Current answer
EXACT experienced a major incident: Clinipad Issues with Android Version 16. ServiceAlert observed recovery on Oct 29, 2026.
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Incident Lifecycle
Affected Components
EXACT API
Incident Timeline
Identified
Update for the Clinipad issue whereby the buttons appear to be greyed out on Android version 16. Infomed is looking into the issue and will be publishing a new APK for us to use while they're waiting for an update to be approved in the Playstore. This could potentially take up to several days.
The issue is caused by the navigation bar interfering with the buttons on the forms, however in the meantime there is a workaround via the following steps:
1. Switch to gesture navigation
2. Settings → Display → Navigation bar
3. Change from Buttons to Swipe gestures.
4. Reopen Clinipad and test again.
The issue is caused by the navigation bar interfering with the buttons on the forms, however in the meantime there is a workaround via the following steps:
1. Switch to gesture navigation
2. Settings → Display → Navigation bar
3. Change from Buttons to Swipe gestures.
4. Reopen Clinipad and test again.
Oct 28, 2026 at 1:22 PM UTC
Investigating
We are continuing to investigate this issue.
Oct 28, 2026 at 11:40 AM UTC
Investigating
We are aware of a range of issues with Clinipad on Android tablets on version 16. The investigation is ongoing.
Oct 28, 2026 at 10:33 AM UTC
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