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39.4%of 33 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
35.7%
28
18
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
On August 4, 2026, BIM 360 Glue reached end of life (EOL). Questions? Please see the FAQ link below or contact Autodesk Support for assistance.
https://help.autodesk.com/view/BIM360/ENU/?guid=GUID-5277DEB0-74F7-4314-84D7-3EF51BDC35D2
Legacy Incident Archive
100 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Fusion
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate where customers are intermittently experiencing issues while creating hooks and viewing subscribed events in Fusion in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are intermittently experiencing issues while creating hooks and viewing subscribed events in Fusion in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are intermittently experiencing issues while creating hooks and viewing subscribed events in Fusion in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
BIM Collaborate (Australia) | Forma Design Collaboration (Australia)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate reports where customers are experiencing an issue where Revit files shared via Design Collaboration in Forma remain stuck in a processing state in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate reports where customers are unable to share packages in the BIM Collaborate and Forma Design Collaboration in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate reports where customers are unable to share packages in the BIM Collaborate and Forma Design Collaboration in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate reports where customers are unable to share packages in the BIM Collaborate and Forma Design Collaboration in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating reports where customers are unable to share packages in BIM Collaborate in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Autodesk Online Store
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating reports of some customers experiencing issues completing the checkout process via the Autodesk Online Store. Our team is actively investigating the issue and will provide an update within 60 minutes, or sooner if additional information becomes available.
PlanGrid
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the cause of the issue where customers are unable to access the RFI module on both web and mobile platforms in PlanGrid in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 90 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are unable to access the RFI module on both web and mobile platforms in PlanGrid in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating reports of customers experiencing an issue where they are unable to access the RFI module on both web and mobile platforms in PlanGrid in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Flow Capture - Originals Access
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue where customers are experiencing intermittent delays and application timeouts while using the Flow Capture application. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Forma Build (UK)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue where customers are unable to generate or download data extracts in Forma Build in the UK region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Autodesk Support
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating reports that customers in Germany are experiencing issues accessing Autodesk Support. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Autodesk account
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on resolving this issue where customers who recently performed an email domain change are experiencing stale user information in Autodesk User Management (AUM) in Autodesk account as quickly as possible. We are actively looking into this and we will provide and provide an update as we have more information to share.
identified
We have identified the cause of the issue where customers who recently performed an email domain change are experiencing stale user information in Autodesk User Management (AUM) in Autodesk account. Our team is actively working on resolving this as quickly as possible. We will provide an update as we have more information to share.
investigating
We are investigating an issue where customers who recently performed an email domain change are experiencing stale user information in Autodesk User Management (AUM) in Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Forma Build
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue where customers are unable to generate and export new RFI summary reports in Forma Build. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Autodesk account | Autodesk Assistant
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the cause of the issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account and with support case creation with attachments via Autodesk Assistant. Our team is actively working on resolving this as quickly as possible. We will provide an update within 3 hours or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account and with support case creation with attachments via Autodesk Assistant. We will provide an update within 2 hours or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account and with support case creation with attachments via Autodesk Assistant. We will provide an update within 2 hours or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account. We subsequently determined that this issue is also affecting support case creation with attachments via Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue with where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
