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75.7%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
73.3%
30
8
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
DigiCert Alert - Go>Sign Mobile App – SMS OTP Issue
Following a recent security update, Go>Sign Mobile Application users are required to register their device again. Some users may experience delays in receiving the SMS OTP due to automated security controls temporarily blocking certain phone numbers.
These temporary blocks typically clear within 15–30 minutes. If you do not receive the OTP, please wait one hour and try registering again once.
We are tracking this issue under Case# 05155641
We apologize for any inconvenience this may cause you.
DigiCert Support
IOT UI on DC1 NL and CH instance are not accessible, while API access is working fine.
A Fix has been implemented and the UI access of IOT manager on both DC1 NL and CH instances are now accessible.
identified
We have identified an issue with the UI access of IOT manager on both DC1 NL and CH instances and are working with the Engineering team to fix the same ASAP
Document Signing - Go Sign Mobile Registration Issue
We are aware of an ongoing issue related to the Go Sign Mobile application, which is required to approve qualified signatures. After a recent update of the Go Sign Mobile application users have been logged out of the application and need to re-register. Please contact your administrator or DigiCert One Support at dc1.standard.support@digicert.com if you are affected by this issue in order to get assistance with the re-registration. We are actively working to get this issue resolved.
DigiCert Alert - Chat & Email Third-Party Service Issue
We are currently experiencing a technical issue affecting our <strong>chat and email support channels</strong>. Our third-party service provider is actively working to resolve the issue as quickly as possible.
While we work to restore normal service, you can also contact us through:
<strong>Telephone:</strong> <a href="https://www.digicert.com/contact-us">Call us</a>
<strong>Chat:</strong> <a href="https://digicert.my.salesforce-sites.com/chat/apex/DigiCertcom_English_PreChat_Questionnair?endpoint=https%3A%2F%2Fla1-core1.sfdc-8tgtt5.salesforceliveagent.com%2Fcontent%2Fs%2Fchat%3Flanguage%3Den_US%26org_id%3D00D60000000KAGN%26deployment_id%3D5720z0000008One%26sid%3Df517f23f-f103-4796-bc5e-3818fca9d125%23deployment_id%3D5720z0000008One%26org_id%3D00D60000000KAGN%26button_id%3D5730z0000008OtS%26session_id%3Df517f23f-f103-4796-bc5e-3818fca9d125">Chat with us</a>
<strong>Email:</strong> <a href="https://www.digicert.com/contact-us">Message us</a>
Please note that responses through chat and email may be delayed while we work to resolve this issue.
We apologize for any inconvenience and appreciate your patience.
DigiCert Support
We apologize for any inconvenience this may cause you.
DigiCert Support
デジサート ウェブサイトセキュリティアラート情報 – DigiCert Alert
現在、<strong> chats and emails via 3rd party service provider</strong> はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。
何かご不明な点、ご質問等がございましたらこちらからお願いいたします。
<strong>Telephone:</strong> <a href="https://www.digicert.com/jp/contact-us/">Call us</a>
<strong>Chat:</strong> <a href="https://digicert.secure.force.com/chat/apex/SYMC_Japanese_PreChat_Form?endpoint=https%3A%2F%2F7qzh.la3-c1-ia4.salesforceliveagent.com%2Fcontent%2Fs%2Fchat%3Flanguage%3Dja%26org_id%3D00D60000000KAGN%26deployment_id%3D5720z0000008One%26sid%3D71949091-94ba-46b7-8072-60d389b1e758%23deployment_id%3D5720z0000008One%26org_id%3D00D60000000KAGN%26button_id%3D5730z0000008OtD%26session_id%3D71949091-94ba-46b7-8072-60d389b1e758">Chat with us</a>
<strong>Email:</strong> <a href="https://www.digicert.com/jp/contact-us/">Message us</a>
ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。
デジサートウェブサイトセキュリティサポート
A fix has been implemented and we are monitoring the results.
investigating
We are investigating an issue affecting a Certificate Revocation List (CRL) associated with the DigiCert G5 TLS RSA4096 SHA384 2021 CA1. Some customers performing strict certificate revocation checks may experience certificate validation or connection failures. Our engineering teams are actively investigating and working to restore normal service. We will provide further updates as they become available.
