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45.3%of 75 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
44.8%
29
16
September 2026
35.7%
28
18
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Fusion | Fusion Manage | Fusion Online | Fusion Team
We are continuing to work on resolving this issue where customers are experiencing delays in seeing new components reflected in the Bill of Materials (BOM) workflow within Fusion products. Existing BOMs that are already up to date remain unaffected as quickly as possible. We will provide an update within 120 minutes or sooner if we have more information to share.
identified
We are continuing to work on resolving this issue where customers are experiencing delays in seeing new components reflected in the Bill of Materials (BOM) workflow within Fusion products. Existing BOMs that are already up to date remain unaffected as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
identified
We have identified the cause of the issue where customers are experiencing delays in seeing new components reflected in the Bill of Materials (BOM) workflow within Fusion products. Existing BOMs that are already up to date remain unaffected. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are experiencing issues with Bill of Materials (BOM) workflow within Fusion products. We subsequently determined customers are experiencing delays in seeing new components reflected in the Bill of Materials (BOM) workflow within Fusion products. Existing BOMs that are already up to date remain unaffected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are experiencing issues with Bill of Materials (BOM) workflow within Fusion products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are aware of a service disruption caused by a third-party service provider, Microsoft, that is impacting customers who use Microsoft services to access Autodesk products and services. Customers using the "Sign in with Microsoft" option may experience intermittent login failures and may be unable to complete sign-in. Customers with Microsoft email accounts may also be unable to log in because they are not receiving a One-Time Password (OTP). As a workaround, customers can sign in with their email address and password. Customers who previously saved a backup/recovery code can use that code to log in. Other sign-in methods are not affected. We will provide an update within 120 minutes, or sooner if we have more information to share regarding the Microsoft service degradation.
investigating
We are aware of a service disruption caused by a third-party service provider, Microsoft, that is impacting customers who use Microsoft services to access Autodesk products and services. Customers using the "Sign in with Microsoft" option may experience intermittent login failures and may be unable to complete sign-in. Customers with Microsoft email accounts may also be unable to log in because they are not receiving a One-Time Password (OTP). As a workaround, customers can sign in with their email address and password. Customers who previously saved a backup/recovery code can use that code to log in. Other sign-in methods are not affected. We will provide an update within 120 minutes, or sooner if we have more information to share regarding the Microsoft service degradation.
Microsoft 365 services continue to recover, but some users may still experience intermittent issues with Outlook and email. As a result, new support cases submitted via email and email responses to existing cases may be delayed in reaching Autodesk. Emails sent from Autodesk Support to customers remain unaffected. To avoid delays, please use chat or Autodesk Assistant to create a new case. To respond to an existing case, please add your comments directly in the Account account. We will share another update within 2 hours, or sooner as new information becomes available.
identified
Microsoft 365 services continue to recover, but some users may still experience intermittent issues with Outlook and email. As a result, new support cases submitted via email and email responses to existing cases may be delayed in reaching Autodesk. Emails sent from Autodesk Support to customers remain unaffected. To avoid delays, please use chat or Autodesk Assistant to create a new case. To respond to an existing case, please add your comments directly in the Autodesk account.We will share another update within 2 hours, or sooner as new information becomes available.
identified
We are aware of an ongoing Microsoft service outage affecting Autodesk Support. New case requests submitted by email and email replies from customers to existing cases would be delayed reaching Autodesk. Emails sent by Autodesk Support to customers are unaffected. As a workaround, please use chat or Autodesk Assistant to create a new case. To respond to an existing case, please add comments to the case in the Autodesk account. We will provide an update within 2 hours or sooner if we have more information to share regarding the Microsoft service degradation.
identified
We are aware of an ongoing Microsoft service outage affecting Autodesk Support. New case requests submitted by email and email replies from customers to existing cases would be delayed reaching Autodesk. Emails sent by Autodesk Support to customers are unaffected. As a workaround, please use chat or Autodesk Assistant to create a new case. To respond to an existing case, please add comments to the case in the Autodesk account. We will provide an update within 2 hours or sooner if we have more information to share regarding the Microsoft service degradation.
identified
We are aware of an ongoing Microsoft service outage affecting Autodesk Support. New case requests submitted by email and email replies from customers to existing cases would be delayed reaching Autodesk. Emails sent by Autodesk Support to customers are unaffected. As a workaround, please use chat or Autodesk Assistant to create a new case. To respond to an existing case, please add comments to the case in the Autodesk account. We will provide an update within 2 hours or sooner if we have more information to share regarding the Microsoft service degradation.
identified
We are aware of an ongoing Microsoft service outage affecting Autodesk Support. New case requests submitted by email and email replies from customers to existing cases would be delayed reaching Autodesk. Emails sent by Autodesk Support to customers are unaffected. As an alternative, please use chat or Autodesk Assistant to create a new case. To respond to an existing case, please add comments to the case in the Autodesk account. We are actively working to resolve the issue and will provide an update within 60 minutes or sooner if more information becomes available.
