We are continuing to monitor for any further issues.
monitoring
We are pleased to inform you that the recent service incident experienced by our BCDR AND DRMM partners where users experienced difficulties logging into the Datto Partner Portal has now been successfully resolved. We understand the impact that such problems can have on your business operations, and we sincerely apologize for any inconvenience caused during this time.
Our team has been diligently working to identify the root cause of the problem. Our goal is to not only address the immediate...
investigating
We are aware of an issue where customers are encountering 500 errors while accessing Backup & RMM products within the Datto Partner Portal (DPP).
The Kaseya R&D Team is investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Intuit has reported that API functionality has returned, and calls should be completing as expected. Our internal teams have confirmed that syncs are running now running as expected.
We advise Partners to compare data between ConnectBooster, and QuickBooks Online to ensure the data is up to date, and if not, to set their sync date back to 9/1/2026 - 1pm which was prior to the outage being reported by Intuit and allow for an accounting package sync to take place.
Thank you,
monitoring
Intuit has updated their status page stating that this is a Major Outage within the Intuit system. They are still investigating the issue. This is currently affecting API calls resulting in sync failures causing delays in data syncing to and from QBO and ConnectBooster.
Our team is continuing to monitor the status of this from Intuit's Status Page which can be found here: https://status.developer.intuit.com/
At this time, a valid workaround is not available, and we recommend that you subsc...
monitoring
A recent degradation with Intuit's QuickBooks Online has been reported by Intuit. This is currently affecting API calls which may result in sync failures causing delays in data syncing to and from QBO and ConnectBooster. Our team is currently monitoring the status of this from Intuit's Status Page which can be found here: https://status.developer.intuit.com/
At this time, a valid workaround is not available, and we recommend that you subscribe to Intuit's Status Page for immediate updates. O...
Datto SaaS Protection - SaaS Protection Status Page Is Not Loading Details
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where the Datto SaaS Protection Status Page is not loading details for some of our users.
The Kaseya Engineering Team is currently investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
DattoRMM - Vidal - Users are unable to access the platform.
The Kaseya Engineering Team has issued a fix. Service has been restored, and we are monitoring the environment to ensure continued stability.
investigating
We are aware of a problem where users are unable to access the Vidal platform
The Kaseya Engineering Team is actively investigating and we will provide updates as more information becomes available.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
August 2026
Datto Workplace - US Region - Intermittent Service Connectivity Issues
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto Workplace users in the U.S. region hosted on Cells 1, 6, and 15 may experience intermittent service connectivity disruptions, resulting in degraded access to Workplace services.
The Kaseya Engineering Team is investigating this issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-...
We are experiencing service disruption on EU - VSA114 Server, which may impact administrators ability to manage endpoints.
We are aware of the issue, and our team is actively working to resolve the same.
We apologize for any inconvenience.
- Kaseya Cloud Operations Team
Datto RMM / Datto EDR / Datto AV – Integration – Datto RMM Reporting Datto EDR and Datto AV Products as Not Detected
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue affecting status reporting between Datto EDR, Datto AV, and Datto RMM. As a result, some devices may incorrectly generate alerts in Datto RMM indicating that Datto EDR requires attention or that Datto AV is not installed.
Our investigation has confirmed that Datto EDR and Datto AV remain installed and functioning properly on affected endpoints. Endpoint protection services continue to operate as expected. The issue is limited to the status information being report...
investigating
We are investigating an issue affecting status reporting between Datto RMM, Datto EDR, and Datto AV. Some devices may generate alerts in Datto RMM reporting that Datto EDR or Datto AV is not detected.
Datto EDR and Datto AV remain installed and are operating normally on affected endpoints. This issue is limited to how their status is communicated to and displayed within Datto RMM and does not indicate a loss of endpoint protection.
Our Engineering teams are investigating this issue with hig...
Datto SaaS Protection - Backup performance degradation for Exchange services on pod 'use1-saas-p7'
Backup success rate metrics for Exchange services on pod 'use1-saas-p7' have returned to normal levels and remain stable.
Our R&D team is continuing to monitor for any other issues.
monitoring
Backup success rates for Exchange services on pod 'use1-saas-p7' continue to improve following the changes that have been implemented. Our R&D team continues to closely monitor system performance and backup outcomes to ensure the positive trend is maintained.
monitoring
Backup success rates for Exchange services on pod 'use1-saas-p7' continue to improve. Additional changes have been applied to further address the Exchange backup performance issue and our R&D team is closely monitoring the results.
identified
Our R&D team has deployed additional changes to further address the issue and Exchange backup performance on pod 'use1-saas-p7' is improving.
identified
Our R&D team has identified an issue causing the degraded backup performance for Exchange services on pod 'use1-saas-p7'. Configuration changes have been implemented to help mitigate the issue and additional changes are being prepared for deployment to further address Exchange backup performance.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where some customers hosted on pod 'use1-saas-p7' are currently experiencing degraded backup performance for Exchange services.
