New Multi-region uptime checks and custom-domain status pages
EXACT

Payment Sense/Dojo Issues

Critical Impact Resolved Duration: 1h 32m October 20, 2026
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Current answer

EXACT experienced a critical incident: Payment Sense/Dojo Issues. ServiceAlert observed recovery on Oct 20, 2026.

Official EXACT status page Current EXACT status ServiceAlert observed status change:

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Incident Lifecycle

Investigating
Affected Components
EXACT API

Incident Timeline

Investigating
We are aware that Payment Sense/Dojo are experiencing issues external to Exact. They are aware and currently investigating, which can be followed via their status page https://status.paymentsense.com.

In the meantime, it is advised to switch to standalone mode which will resolve the issue temporarily whilst the fix is being applied.
Oct 20, 2026 at 8:17 AM UTC
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