Autodesk account | Identity, Licensing & Entitlement | Other Business Systems
Autodesk accountOther Business SystemsIdentity, Licensing & Entitlement
monitoring
We are aware of a service disruption caused by a third-party service provider, Microsoft, that is impacting customers who use Microsoft services to access Autodesk products and services. Customers using the "Sign in with Microsoft" option may experience intermittent login failures and may be unable to complete sign-in. Customers with Microsoft email accounts may also be unable to log in because they are not receiving a One-Time Password (OTP). As a workaround, customers who previously saved their backup/recovery code can use this code to login. Other sign-in methods are not affected. We will provide an update within 120 minutes, or sooner if we have more information to share regarding the Microsoft service degradation.
monitoring
We are aware of a service disruption caused by a third-party service provider, Microsoft, that is impacting customers who use Microsoft services to access Autodesk products and services. Customers using the "Sign in with Microsoft" option may experience intermittent login failures and may be unable to complete sign-in. Customers with Microsoft email accounts may also be unable to log in because they are not receiving a One-Time Password (OTP). As a workaround, customers who previously saved their backup/recovery code can use this code to login. Other sign-in methods are not affected. We will provide an update within 120 minutes, or sooner if we have more information to share regarding the Microsoft service degradation.
monitoring
We are aware of a service disruption caused by a third-party service provider, Microsoft, that is impacting customers who use Microsoft services to access Autodesk products and services. Customers using the "Sign in with Microsoft" option may experience intermittent login failures and may be unable to complete sign-in. Customers with Microsoft email accounts may also be unable to log in because they are not receiving a One-Time Password (OTP). As a workaround, customers who previously saved their backup/recovery code can use this code to login. Other sign-in methods are not affected. We will provide an update within 120 minutes, or sooner if we have more information to share regarding the Microsoft service degradation.
monitoring
We are aware of a service disruption caused by a third-party service provider, Microsoft, that is impacting customers who use Microsoft services to access Autodesk products and services. Customers using the "Sign in with Microsoft" option may experience intermittent login failures and may be unable to complete sign-in. Customers with Microsoft email accounts may also be unable to log in because they are not receiving a One-Time Password (OTP). As a workaround, customers can sign in with their email address and password. Customers who previously saved a backup/recovery code can use that code to log in. Other sign-in methods are not affected. We will provide an update within 120 minutes, or sooner if we have more information to share regarding the Microsoft service degradation.
monitoring
We are aware of a service disruption caused by a third-party service provider, Microsoft, that is impacting customers with Microsoft email services resulting in customers being unable to login to Autodesk Products and Services because they are not receiving a One-Time Password (OTP). As a workaround, customers who previously saved their backup/recovery code can use this code to login. We will provide an update within 120 minutes or sooner if we have more information to share regarding the Microsoft service degradation.
monitoring
We are aware of a service disruption caused by a third-party service provider, Microsoft, that is impacting customers with Microsoft email services resulting in customers being unable to login to Autodesk Products and Services because they are not receiving a One-Time Password (OTP). As a workaround, customers who previously saved their backup/recovery code can use this code to login. We will provide an update within 120 minutes or sooner if we have more information to share regarding the Microsoft service degradation.
monitoring
We are aware of a service disruption caused by a third-party service provider, Microsoft, that is impacting customers with Microsoft email services resulting in customers being unable to login to Autodesk Products and Services because they are not receiving a One-Time Password (OTP). As a workaround, customers who previously saved their backup/recovery code can use this code to login. We will provide an update within 120 minutes or sooner if we have more information to share regarding the Microsoft service degradation.
monitoring
We are aware of a service disruption caused by a third-party service provider, Microsoft, that is impacting customers with Microsoft email services resulting in customers being unable to login to Autodesk Products and Services because they are not receiving a One-Time Password (OTP). As a workaround, customers who previously saved their backup/recovery code can use this code to login. We will provide an update within 120 minutes or sooner if we have more information to share regarding the Microsoft service degradation.
monitoring
We are aware of a service disruption caused by a third-party service provider, Microsoft, that is impacting customers with Microsoft email services resulting in customers being unable to login to Autodesk Products and Services because they are not receiving a One-Time Password (OTP). As a workaround, customers who previously saved their backup/recovery code can use this code to login. We will provide an update within 60 minutes or sooner if we have more information to share regarding the Microsoft service degradation.
monitoring
We are aware of a service disruption caused by a third-party service provider, Microsoft, that is impacting customers with Microsoft email services resulting in customers being unable to login to Autodesk Products and Services because they are not receiving a One-Time Password (OTP). As a workaround, customers who previously saved their backup/recovery code can use this code to login. We will provide an update within 60 minutes or sooner if we have more information to share regarding the Microsoft service degradation.
monitoring
We are aware of a service disruption caused by a third-party service provider, Microsoft, that is impacting customers with Microsoft email services resulting in customers being unable to login to Autodesk Products and Services because they are not receiving a One-Time Password (OTP). As a workaround, customers who previously saved their backup/recovery code can use this code to login. We will provide an update within 60 minutes or sooner if we have more information to share regarding the Microsoft service degradation.
