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EXACT

Online Booking 2FA codes not sending via email

Major Impact Resolved Duration: 1h 40m September 22, 2026
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Current answer

EXACT experienced a major incident: Online Booking 2FA codes not sending via email. ServiceAlert observed recovery on Sep 22, 2026.

Official EXACT status page Current EXACT status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Investigating
Affected Components
Online Booking

Incident Timeline

Investigating
We are continuing to investigate this issue.
Sep 22, 2026 at 10:50 PM UTC
Investigating
We are aware of Online Booking 2FA confirmation codes not sending via email, and are actively investigating. Patients can still receive 2FA codes via SMS.
Sep 22, 2026 at 9:44 PM UTC
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