Error 500 in Datto Partner Portal for Backup & RMM Products.
View the provider incident record →Current answer
Datto (Kaseya) experienced a critical incident: Error 500 in Datto Partner Portal for Backup & RMM Products.. ServiceAlert observed recovery on Sep 2, 2026.
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Incident Lifecycle
Affected Components
Status Components
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Sep 2, 2026 at 8:40 AM UTC
Monitoring
We are pleased to inform you that the recent service incident experienced by our BCDR AND DRMM partners where users experienced difficulties logging into the Datto Partner Portal has now been successfully resolved. We understand the impact that such problems can have on your business operations, and we sincerely apologize for any inconvenience caused during this time.
Our team has been diligently working to identify the root cause of the problem. Our goal is to not only address the immediate...
Our team has been diligently working to identify the root cause of the problem. Our goal is to not only address the immediate...
Sep 2, 2026 at 7:30 AM UTC
Investigating
We are aware of an issue where customers are encountering 500 errors while accessing Backup & RMM products within the Datto Partner Portal (DPP).
The Kaseya R&D Team is investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
The Kaseya R&D Team is investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Sep 2, 2026 at 6:00 AM UTC
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