We have identified the cause of the issue where customers are experiencing slower response times when viewing documents and folders or uploading documents in BIM 360 Docs and BIM 360 Design Collaboration. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are experiencing slower response times when viewing documents and folders or uploading documents in BIM 360 Docs and BIM 360 Design Collaboration. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to investigate an issue where customers are experiencing errors when working with Issues, including adding attachments, placing issues on files, and uploading snapshots in Forma Build, Forma Data Management, and AutoCAD Web. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are experiencing errors when working with Issues, including adding attachments, placing issues on files, and uploading snapshots in Forma Build, Forma Data Management, and AutoCAD Web. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Forma - Data Connector (Australia)Forma - Data Connector (Canada)Forma - Data Connector (Germany)Forma - Data Connector (India)Forma - Data Connector (Japan)Forma - Data Connector (UK)
identified
We have identified the cause of the issue where customers are experiencing failures when processing Forma - Data Connector extractions that explicitly include the Admin Service in the Australia and India region. We subsequently determined similar failures in Canada, UK, Germany and Japan regions. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are experiencing failures when processing Forma - Data Connector extractions that explicitly include the Admin Service in the Australia and India region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are investigating an issue where customers are unable to login to Autodesk Tandem™ Connect. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
BIM 360 Project Home | BIM 360 Project Home (European Union)
BIM 360 Project HomeBIM 360 Project Home (European Union)
identified
We have identified the cause of the issue where customers are experiencing issues while accessing the Services tab in BIM 360 Project Home across the US and European Union regions. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are experiencing issues while accessing the Services tab in BIM 360 Project Home across the US and European Union regions. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to investigate an issue where customers are experiencing delays while downloading certain files in BuildingConnected. Customers can still view the affected files on the web. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing delays while downloading certain files in BuildingConnected. Customers can still view the affected files on the web. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing delays while downloading certain files in BuildingConnected. Customers can still view the affected files on the web. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are experiencing delays when downloading certain files in BuildingConnected. Customers can still view the affected files on the web. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Legacy Incident Archive
100 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Fusion
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate where customers are intermittently experiencing issues while creating hooks and viewing subscribed events in Fusion in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are intermittently experiencing issues while creating hooks and viewing subscribed events in Fusion in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are intermittently experiencing issues while creating hooks and viewing subscribed events in Fusion in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
BIM Collaborate (Australia) | Forma Design Collaboration (Australia)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate reports where customers are experiencing an issue where Revit files shared via Design Collaboration in Forma remain stuck in a processing state in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate reports where customers are unable to share packages in the BIM Collaborate and Forma Design Collaboration in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate reports where customers are unable to share packages in the BIM Collaborate and Forma Design Collaboration in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate reports where customers are unable to share packages in the BIM Collaborate and Forma Design Collaboration in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating reports where customers are unable to share packages in BIM Collaborate in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Autodesk Online Store
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating reports of some customers experiencing issues completing the checkout process via the Autodesk Online Store. Our team is actively investigating the issue and will provide an update within 60 minutes, or sooner if additional information becomes available.
PlanGrid
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the cause of the issue where customers are unable to access the RFI module on both web and mobile platforms in PlanGrid in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 90 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are unable to access the RFI module on both web and mobile platforms in PlanGrid in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating reports of customers experiencing an issue where they are unable to access the RFI module on both web and mobile platforms in PlanGrid in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Flow Capture - Originals Access
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue where customers are experiencing intermittent delays and application timeouts while using the Flow Capture application. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Forma Build (UK)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue where customers are unable to generate or download data extracts in Forma Build in the UK region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Autodesk Support
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating reports that customers in Germany are experiencing issues accessing Autodesk Support. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Autodesk account
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on resolving this issue where customers who recently performed an email domain change are experiencing stale user information in Autodesk User Management (AUM) in Autodesk account as quickly as possible. We are actively looking into this and we will provide and provide an update as we have more information to share.
identified
We have identified the cause of the issue where customers who recently performed an email domain change are experiencing stale user information in Autodesk User Management (AUM) in Autodesk account. Our team is actively working on resolving this as quickly as possible. We will provide an update as we have more information to share.
investigating
We are investigating an issue where customers who recently performed an email domain change are experiencing stale user information in Autodesk User Management (AUM) in Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Forma Build
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue where customers are unable to generate and export new RFI summary reports in Forma Build. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Autodesk account | Autodesk Assistant
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the cause of the issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account and with support case creation with attachments via Autodesk Assistant. Our team is actively working on resolving this as quickly as possible. We will provide an update within 3 hours or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account and with support case creation with attachments via Autodesk Assistant. We will provide an update within 2 hours or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account and with support case creation with attachments via Autodesk Assistant. We will provide an update within 2 hours or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account. We subsequently determined that this issue is also affecting support case creation with attachments via Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue with where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
