Current answer
Epos Now experienced a critical incident: Clour Services. ServiceAlert observed recovery on Oct 20, 2026.
Looking for an update now? Check the current status, or follow Epos Now for future changes.
Incident Lifecycle
Affected Components
EPOS NOW HQ BACK OFFICE
EPOS NOW FRONT TILL
SUPPORT CENTRE
EPOS NOW PAYMENTS
APP STORE
Incident Timeline
Monitoring
The issue is now resolved and services should be back operational. Our team will continue to monitor closely, we recommend refreshing pages / applications if you are still experiencing the issue.
Oct 20, 2026 at 12:17 PM UTC
Identified
Our team continues to work on resolving the issue, we will provide an update as soon as possible.
Oct 20, 2026 at 12:00 PM UTC
Identified
Our team is working on implementing the resolution to mitigate the impact and expect to see recovery within 20 minutes.
Oct 20, 2026 at 11:15 AM UTC
Identified
We are currently experiencing a wide spread Cloud Services outage due to a 3rd party infrastructure provider. Our team is working to resolve, we advise customers to revert offline processing and offline mode.
Oct 20, 2026 at 11:10 AM UTC
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