Daily provider-status observations and published incident history for EXACT.
Component incident
EXACT has an active component incident; no global outage is indicated. Verified .
Official provider source.
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90.4%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
83.9%
31
5
September 2026
90%
30
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We’re aware of an ongoing Microsoft 365 outage that may affect the ability to send and receive emails for anyone using Microsoft 365. This is not an issue with Exact, and all Exact services are running as normal. Microsoft are actively investigating and working towards a resolution.
Update for the Clinipad issue whereby the buttons appear to be greyed out on Android version 16. Infomed is looking into the issue and will be publishing a new APK for us to use while they're waiting for an update to be approved in the Playstore. This could potentially take up to several days.
The issue is caused by the navigation bar interfering with the buttons on the forms, however in the meantime there is a workaround via the following steps:
1. Switch to gesture navigation
2. Settings → Display → Navigation bar
3. Change from Buttons to Swipe gestures.
4. Reopen Clinipad and test again.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a range of issues with Clinipad on Android tablets on version 16. The investigation is ongoing.
The NHSBSA (England) are currently applying updates to their services, during this time you may experience failures when attempting to transmit. We will update you once we have further information. Thank you.
We are aware that Payment Sense/Dojo are experiencing issues external to Exact. They are aware and currently investigating, which can be followed via their status page https://status.paymentsense.com.
In the meantime, it is advised to switch to standalone mode which will resolve the issue temporarily whilst the fix is being applied.
We are aware of Online Booking 2FA confirmation codes not sending via email, and are actively investigating. Patients can still receive 2FA codes via SMS.
We are aware of Online Booking 2FA confirmation codes not being received by patients via email or SMS, and are actively investigating.
Legacy Incident Archive
6 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Issue with Payment Terminals
majorSource not attested
Last archived state: resolved
View archived record details
Claims and Payments
investigating
We are aware practices are experiencing issues with payment terminals and are actively investigating this.
June 2026
Pearl AI - Failing to Load
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently seeing an issue regarding the Pearl AI (Second Opinion) system that integrates with EXACT. We are working with Pearl AI to resolve this issue swiftly. Please monitor this page for updates.
April 2026
Live Chat and EXACT Assist down
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently aware of an issue causing our Live Chat and EXACT Assist system to be unresponsive. Our team is working closely with third-party providers to resolve this as quickly as possible. We apologise for any inconvenience and will provide updates as soon as more information becomes available.
Degraded Performance in Onine Booking and Patient Portal
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have observed an issue affecting the performance of Online Booking and the Patient Portal for EXACT users. Our development team is currently implementing potential fixes.
Issues Effecting Patient Portal
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiancing an issue effecting portal forms on exact. The issue presents as either patients not recieveing the text with the MFA code to log in, or that when thye do fill forms out they are not visable in EXACT.
Our development team are currently Investigating this issue.
March 2026
Online Booking outage
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue impacting Exact Online Booking and the Patient Portal. Our development team are investigating and we will keep you updated.
