Epos Now Outage History, Downtime & Incident Records

90-Day Trend

Monthly Uptime

Month	Uptime	Days Tracked	Days with Issues
August 2026	100%	15	0
July 2026	93.5%	31	2
June 2026	100%	30	0
May 2026	100%	15	0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today

Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

July 2026

Delays in transactions syncing to Back Office

critical

Started: Jul 23, 7:16 AM

monitoring

We've deployed a fix and services are now restoring. Front Till and Back Office should be returning to normal operation. If you're still experiencing issues, please run a Cloud Sync from your till to pick up the update. Any sales taken offline will sync automatically once your till reconnects - no data has been lost. We're monitoring closely to confirm full recovery.

Jul 23, 10:04 AM

identified

We're experiencing a full service outage affecting Epos Now Front Till and Back Office. Card payments and cloud-connected functions are currently unavailable. Tills in offline mode will continue to record sales locally, and these will sync once service is restored. No transaction data has been lost. This is our highest priority and all available engineers are on it.

Jul 23, 9:34 AM

monitoring

We've deployed a fix and transactions are now syncing to Back Office as expected. The backlog is clearing if you're missing recent sales, they should appear shortly. We're monitoring closely to confirm the issue is fully resolved.

Jul 23, 7:55 AM

identified

We've identified the cause of the delay in transactions syncing to Back Office. Sales are being recorded correctly at the till and no data has been lost - affected transactions will appear in Back Office once the backlog clears.

Jul 23, 7:32 AM

investigating

We're aware of an issue causing delays in transactions syncing to our cloud services, meaning recent sales may not appear in Back Office. Taking payments and processing sales at the till are unaffected, and no transaction data has been lost. Our team is investigating.

Jul 23, 7:16 AM

Failure to load HQ Back Office Pages

major

Started: Jul 1, 9:23 AM

identified

Our team has identified the issue and is actively working on deploying a fix.

Jul 1, 9:27 AM

investigating

We are currently investigating reports that QH Back Office pages are failing to load or are loading more slowly than usual. Our team is actively investigating the issue and will provide further updates as soon as more information becomes available.

Jul 1, 9:23 AM