Current answer
Forge experienced a minor incident: Autodesk account. ServiceAlert observed recovery on Sep 30, 2026.
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Incident Lifecycle
Affected Components
Autodesk account
Incident Timeline
Identified
We have identified the cause of the issue where a subset of customers are unable to access the User Management tab in their Autodesk Account or view seats associated with renewed products. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Sep 30, 2026 at 4:30 AM UTC
Investigating
We are continuing to investigate an issue where a subset of customers are unable to access the User Management tab in their Autodesk Account or view seats associated with renewed products. We will provide an update within 60 minutes or sooner if we have more information to share.
Sep 30, 2026 at 4:27 AM UTC
Investigating
We are investigating an issue where a subset of customers are unable to access User Management tab in their Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Sep 30, 2026 at 4:06 AM UTC
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