team is actively working to deploy a permanent fix. We will provide another update as soon as the fix has been released.
September 2026
Delayed Documents Deliveries After Sign Completion
A fix has been deployed that has solved these delayed deliveries. The issue was that Formstack Sign was not sending the Formstack Documents product the notification that document was completely signed (i.e.: Finalized). We are now working on a script in Formstack Sign to send all those notifications back to Documents, so delayed deliveries should start processing soon.
identified
We have narrowed this issue down to Delayed Deliveries in Documents, when a delivery to Formstack Sign is included. If a document is sent to Sign and it is subsequently completed, Documents is not getting the file back and therefore not delivering it to the next step, such as Salesforce, Sharepoint, etc.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue affecting some Formstack Documents workflows that use Formstack Sign. Although signing completes successfully, subsequent deliveries including Salesforce, SharePoint, and webhooks may not be released and may remain in a delayed status.
Our team is actively working to resolve the issue. We will provide additional updates as they become available.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating reports that some Formstack Sign customers are unable to send documents through the API. Affected requests may return a “Request requires authentication” error despite successfully generating an access token. Some customers may also see a null API secret within their account.
Our team is actively investigating and will provide additional updates as more information becomes available.
A fix has been deployed and deliveries should be back up and running. We will monitor the results for some time and report back.
investigating
Formstack Documents with document deliveries to Formstack Sign are failing as of 11:19pm Eastern on Monday Sept 28. We are investigating the issue and will update accordingly.
A fix has been implemented for the issue causing some users to receive a validation error when entering a phone number in the Phone Number field on Forms.
We are monitoring to ensure the issue remains resolved.
identified
We have identified an issue causing some users to receive a validation error when entering a phone number in the Phone Number field on Forms.
Our team has identified the cause and is working to resolve the issue.
A fix has been implemented and we are monitoring the results.
identified
Salesforce is currently experiencing a service disruption impacting multiple regions. This may result in delays, intermittent errors, failed submissions, or difficulty accessing Salesforce-connected services.
Salesforce has deployed a fix and services are recovering region by region. We are actively monitoring the recovery and assessing any impact to Intellistack customers.
We will provide additional updates as more information becomes available.
Legacy Incident Archive
26 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Confirmation Emails
majorSource not attested
Last archived state: resolved
View archived record details
Email System (SendGrid)
monitoring
A fix has been implemented and we are monitoring results
investigating
We've identified an issue affecting confirmation emails sent through Formstack Forms. The Confirmation emails from forms are currently delayed or not being delivered, including test emails sent from the settings screen. Notification emails remain unaffected.
The issue affecting confirmation email delivery to Microsoft-hosted email addresses has been resolved. Confirmation emails should now be delivered as expected moving forward.
We will continue to monitor for any additional issues.
investigating
We are currently investigating an issue where some customers may receive unexpected account deactivation notifications related to bounced confirmation emails.
Our team is actively working to identify the cause. We will provide additional updates as more information becomes available.
Formstack Forms: Application Unavailable
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
As of 4:30pm EST Formstack Forms is available, and form submissions through the web interface are now processing as expected.
Our team is continuing to monitor the service to ensure stability.
investigating
We are currently experiencing an outage affecting Formstack Forms that started at 4:03pm EST. The application is unavailable and returning 504 errors. Form submissions through the web interface are also unavailable. API submissions are still working.
Our team is actively investigating the issue and working to restore service. We will provide updates as more information becomes available.
Microsoft 365 Service Issue Impacting Formstack Documents Email Delivery
minorSource not attested
Last archived state: resolved
View archived record details
identified
Microsoft has completed its investigation and confirmed that Exchange Online remained healthy throughout the event. The issue has been identified as a DNS-related problem affecting Proofpoint, a third-party email service used to route external email traffic.
Proofpoint has identified the root cause and is currently working to recover affected services.
Formstack Documents customers whose Microsoft 365 email traffic is routed through Proofpoint may experience failed email deliveries or DNS-r...
investigating
Microsoft is currently experiencing an Exchange Online service issue that may impact customers using Microsoft 365 to send email through Formstack.
Customers using Microsoft 365 to send merged documents through Formstack may experience merge errors and failed email deliveries. Customers may also encounter an error when attempting to authenticate or re-authenticate their Microsoft 365 email connection. No other Documents delivery services are impacted. Microsoft is working to restore service. ...
July 2026
Forms for Salesforce: Form Migration Issues Affecting Large Forms
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We have identified an issue affecting form migrations for a limited number of customers with very large forms. These migrations may fail or experience unexpected issues.
While our team works toward a resolution, please refrain from migrating very large forms.
We do not expect to have a substantive update before Monday, July 20. We will share additional information as it becomes available.
Thank you for your patience and understanding.
investigating
We have identified an issue impacting the migration of large forms.
While our team investigates, please refrain from migrating large forms to avoid potential issues or failed migrations.
We are actively working to identify the root cause and will provide updates as more information becomes available.
Thank you for your patience and understanding.
Formstack Documents: Users Unable to Access Document Builder
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating reports of users receiving errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes available.
June 2026
Users Unable to Save, Publish, or Duplicate Forms
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating reports that some users are unable to save changes to existing forms, publish form updates, or duplicate forms within Formstack Forms for Salesforce.
Our team is actively reviewing the issue and gathering information to determine the scope and root cause. Based on our initial investigation, the issue appears to be related to Salesforce Summer '26; however, we are continuing to validate this finding and work toward a resolution.
We will provide additional updates as our ...
Forms: Integration Settings Page Not Loading
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently investigating an issue where the Integration Settings page is not loading for some users. Our team has identified the underlying cause and is actively working on implementing a fix.
Document Creation, Upload and Save Functionality Unavailable
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the cause of the issue affecting document creation, uploads, replacements, and saving.
A fix has been developed and is currently being prepared for deployment. We expect the fix to be implemented within the next hour. Document generation and merge functionality continue to operate normally and are not impacted by this issue.
We will provide another update once the fix has been deployed or if our timeline changes.
investigating
We are currently investigating reports of users are unable to create, upload, replace, or save documents.
Our team has confirmed the issue and is actively working to identify the root cause. We will provide updates as more information becomes available. At this time, document generation and merge functionality continue to operate normally and are not impacted by this issue.Thank you for your patience while we work to resolve this.
May 2026
Streamline: Workflow Session Failures with Data Search Step
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We have implemented a fix and are continuing to monitor workflow session performance to ensure stability.
identified
We are investigating an issue affecting some in progress workflow sessions that include the Data Search step. Our engineering team is actively working on a fix. New updates will be shared as we learn more.
