Datto (Kaseya) Outage History
Daily status observations, past incidents, and reported issue history for Datto (Kaseya).
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 0% | 25 | 25 |
| July 2026 | 0% | 31 | 31 |
| June 2026 | 0% | 30 | 30 |
| May 2026 | 0% | 5 | 5 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Germany Data Center Infrastructure - Service Performance Degradation Impacting Offsite Capabilities.
Started:
Agent Registration
SaaS Protection Backups
Backup
Backup
SaaS Protection Console Login
Backup
Verification
SaaS Protection Seat Management
Verification
Recovery
Recovery
Off-Site Synchronization
SaaS Protection Restores/Exports
Off-Site Recovery
identified
We are continuing to work on a fix for this issue.
identified
We are aware of a problem where customers in the Germany region using Datto BCDR, Datto SaaS Protection, and Datto Endpoint Backup are currently experiencing service degradation affecting offsite performance and related operations.
The Kaseya Engineering Team has identified the issue and is working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya...
DattoRMM - Vidal - Activity Log pages are slow to load
Started:
Vidal (US East)
monitoring
We are aware of a problem where the Activity Logs on our Vidal Platform are slow to load after our 15.1 release.
The Kaseya Engineering Team has applied a fix and is currently monitoring this closely.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
[INKY] - Email processing by INKY is being delayed
Started:
US
EU
monitoring
Email delays are no longer being recorded and reported and we are monitoring the health of the service.
investigating
We are continuing to investigate the issue.
investigating
We have observed that the email processing by INKY is being delayed. We are aware of the issue and is being investigated
Datto SaaS Protection - Backup performance degradation for M365 services affecting multiple pods/regions
Started:
SaaS Protection Backups
monitoring
SaaS Protection backup success rates across all services and regions remain high. Google services, along with OneDrive and SharePoint, continue to process backups at the normal 3x daily cadence. Exchange and Teams backup cadence remains temporarily reduced to 2x daily backups to help maintain high backup success rates during the ongoing migration from Exchange Web Services (EWS) to Microsoft Graph APIs.
Our R&D team continues to implement and refine configuration adjustments throughout the m...
monitoring
Backup operations remain healthy, with success rates staying high across all services and regions following the recent changes. Work on the EWS to Microsoft Graph API migration is ongoing, and our R&D team continues to monitor for any further issues.
monitoring
Our R&D team has completed deployment of the latest changes for the Graph API components as part of the ongoing migration and backup success rates for all services across all regions remain high.
We are continuing to monitor.
monitoring
Backup success rate metrics for all services across all regions continue to remain stable at normal levels.
Our R&D team is actively completing deployment of additional improvements to all regions and they are continuing to monitor.
monitoring
Backup success rate metrics for all services across all regions have recovered and remain stable at normal levels. Google services, along with OneDrive and SharePoint, continue to process 3x daily backups while Teams and Exchange services remain temporarily set to 2x daily backups to maintain high success rates as the migration to Microsoft Graph APIs progresses.
Our R&D team is continuing to monitor.
identified
Our R&D team has deployed additional improvements, and backup cadence has now been restored to 3x daily backups for all Google services, OneDrive, and SharePoint across all regions. Exchange and Teams backup cadence remains temporarily set to 2x daily backups to help maintain high backup success rates during the ongoing transition to Microsoft Graph APIs.
We have observed continued improvement in backup performance following these changes, and our R&D team is closely monitoring backup succes...
identified
Datto SaaS Protection is currently experiencing degraded backup performance and missed backups for some Microsoft 365 services across multiple regions. The issue has been linked to increased API activity and application-level throttling associated with the ongoing transition from Exchange Web Services (EWS) to Microsoft Graph APIs.
Affected regions:
US (USE/USW)
Australia (AUE)
Canada (CAE)
Germany (DES)
UK (GBE)
Singapore (SG)
Our R&D teams have identified the primary contributing factors...
June 2026
Endpoint Backup v2 - A Subset of Endpoint Backup v2 Assets May Experience Backup Failures
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where a subset of Endpoint Backup v2 assets can experience a backup failure due to error "system.ntfs_reparse_data: invalid argument".
The Kaseya R&D Team has identified the issue and is working towards a resolution.
In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237.
S...
May 2026
Datto Networking - Intermittent Check‑In Failures Observed on Datto Networking D200 Devices
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto Networking D200 devices may intermittently fail to check in, resulting in false‑positive offline email alerts.
Please note: The observed issue is cosmetic and does not affect the functionality or performance of the device.
The Kaseya R&D Team is investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
April 2026
VSA10 - Degraded Performance - All regions
Started:
monitoring
The root cause of the issue has been found. We believe that the issue will resolve itself as agents are allowed time to update.
If you are still experiencing issues performing Remote Takeovers, please contact our support team for help resolving the issue.
We will continue to monitor agent health and update here is the situation changes.
identified
We are still experiencing issues with subset of VSA10 customers unable to use Remote control feature. Our team is actively working to restore functionality on the affected instances.
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
monitoring
Currently Application functionality for all the regions looks stable. We will continue to monitor the results and keep you posted accordingly.
We apologize for the inconvenience caused.
- Kaseya Cloud Operations Team
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our team has identified an issue with the file transfer feature across all VSA10 regions. We are actively working to restore functionality on the affected instances.
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
VSA10 - Partial Service Disruption - All regions
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing issues with remote control on all VSA10 regions randomly, that may be resulting in impacting administrators ability to manage endpoints. Our team is working to restore functionality on the instance at this time.
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
investigating
We are experiencing issues with remote control on APAC VSA10 that may be resulting in impacting administrators ability to manage endpoints. Our team is working to restore functionality on the instance at this time.