DSS-Engine ProductionDSS-Engine StagingTrust/LinkADSS-Engine Production
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a technical problem with our <strong>ADSS Service</strong> system and are working to resolve the issue as quickly as possible.
We are tracking this issue under Case# 05127527
Individual signer users are currently unable to sign documents or authorize signing requests using the Go>Sign app. This issue also affects SigningHub and other third-party applications.
While we work to restore access to our ADSS service, you can contact us through:
<strong>Telephone:</strong> <a href="https://www.digicert.com/contact-us">Call us</a>
<strong>Chat:</strong> <a href="https://digicert.my.salesforce-sites.com/chat/apex/DigiCertcom_English_PreChat_Questionnair?endpoint=https%3A%2F%2Fla1-core1.sfdc-8tgtt5.salesforceliveagent.com%2Fcontent%2Fs%2Fchat%3Flanguage%3Den_US%26org_id%3D00D60000000KAGN%26deployment_id%3D5720z0000008One%26sid%3Df517f23f-f103-4796-bc5e-3818fca9d125%23deployment_id%3D5720z0000008One%26org_id%3D00D60000000KAGN%26button_id%3D5730z0000008OtS%26session_id%3Df517f23f-f103-4796-bc5e-3818fca9d125">Chat with us</a>
<strong>Email:</strong> <a href="https://www.digicert.com/contact-us">Message us</a>
We apologize for any inconvenience this may cause you.
DigiCert Support
We apologize for any inconvenience this may cause you.
DigiCert Support
デジサート ウェブサイトセキュリティアラート情報 – ADSS
現在、<strong> ADSS Service </strong> はテクニカル面における問題が確認されており、復旧にむけて調査を進めています。
ケース番号 05127527
何かご不明な点、ご質問等がございましたらこちらからお願いいたします。
<strong>Telephone:</strong> <a href="https://www.digicert.com/jp/contact-us/">Call us</a>
<strong>Chat:</strong> <a href="https://digicert.secure.force.com/chat/apex/SYMC_Japanese_PreChat_Form?endpoint=https%3A%2F%2F7qzh.la3-c1-ia4.salesforceliveagent.com%2Fcontent%2Fs%2Fchat%3Flanguage%3Dja%26org_id%3D00D60000000KAGN%26deployment_id%3D5720z0000008One%26sid%3D71949091-94ba-46b7-8072-60d389b1e758%23deployment_id%3D5720z0000008One%26org_id%3D00D60000000KAGN%26button_id%3D5730z0000008OtD%26session_id%3D71949091-94ba-46b7-8072-60d389b1e758">Chat with us</a>
<strong>Email:</strong> <a href="https://www.digicert.com/jp/contact-us/">Message us</a>
ご不便をお掛けして申し訳ございませんが、何卒ご理解のほどよろしくお願いいたします。
デジサートウェブサイトセキュリティサポート
CertCentral: Payments through credit cards are intermittently failing at the payment gateway
CertCentral API (Global)CertCentral Console (Global)E-Commerce
investigating
We are currently investigating an issue affecting our payment gateway service. Transactions using newly added cards are currently failing, while transactions using existing cards may experience intermittent failures.
DigiCert ONE Console (Global)digicert.com Login (Global)DigiCert Support Email System
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing a technical problem with our <strong>DigiCert Support Email System</strong> and are working to resolve the issue as quickly as possible.
We are tracking this issue under Case# 05116620
While we work to restore access to our DigiCert Support Email System , you can contact us through:
<strong>Telephone:</strong> <a href="https://www.digicert.com/contact-us">Call us</a>
<strong>Chat:</strong> <a href="https://digicert.my.salesforce-sites.com/chat/apex/DigiCert...
