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39.4%of 33 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
35.7%
28
18
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified the cause of the issue where a subset of customers are unable to access the User Management tab in their Autodesk Account or view seats associated with renewed products. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where a subset of customers are unable to access the User Management tab in their Autodesk Account or view seats associated with renewed products. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where a subset of customers are unable to access User Management tab in their Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are investigating an issue where customers are unable to access model lists in BIM Collaborate in the US and European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are investigating an issue where customers are unable to access BIM 360 Field. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to investigate an issue where customers are unable to manage newly purchased subscriptions under user management and are also unable to view products within Autodesk Account. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are unable to manage newly purchased subscriptions under user management and are also unable to view products within Autodesk Account. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are unable to manage newly purchased subscriptions under user management and are also unable to view products within Autodesk Account. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are unable to manage newly purchased subscriptions under user management and also unable to view products within Autodesk Account. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are unable to manage newly purchased subscriptions under user management and also unable to view products within Autodesk Account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to work on resolving this issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account as quickly as possible. We will provide an update within 4 hours or sooner if we have more information to share.
identified
We are continuing to work on resolving this issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.
identified
We are continuing to work on resolving this issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
identified
We are continuing to work on resolving this issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account. as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
identified
We have identified the cause of the issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account. Our team is actively working on resolving this as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating reports of customers experiencing an issue where Education customers are unable to access or download Fusion because the product is not appearing under Products & Services in their Autodesk Account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are investigating an issue where customers are experiencing intermittent latency while using personal storage across Flow Platform GraphQL API, Flow Platform Permissions and Flow Platform Provisioning, resulting in slow UI response times. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
BIM CollaborateBIM 360 Account AdministrationBIM 360 Account Administration (European Union)BIM Collaborate (Australia)BIM 360 Cost ManagementBIM Collaborate (Canada)BIM 360 Cost Management (European Union)BIM Collaborate (European Union)BIM 360 Design CollaborationBIM Collaborate (Germany)BIM 360 Design Collaboration (European Union)BIM Collaborate (India)BIM 360 DocsBIM Collaborate (Japan)BIM 360 Docs (European Union)BIM Collaborate (UK)BIM 360 FieldBIM 360 Field (European Union)BIM 360 Field ManagementBIM 360 Field Management (European Union)Forma - Admin ConsoleForma - Admin Console (Australia)BIM 360 InsightForma - Admin Console (Canada)BIM 360 Insight (European Union)Forma - Admin Console (European Union)BIM 360 Model CoordinationForma - Admin Console (Germany)BIM 360 Model Coordination (European Union)Forma - Admin Console (India)BIM 360 OpsForma - Admin Console (Japan)BIM 360 PlanForma - Admin Console (UK)BIM 360 Project HomeForma - AutoSpecsBIM 360 Project Home (European Union)Forma - Cost ManagementBIM 360 Project ManagementForma - Cost Management (Australia)BIM 360 Project Management (European Union)Forma - Cost Management (Canada)BIM 360 ReportsForma - Cost Management (European Union)BIM 360 Reports (European Union)Forma - Cost Management (Germany)BIM 360 Team MobileForma - Cost Management (India)Forma - Cost Management (Japan)Forma - Cost Management (UK)Forma - Data ConnectorForma - Data Connector (Australia)Forma - Data Connector (Canada)Forma - Data Connector (European Union)Forma - Data Connector (Germany)Forma - Data Connector (India)Forma - Data Connector (Japan)Forma - Data Connector (UK)Forma - My HomeForma - My Home (Australia)Forma - My Home (Canada)Forma - My Home (European Union)Forma - My Home (Germany)Forma - My Home (India)Forma - My Home (Japan)Forma - My Home (UK)Forma - ReportsForma - Reports (Australia)Forma - Reports (Canada)Forma - Reports (European Union)Forma - Reports (Germany)Forma - Reports (India)Forma - Reports (Japan)Forma - Reports (UK)Forma - SpecificationsForma - Specifications (Australia)Forma - Specifications (Canada)Forma - Specifications (European Union)Forma - Specifications (Germany)Forma - Specifications (India)Forma - Specifications (Japan)Forma - Specifications (UK)Forma BuildForma Build (Australia)Forma Build (Canada)Forma Build (European Union)Forma Build (Germany)Forma Build (India)Forma Build (Japan)Forma Build (UK)Forma - InsightForma - Insight (Australia)Forma - Insight (Canada)Forma - Insight (European Union)Forma - Insight (Germany)Forma - Insight (India)Forma - Insight (Japan)Forma - Insight (UK)Forma Data ManagementForma Data Management (Australia)Forma Data Management (Canada)Forma Data Management (European Union)Forma Data Management (Germany)Forma Data Management (India)Forma Data Management (Japan)Forma Data Management (UK)Forma Design CollaborationForma Design Collaboration (Australia)Forma Design Collaboration (Canada)Forma Design Collaboration (European Union)Forma Design Collaboration (Germany)Forma Design Collaboration (India)Forma Design Collaboration (Japan)Forma Design Collaboration (UK)Forma Carbon InsightsForma Carbon Insights (Australia)Forma Carbon Insights (Canada)Forma Carbon Insights (European Union)Forma Carbon Insights (Germany)Forma Carbon Insights (India)Forma Carbon Insights (Japan)Forma Carbon Insights (UK)Forma Mobile AppForma Mobile App (Australia)Forma Mobile App (Canada)Forma Mobile App (European Union)Forma Mobile App (Germany)Forma Mobile App (India)Forma Mobile App (Japan)Forma Mobile App (UK)Forma TakeoffForma Takeoff (Australia)Forma Takeoff (Canada)Forma Takeoff (European Union)Forma Takeoff (Germany)Forma Takeoff (India)Forma Takeoff (Japan)Forma Takeoff (UK)
identified
We are continuing to work on resolving this issue where subset of customers are unable to access projects within Autodesk Forma and BIM 360 products as quickly as possible. We will provide an update within 6 hours or sooner if we have more information to share.
identified
We are continuing to work on resolving this issue where subset of customers are unable to access projects within Autodesk Forma and BIM 360 products as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
identified
We have identified the cause of the issue where subset of customers are unable to access projects within Autodesk Forma and BIM 360 products. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are unable to access projects within Autodesk Forma and BIM 360 products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Autodesk Support | Autodesk Assistant | Autodesk account
We are continuing to work on resolving this issue, where customers are experiencing intermittent issues contacting Autodesk Support via phone or chat, as well as disruptions to certain support functionalities. Customers are currently unable to use Schedule a Call in Autodesk Account and Autodesk Assistant or Create a Case in Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.
identified
We are continuing to work on resolving this issue, where customers are experiencing intermittent issues contacting Autodesk Support via phone or chat, as well as disruptions to certain support functionalities. Customers are currently unable to use Schedule a Call in Autodesk Account and Autodesk Assistant or Create a Case in Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.
identified
We are continuing to work on resolving this issue, where customers are experiencing intermittent issues contacting Autodesk Support via phone or chat, as well as disruptions to certain support functionalities. Customers are currently unable to use Schedule a Call in Autodesk Account and Autodesk Assistant or Create a Case in Autodesk Assistant. We are actively investigating this issue and will provide an update within 60 minutes, or sooner if additional information becomes available.
identified
We are continuing to work on resolving this issue, where customers are experiencing intermittent issues contacting Autodesk Support via phone or chat, as well as disruptions to certain support functionalities. Customers are currently unable to use Schedule a Call in Autodesk Account and Autodesk Assistant, or Create a Case in Autodesk Assistant. We are actively investigating this issue and will provide an update within 60 minutes, or sooner if additional information becomes available.