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
Datto Backup for Microsoft Azure / Datto Endpoint Backup with Disaster Recovery - Devices Are Failing To Complete Registration
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where Datto Backup for Microsoft Azure and Datto Endpoint Backup with Disaster Recovery devices can experience registration failures.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto RMM - Pinotage - Extended login times and login failures when attempting to access the UI
Started:
monitoring
The R&D team has identified and resolved the issue that was causing performance issues and failures when logging in to the UI on the Pinotage platform.
We are currently monitoring the health of the service.
Datto RMM - Concord & Vidal - Delayed Job Execution
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where job execution is delayed on the Concord & Vidal platforms.
The Kaseya R&D Team have identified the issue and are working on implementing a fix.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
March 2026
Datto BCDR - Server1405 - Degraded Offsite Performance
Started:
identified
Efforts to address the underlying issue remain in progress. Additional updates will be provided as they become available.
identified
The R&D team continues to actively work toward a resolution for this issue.
Additional information will be communicated as it becomes available.
identified
We are aware of a problem where BCDR assets paired to server1405 in the US-East region can experience degraded offsite performance.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto RMM - Concord - Creating or saving Monitoring Policies fails with "could not execute statement" error
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Creating or saving Monitoring Policies fails with "could not execute statement" error.
The Kaseya R&D Team are investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto BCDR - Server5856 - Degraded Offsite Performance
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where BCDR users paired to server5856 in the US-East region can experience degraded offsite capabilities.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Endpoint Backup for PC - Degraded Offsite Capabilities for Cloud Siris use1-dtc-server-143
Started:
investigating
We are aware of an issue where Datto Endpoint Backup for PC users paired with Cloud Siris 'use1-dtc-server-143' may experience degraded performance, which can result in slower-than-average backup and restore speeds.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Endpoint Backup for PC - Degraded Capabilities on 'gbe2-dtc-server-157' in UK Region
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where users paired to server 'gbe2-dtc-server-157' in the UK region can experience degraded offsite performance.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto RMM - Merlot and Pinotage - Device Filter results are not able to be returned
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where some device filters on Merlot and Pinotage are failing to load with an error pop-up saying: "Device Filter results were not able to be returned."
The Kaseya R&D Team are investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup performance degradation on pods 'use1-saas-p7' and 'use1-saas-p8'
Started:
monitoring
Backups success rates for both pods 'use1-saas-p7' and 'use1-saas-p8' have returned to normal levels.
Our R&D team is continuing to monitor for any other issues.
monitoring
Backups success rates for pod 'use1-saas-p7' have returned to normal levels and remain stable.
Customer backups on pod 'use1-saas-p8' are continuing to process normally and our R&D team is monitoring recovery as backup success rates improve.
identified
Our R&D team has implemented a fix to address the backup issues affecting pod 'use1-saas-p8' and backups have started to process normally again.
identified
Our R&D team is continuing to implement changes to address the backup issues affecting customers hosted on pod 'use1-saas-p8'
Backups continue to process normally on pod 'use1-saas-p7' and backup success rates should fully recover in the next couple of hours.
identified
Backups are processing normally again on pod 'use1-saas-p7' and backup success rate metrics are improving.
The R&D team has identified another issue still affecting backups on pod 'use1-saas-p8' and they are actively working to resolve it.
identified
The R&D team identified the root cause of the problem and they are working on resolving the issue.
investigating
We are currently investigating an issue affecting some customers hosted on pods 'use1-saas-p7' and 'use1-saas-p8', where performance degradation has been observed affecting all backups.
The Kaseya R&D team has identified the root cause and is actively working on a resolution. Further updates will be provided as progress is made.
Datto RMM - Merlot - Agent-based alerts are not being raised on the platform
Started:
monitoring
The R&D team identified the cause of the issue and implemented a fix.
New alerts are now creating on the platform in real time, and previous alerts impacted by this issue are being processed and will be raised in the accounts within the next 2 hours.
investigating
We are aware of a problem where Agent-based alerts are not being raised on the platform for Datto RMM on the Merlot platform
The Kaseya R&D Team are aware of the issue and are investigating the root cause.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'use1-saas-p5'
Started:
monitoring
Backups are processing normally and backup success rates continue to improve.
Our R&D team is continuing to monitor.
monitoring
We are seeing continued improvement in backup performance on pod use1-saas-p5.
The R&D team will continue monitoring the environment until full recovery is confirmed.
identified
We are currently investigating an issue affecting some customers hosted on pod use1-saas-p5, where backup performance degradation has been observed for certain SharePoint services.
The Kaseya R&D team has identified the root cause and is actively working on a resolution. Further updates will be provided as progress is made.
Endpoint Backup v2 - Registration, Backup and Restore Requests Are Not Initiating Successfully
Started:
investigating
We are aware of a problem where Endpoint Backup v2 registration, backup, restore requests are not initiating successfully.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup performance degradation on pod 'use1-saas-p9'
Started:
monitoring
Operations have been restored by the R&D team.
We are continuing to monitor the service to ensure full recovery.
identified
We are aware of an issue affecting backup performance for some customers hosted on pod use1-saas-p9.
Our R&D team is actively working to restore the service to full capacity. In the meantime, backup processing may be delayed, but the team is working to ensure daily backups are completed within the 24-hour window.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Networking - Dynamic DNS records for Datto Networking DNA devices are temporarily resolving to an incorrect private IP address
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where Datto Networking DNA devices' dynamic DNS addresses have been inadvertently configured with an incorrect private IP address.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto BCDR - Germany Region (Server 3818) - Degraded Offsite Performance
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where Datto BCDR users in the Germany region associated with server3818 may experience reduced offsite performance.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/