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing a technical problem with our <strong>DigiCert Support Email System</strong> and are working to resolve the issue as quickly as possible.
We are tracking this issue under Case# 05116620
While we work to restore access to our DigiCert Support Email System , you can contact us through:
<strong>Telephone:</strong> <a href="https://www.digicert.com/contact-us">Call us</a>
<strong>Chat:</strong> <a href="https://digicert.my.salesforce-sites.com/chat/apex/DigiCertc...
Legacy Incident Archive
18 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
DC1 NL Prod instance - Connectivity issues on the secondary network between DTM and DSE
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have fixed the issue with our secondary network between Document Trust Manager and Document Signing Engine in our DC1 NL instance and we are monitoring the performance.
investigating
We have identified a connectivity issue with one of our secondary network between Document Trust Manager and Document Signing Engine in our DC1 NL instance. While most of the signing traffic is served through our primary network, customers using DTM with DSE may face issues during signing. We are currently investigating the underlying cause and working with cross-functional teams to resolve the issue.
DigiCert Alert - DigiCert One TLM Manager is not reponsive
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing a technical problem with our DigiCert One TLM Manager is not responsive
While we work to restore access to our Customer support phone system, you can contact us through:
<strong>Chat:</strong> <a href="https://digicert.secure.force.com/chat/apex/DigiCert_Legacy_PreChat_Questionnaire?endpoint=https%3A%2F%2F229cy.la4-c1-dfw.salesforceliveagent.com%2Fcontent%2Fs%2Fchat%3Flanguage%3Den_US%23deployment_id%3D5720z0000008One%26org_id%3D00D60000000KAGN%26button_id%3D...
DigiCert ONE Netherlands - Document Trust Manager
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have fixed the issue with backend services of DC1 DTM NL Prod instance and currently monitoring the performance.
investigating
We have identified an issue with DC1 Document Trust Manager of NL Prod instance and are troubleshooting the same with cross-functional teams.
We have fixed the issue with backend services of DC1 Software Trust Manager of NL Prod instance and are monitoring the performance.
identified
We have identified an issue with one of our backend services of DC1 Software Trust Manager of NL Prod instance and are troubleshooting the same with cross-functional teams.
April 2026
CertCentral EU : Issue with Validation flow causing delay in Cert issuance for few product certificates.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented by the Engineering team and we are monitoring the performance of the validation workflow in the CertCentral EU for the following products.
Swiss Qualified Personal
Swiss regulated personal Org
Swiss regulated eSeal
AATL,
PKI Overheid,
PSD2 (QWAC/Seal),
EU qualified (all)
identified
We have identified an internal issue which could affect the validation flow for the following CertCentral EU products and cause delay in issuance. we are currently working with Engineering and SRE teams to resolve the same.
Swiss Qualified Personal
Swiss regulated personal Org
Swiss regulated eSeal
AATL,
PKI Overheid,
PSD2 (QWAC/Seal),
EU qualified (all)
Issue connecting to ocsp.digicert.cn
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been fixed by the 3rd Party CDN provider. The connectivity to ocsp.digicert.cn and crl.digicert.cn are successful.
identified
We have identified that the connectivity issue with the ocsp.digicert.cn and crl.digicert.cn is due to an issue at one of our 3rd Party CDN provider. We are currently working with the CDN provider's support team to resolve the issue.
investigating
We are currently having a connectivity issue with one of our OCSP service - ocsp.digicert.cn . We are working with the relevant teams to identify and fix the issue.
DC1 US Prod - Increase in response time
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have fixed the issue and response time of all the managers in the DC1 US instance are good. We are monitoring the performance.
investigating
We have currently identified an issue with DC1 US Prod instance due to which customers may experience slow response time with one or more managers. We are working with Engineering team to fix the issue.
DC1 NL Prod : Slow processing of TLM API
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have received reports from a few customers that the TLM API of DC1 NL prod instance are processing slowly. We are actively troubleshooting the issue with the Engineering team to identify the cause.
