Multiple Autodesk Products

We are continuing to work on resolving this service disruption caused by a third-party service provider that is affecting a subset of customers in Australia, New Zealand, and the Pacific Islands experiencing issues using passkey sign-in when accessing multiple Autodesk products. Subsequently, we identified that additional authentication methods, including Time-based One-Time Password (TOTP) and Text messaging (SMS) authentication, were also impacted for a subset of users in all regions. As a workaround, affected customers can continue to sign in using their email address and password or another available sign-in method. We will provide an update within 60 minutes or sooner if we have more information to share.

We have identified the source of the problem that is affecting a subset of customers in Australia, New Zealand, and the Pacific Islands experiencing issues using passkey sign-in when accessing multiple Autodesk products. As a workaround, affected customers can continue to sign in using their email address and password or another available sign-in method. We are actively working with our third-party service provider to restore services as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

We are investigating a service disruption caused by a third-party service provider that is affecting a subset of customers in the Oceania region including Australia, New Zealand, and Pacific Island countries experiencing issues using passkey sign-in when accessing multiple Autodesk products. As a workaround, affected customers can continue to sign in using their email address and password or another available sign-in method. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.