The Kaseya Engineering Team is actively investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Microsoft's Program Compatibility Assistant (PCA) uses sdbinst.exe to manage application compatibility databases as part of routine Windows maintenance. The August Windows update introduced known gaming compatibility issues, and Microsoft's remediation of those issues triggered sdbinst.exe activity across affected endpoints simultaneously — matching the spike pattern we observed.
The affected rule has been updated as of 9:15 AM EST and pushed to all tenants. Alert volumes should return to ...
investigating
We're seeing a spike in alerts for this rule caused by a recent change in Microsoft's default behavior. This is not indicative of active threats. A rule update is expected today.
In the meantime, you can temporarily disable the rule under Policies → Detections → "Possible Shim Database Persistence via sdbinst.exe" to reduce noise until the fix is deployed.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en...
Datto Endpoint Backup for PC - Germany - Degraded Service Performance Affecting Select Infrastructure Nodes
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto Endpoint Backup for PC users in the Germany region, paired to 'des1-dtc-server-30', 'des1-dtc-server-32' and 'des1-dtc-server-33' will experience degraded offsite performance, which may affect backup and recovery operations.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-...
Legacy Incident Archive
21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
[INKY] - Email processing by INKY is being delayed
majorSource not attested
Last archived state: resolved
View archived record details
USEU
monitoring
Email delays are no longer being recorded and reported and we are monitoring the health of the service.
investigating
We are continuing to investigate the issue.
investigating
We have observed that the email processing by INKY is being delayed. We are aware of the issue and is being investigated
June 2026
Endpoint Backup v2 - A Subset of Endpoint Backup v2 Assets May Experience Backup Failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where a subset of Endpoint Backup v2 assets can experience a backup failure due to error "system.ntfs_reparse_data: invalid argument".
The Kaseya R&D Team has identified the issue and is working towards a resolution.
In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.
S...
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto Networking D200 devices may intermittently fail to check in, resulting in false‑positive offline email alerts.
Please note: The observed issue is cosmetic and does not affect the functionality or performance of the device.
The Kaseya R&D Team is investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
April 2026
VSA10 - Degraded Performance - All regions
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The root cause of the issue has been found. We believe that the issue will resolve itself as agents are allowed time to update.
If you are still experiencing issues performing Remote Takeovers, please contact our support team for help resolving the issue.
We will continue to monitor agent health and update here is the situation changes.
identified
We are still experiencing issues with subset of VSA10 customers unable to use Remote control feature. Our team is actively working to restore functionality on the affected instances.
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
monitoring
Currently Application functionality for all the regions looks stable. We will continue to monitor the results and keep you posted accordingly.
We apologize for the inconvenience caused.
- Kaseya Cloud Operations Team
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our team has identified an issue with the file transfer feature across all VSA10 regions. We are actively working to restore functionality on the affected instances.
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
VSA10 - Partial Service Disruption - All regions
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing issues with remote control on all VSA10 regions randomly, that may be resulting in impacting administrators ability to manage endpoints. Our team is working to restore functionality on the instance at this time.
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
investigating
We are experiencing issues with remote control on APAC VSA10 that may be resulting in impacting administrators ability to manage endpoints. Our team is working to restore functionality on the instance at this time.
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
Datto Backup for Microsoft Azure / Datto Endpoint Backup with Disaster Recovery - Devices Are Failing To Complete Registration
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where Datto Backup for Microsoft Azure and Datto Endpoint Backup with Disaster Recovery devices can experience registration failures.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto RMM - Pinotage - Extended login times and login failures when attempting to access the UI
Source not attested
Last archived state: resolved
View archived record details
monitoring
The R&D team has identified and resolved the issue that was causing performance issues and failures when logging in to the UI on the Pinotage platform.
We are currently monitoring the health of the service.
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where job execution is delayed on the Concord & Vidal platforms.
The Kaseya R&D Team have identified the issue and are working on implementing a fix.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Efforts to address the underlying issue remain in progress. Additional updates will be provided as they become available.
identified
The R&D team continues to actively work toward a resolution for this issue.
Additional information will be communicated as it becomes available.
identified
We are aware of a problem where BCDR assets paired to server1405 in the US-East region can experience degraded offsite performance.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto RMM - Concord - Creating or saving Monitoring Policies fails with "could not execute statement" error
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Creating or saving Monitoring Policies fails with "could not execute statement" error.
The Kaseya R&D Team are investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
