Current answer
Epos Now experienced a minor incident: Cloud Sync Intermittent Availability. ServiceAlert observed recovery on Oct 21, 2026.
Looking for an update now? Check the current status, or follow Epos Now for future changes.
Incident Lifecycle
Affected Components
EPOS NOW FRONT TILL
Incident Timeline
Identified
A fix has been found and released to production. We will continue to monitor for any more issues. Thank you for your patience.
Oct 21, 2026 at 12:18 PM UTC
Identified
We’ve identified the cause as a security certificate issue that stops some till hardware from connecting to our servers. Most customers are unaffected. We’re testing a fix in a separate environment first. Your till will keep storing transactions locally, and these will sync once the fix is live. Next update by 14:00 BST unless fixed before.
Oct 21, 2026 at 11:09 AM UTC
Identified
We’ve identified the cause as a security certificate issue that stops some till hardware connecting to our servers. Most customers are unaffected. We’re testing a fix in a separate environment first. Your till will keep storing transactions locally, and these will sync once the fix is live. Next update by 12:00 BST.
Oct 21, 2026 at 9:32 AM UTC
Identified
We’ve identified the cause of this issue. A specific hardware configuration used by some customers is preventing their tills from connecting to our servers. Our team is working on a fix now. Your till will continue to take payments and store transactions locally, and these will sync once the issue is resolved. We’ll post another update by 10:30 BST.
Oct 21, 2026 at 8:36 AM UTC
Investigating
Our team continues to investigate the issue with Cloud Sync services impacting some customers, your till will continue to store transactions locally.
Oct 21, 2026 at 8:11 AM UTC
Investigating
We are investigating an intermittent availability of Cloud Sync Services. Our team is investigating and will update in due course.
Oct 21, 2026 at 7:36 AM UTC
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