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Epos Now Outage History

Daily provider-status observations and published incident history for Epos Now.

Operational

Epos Now is operational. Verified . Official provider source.

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90.4% of 83 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
October 2026 87.1% 31 4
September 2026 100% 30 0

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

November 2026
Investigating a possible issue affecting some Epos Now services
major Observed active window 49m

View incident details and source

Started:

EPOS NOW HQ BACK OFFICE
monitoring
A corrective action has now been implemented, and our engineering team is actively monitoring the service to ensure everything is operating as expected. We are continuing to review the situation to confirm the effectiveness of the changes and ensure service stability. Thank you for your patience and understanding throughout this matter. We will provide a further update once monitoring has been completed.
investigating
Our engineering team is actively investigating the reported issue and working to identify the underlying cause. We understand the impact this may be having on your business and want to reassure you that this is being given the appropriate attention. Our team is working to establish the cause and determine the best course of action towards a resolution. Thank you for your patience and understanding while we work through this matter. We will continue to keep you updated as further information becomes available or there are any significant developments.
investigating
We are continuing to investigate this issue.
investigating
Our automated monitoring systems have detected a possible issue that may be affecting one or more Epos Now services. Our engineering team was alerted straight away and is actively investigating. At this early stage we haven’t yet confirmed the cause or whether customers are affected at all. If you’re having trouble right now, please keep an eye on our status page rather than restarting devices or changing settings. We’ll post an update here as soon as we know more, and again once everything is confirmed working normally. Thanks for bearing with us.
October 2026
Cloud sync intermittent issue
minor Observed active window 2h 11m

View incident details and source

Started:

EPOS NOW FRONT TILL
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been found and released to Production. Only affects a very select few customers; please sync the cloud to receive the latest update within the next 30 minutes.
Cloud Sync Intermittent Availability
minor Observed active window 6h 29m

View incident details and source

Started:

EPOS NOW FRONT TILL
identified
A fix has been found and released to production. We will continue to monitor for any more issues. Thank you for your patience.
identified
We’ve identified the cause as a security certificate issue that stops some till hardware from connecting to our servers. Most customers are unaffected. We’re testing a fix in a separate environment first. Your till will keep storing transactions locally, and these will sync once the fix is live. Next update by 14:00 BST unless fixed before.
identified
We’ve identified the cause as a security certificate issue that stops some till hardware connecting to our servers. Most customers are unaffected. We’re testing a fix in a separate environment first. Your till will keep storing transactions locally, and these will sync once the fix is live. Next update by 12:00 BST.
identified
We’ve identified the cause of this issue. A specific hardware configuration used by some customers is preventing their tills from connecting to our servers. Our team is working on a fix now. Your till will continue to take payments and store transactions locally, and these will sync once the issue is resolved. We’ll post another update by 10:30 BST.
investigating
Our team continues to investigate the issue with Cloud Sync services impacting some customers, your till will continue to store transactions locally.
investigating
We are investigating an intermittent availability of Cloud Sync Services. Our team is investigating and will update in due course.
Clour Services
critical Observed active window 1h 29m

View incident details and source

Started:

EPOS NOW HQ BACK OFFICE EPOS NOW FRONT TILL SUPPORT CENTRE EPOS NOW PAYMENTS APP STORE
monitoring
The issue is now resolved and services should be back operational. Our team will continue to monitor closely, we recommend refreshing pages / applications if you are still experiencing the issue.
identified
Our team continues to work on resolving the issue, we will provide an update as soon as possible.
identified
Our team is working on implementing the resolution to mitigate the impact and expect to see recovery within 20 minutes.
identified
We are currently experiencing a wide spread Cloud Services outage due to a 3rd party infrastructure provider. Our team is working to resolve, we advise customers to revert offline processing and offline mode.
Epos Now Login Service - Unavailable
major Observed active window 18m

View incident details and source

Started:

EPOS NOW HQ BACK OFFICE EPOS NOW FRONT TILL SUPPORT CENTRE APP STORE
monitoring
A fix has been deployed and all services should be restored, our team will monitor performance to ensure no further impact.
identified
We have identified the issue and our team is working on resolving, customers already logged in to Epos Now services are unaffected.
investigating
We are investigating an incident where users are unable to log in to Epos Now services, our team is currently investigating and will provide updates as they become available.

Legacy Incident Archive

2 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

July 2026
Delays in transactions syncing to Back Office
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
We've deployed a fix and services are now restoring. Front Till and Back Office should be returning to normal operation. If you're still experiencing issues, please run a Cloud Sync from your till to pick up the update. Any sales taken offline will sync automatically once your till reconnects - no data has been lost. We're monitoring closely to confirm full recovery.
identified
We're experiencing a full service outage affecting Epos Now Front Till and Back Office. Card payments and cloud-connected functions are currently unavailable. Tills in offline mode will continue to record sales locally, and these will sync once service is restored. No transaction data has been lost. This is our highest priority and all available engineers are on it.
monitoring
We've deployed a fix and transactions are now syncing to Back Office as expected. The backlog is clearing if you're missing recent sales, they should appear shortly. We're monitoring closely to confirm the issue is fully resolved.
identified
We've identified the cause of the delay in transactions syncing to Back Office. Sales are being recorded correctly at the till and no data has been lost - affected transactions will appear in Back Office once the backlog clears.
investigating
We're aware of an issue causing delays in transactions syncing to our cloud services, meaning recent sales may not appear in Back Office. Taking payments and processing sales at the till are unaffected, and no transaction data has been lost. Our team is investigating.
Failure to load HQ Back Office Pages
major Source not attested
Last archived state: resolved
View archived record details
identified
Our team has identified the issue and is actively working on deploying a fix.
investigating
We are currently investigating reports that QH Back Office pages are failing to load or are loading more slowly than usual. Our team is actively investigating the issue and will provide further updates as soon as more information becomes available.
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