investigating
We have identified that this service disruption is related to a third-party service provider. Customers continue to experience intermittent issues contacting Autodesk Support via phone or chat. We have also identified additional impact to support functionality. Customers are unable to use Schedule a Call in Autodesk Account and Autodesk Assistant or Create a Case in Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are experiencing intermittent issues while contacting Autodesk Support via calls and chat. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We have implemented a solution to resolve the issue where customers are experiencing significant delays in APS Webhooks event delivery and our team is currently monitoring the situation. We will provide an update within 6 hours or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing significant delays in APS Webhooks event delivery. We will provide an update within 6 hours or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing significant delays in APS Webhooks event delivery. We will provide an update within 2 hours or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing significant delays in APS Webhooks event delivery. We will provide an update within 2 hours or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing significant delays in APS Webhooks event delivery. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing significant delays in APS Webhooks event delivery. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are experiencing significant delays in APS Webhooks event delivery. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We have identified the cause of the issue where customers are experiencing intermittent errors when updating their payment method through the Autodesk account or completing a purchase through Checkout. Our team is actively working on resolving this as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.
investigating
We are investigating an issue where customers are experiencing intermittent errors when updating their payment method through the Autodesk account or completing a purchase through Checkout. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Legacy Incident Archive
100 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Fusion
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate where customers are intermittently experiencing issues while creating hooks and viewing subscribed events in Fusion in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are intermittently experiencing issues while creating hooks and viewing subscribed events in Fusion in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue where customers are intermittently experiencing issues while creating hooks and viewing subscribed events in Fusion in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
BIM Collaborate (Australia) | Forma Design Collaboration (Australia)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate reports where customers are experiencing an issue where Revit files shared via Design Collaboration in Forma remain stuck in a processing state in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate reports where customers are unable to share packages in the BIM Collaborate and Forma Design Collaboration in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate reports where customers are unable to share packages in the BIM Collaborate and Forma Design Collaboration in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate reports where customers are unable to share packages in the BIM Collaborate and Forma Design Collaboration in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating reports where customers are unable to share packages in BIM Collaborate in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Autodesk Online Store
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating reports of some customers experiencing issues completing the checkout process via the Autodesk Online Store. Our team is actively investigating the issue and will provide an update within 60 minutes, or sooner if additional information becomes available.
PlanGrid
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the cause of the issue where customers are unable to access the RFI module on both web and mobile platforms in PlanGrid in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 90 minutes or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are unable to access the RFI module on both web and mobile platforms in PlanGrid in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating reports of customers experiencing an issue where they are unable to access the RFI module on both web and mobile platforms in PlanGrid in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Flow Capture - Originals Access
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue where customers are experiencing intermittent delays and application timeouts while using the Flow Capture application. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Forma Build (UK)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue where customers are unable to generate or download data extracts in Forma Build in the UK region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Autodesk Support
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating reports that customers in Germany are experiencing issues accessing Autodesk Support. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Autodesk account
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on resolving this issue where customers who recently performed an email domain change are experiencing stale user information in Autodesk User Management (AUM) in Autodesk account as quickly as possible. We are actively looking into this and we will provide and provide an update as we have more information to share.
identified
We have identified the cause of the issue where customers who recently performed an email domain change are experiencing stale user information in Autodesk User Management (AUM) in Autodesk account. Our team is actively working on resolving this as quickly as possible. We will provide an update as we have more information to share.
investigating
We are investigating an issue where customers who recently performed an email domain change are experiencing stale user information in Autodesk User Management (AUM) in Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Forma Build
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue where customers are unable to generate and export new RFI summary reports in Forma Build. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Autodesk account | Autodesk Assistant
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the cause of the issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account and with support case creation with attachments via Autodesk Assistant. Our team is actively working on resolving this as quickly as possible. We will provide an update within 3 hours or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account and with support case creation with attachments via Autodesk Assistant. We will provide an update within 2 hours or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account and with support case creation with attachments via Autodesk Assistant. We will provide an update within 2 hours or sooner if we have more information to share.
investigating
We are continuing to investigate an issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account. We subsequently determined that this issue is also affecting support case creation with attachments via Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
investigating
We are investigating an issue with where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
