Delays in transactions syncing to Back Office
Last archived state: resolved
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monitoring
We've deployed a fix and services are now restoring. Front Till and Back Office should be returning to normal operation.
If you're still experiencing issues, please run a Cloud Sync from your till to pick up the update. Any sales taken offline will sync automatically once your till reconnects - no data has been lost.
We're monitoring closely to confirm full recovery.
identified
We're experiencing a full service outage affecting Epos Now Front Till and Back Office. Card payments and cloud-connected functions are currently unavailable.
Tills in offline mode will continue to record sales locally, and these will sync once service is restored. No transaction data has been lost.
This is our highest priority and all available engineers are on it.
monitoring
We've deployed a fix and transactions are now syncing to Back Office as expected. The backlog is clearing if you're missing recent sales, they should appear shortly.
We're monitoring closely to confirm the issue is fully resolved.
identified
We've identified the cause of the delay in transactions syncing to Back Office. Sales are being recorded correctly at the till and no data has been lost - affected transactions will appear in Back Office once the backlog clears.
investigating
We're aware of an issue causing delays in transactions syncing to our cloud services, meaning recent sales may not appear in Back Office. Taking payments and processing sales at the till are unaffected, and no transaction data has been lost.
Our team is investigating.