Datto Endpoint Backup for PC - Germany - Degraded Service Performance Affecting Select Infrastructure Nodes
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Datto (Kaseya) experienced a major incident: Datto Endpoint Backup for PC - Germany - Degraded Service Performance Affecting Select Infrastructure Nodes. ServiceAlert observed recovery on Aug 28, 2026.
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Incident Lifecycle
Affected Components
Backup
Recovery
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Aug 26, 2026 at 3:58 PM UTC
Investigating
We are aware of a problem where Datto Endpoint Backup for PC users in the Germany region, paired to 'des1-dtc-server-30', 'des1-dtc-server-32' and 'des1-dtc-server-33' will experience degraded offsite performance, which may affect backup and recovery operations.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-...
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-...
Aug 26, 2026 at 2:40 PM UTC
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