New Multi-region uptime checks and custom-domain status pages

Datto (Kaseya) Outage History

Daily provider-status observations and published incident history for Datto (Kaseya).

Degraded performance

Datto (Kaseya) is reporting degraded performance. Verified . Official provider source.

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0% of 49 verified observed days had no reported provider issue

90-Day Trend

Jul 23Oct 20

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Recorded Daily Status (Last 91 Days)

Jul 22 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
[Kaseya Quote Manager] - [Access] - 504 Azure Front Door Error and Slowness
major Observed active window 39m

View incident details and source

Started:

Web Application
investigating
We are aware of a problem where Kaseya Quote Manager users get a 504 Azure Front Door error, and potential slowness if able to access KQM. The Kaseya Engineering Team is currently investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
ConnectBooster - Intermittent Sync and Access issues
major Observed active window 7h 26m

View incident details and source

Started:

Portal
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where some users are experiencing intermittent sync and access issues within their ConnectBooster portals. The Kaseya Engineering Team have Identified the issue are are working on a fix. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
DattoRMM - Syrah/Vidal - Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint.
major Observed active window 24h 23m

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Started:

Syrah (APAC) Vidal (US East)
monitoring
A fix has been implemented and we are monitoring the results. The Kaseya R&D team confirmed with Microsoft counterparts that the issue was caused by misclassification of the 15.1.1 Datto RMM version's cagservice.exe in a recent security intelligence update for Microsoft Defender Antivirus and other Microsoft antimalware. This issue was fixed in the security intelligence update version 1.459.450.0, and the issue should no longer occur on device's with this definition version or later. Microsoft currently does not offer an automated way to revert the quarantining of a file, therefore manual action is required to bring affected devices back online in Datto RMM. We recommend our partners to ensure that devices are updated with security intelligence version 1.459.450.0 or later to avoid the agent being falsely flagged as malicious by Microsoft antimalware. Users can use the below commands and instructions to ensure that the latest security intelligence update is installed on the device to prevent the behavior: Updating the security intelligence version: - PowerShell: Update-MpSignature - Command Prompt (CMD): MpCmdRun.exe -SignatureUpdate After running the update, users can verify the installed version with the following command: - Get-MpComputerStatus | Select-Object AntivirusSignatureVersion, AntivirusSignatureLastUpdated
investigating
Our team remains actively engaged with Microsoft to investigate reports of false-positive detections occurring after devices were updated to Datto RMM Agent version 15.1.1 and to support remediation efforts where needed. At this time, the issue appears to be related to a security detection classification and not confirmed as malicious activity within the Datto RMM agent. We will continue to share updates as additional information becomes available. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
investigating
We are aware of a problem where Datto RMM's 15.1.1 Cagservice.exe is being flagged as malicious (Rapidstop) by Microsoft Defender for Endpoint. The Kaseya Engineering Team is investigating this issue with Microsoft. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Autotask - All Regions - LiveMobile inaccessible on Android Devices, https://autotask.net Certificate Error, and Datto RMM Integration Errors
major Observed active window 4h 51m

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Started:

Limited Release America East America East 2 America East 3 America West America West 2 America West 3 Australia / New Zealand 4 UK Limited Release (United Kingdom) UK (United Kingdom) UK 2 (United Kingdom) UK03 (United Kingdom) EU1 (English Europe and Asia) Australia / New Zealand Australia / New Zealand 2 Australia/ New Zealand 3 (Sydney Datacenter) German (Deutsch) Spanish (Español) Report Data Warehouse AT01
monitoring
Monitoring post release detected an issue with the Autotask and Datto RMM integration. This issue caused tickets to fail to create from Datto RMM, prevented access to the Autotask integration settings in Datto RMM, and prevented new monitor creation in Datto RMM when the option to "Create a Ticket" was set. A new fix has been deployed to correct these issues and we will continue to monitor the results.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented. When logging into Autotask on the web, to ensure the best connectivity to your Autotask instance, please double check your configuration to ensure that the zone specific (ww# or ww##) URL is being used.
investigating
We are aware of a problem where LiveMobile is inaccessible on Android devices across all regions. The Kaseya Engineering Team is investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Kaseya Quote Manager - Quotes and Sales Orders Not Syncing to Autotask or ConnectWise
minor Observed active window 3h 53m

View incident details and source

Started:

Web Application API Integrations
monitoring
A fix has been implemented and we are monitoring the results.
identified
The Engineering Team identified the issue that caused the sync requests for both the Autotask PSA and ConnectWise PSA integrations to queue up. Mitigation measures have been applied to increase the throughput to help with processing the queue.
investigating
We are aware of a problem where Quotes and Sales Orders created in Kaseya Quote Manager are not syncing over to Autotask. The Kaseya Engineering Team are aware of the issue and are currently investigating further. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Autotask PSA - UK01, UK02, UK03, EU1, DE1 - Latency and Errors Observed Within the UI
minor Observed active window 2h 13m

View incident details and source

Started:

UK (United Kingdom) UK 2 (United Kingdom) UK03 (United Kingdom) EU1 (English Europe and Asia) German (Deutsch)
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where latency and error messages are being observed when navigating the Autotask UI. The Kaseya Engineering Team is aware of this behaviour and is currently investigating. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
RocketCyber - Unable to switch Organizations
minor Observed active window 19h 13m

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Started:

EU US
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where RocketCyber users, who attempt to switch Organizations are encountering the following error, preventing users from being able to switch Organizations: Access Blocked [Organization name] does not have SSO enabled for this KaseyaOne Tenant To access this account, login directly at https://app.rocketcyber.com(US) or https://eu.rocketcyber.com(EU) RocketCyber's monitoring capabilities are unaffected and will continue to gather and send data to the RocketCyber platform. The Kaseya R&D Team is currently investigating and we will provide an update as soon as we have more information.
BCDR - Server4715 US-EAST - Unscheduled Maintenance
minor Observed active window 503h 23m

View incident details and source

Started:

Off-Site Synchronization Off-Site Recovery
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are aware of a problem where Server4715 is undergoing unscheduled maintenance. The Kaseya Engineering Team has identified the problem and are replacing faulted hardware. During this time offsite synchronization and virtual machine performance will be impacted. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - 500 Error When Accessing SaaS Protection Status Page in Datto Partner Portal
major Observed active window 14h 24m

View incident details and source

Started:

Status Components
monitoring
A fix has been implemented and we are monitoring the results.
identified
The system is recovering after the R&D team took steps to resolve the issue. Some customer may still experience issues accessing the SaaS Protection Status Page while the system is recovering.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where Datto SaaS Protection Partners were receiving a 500 error when attempting to access the SaaS Protection Status Page within the Datto Partner Portal. The Kaseya Engineering Team has been involved and they are investigating the issue.
Datto BCDR - Server5465 - Offsite Sync and Offsite Restore Functionality Impacted
major Observed active window 23h 21m

View incident details and source

Started:

Off-Site Synchronization Recovery Disaster Recovery Team Off-Site Recovery
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto BCDR users associated with Server5465 may experience disruptions affecting offsite synchronization and offsite restore operations. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Legacy Incident Archive

21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

March 2026
Datto BCDR - Germany Region (Server 3818) - Degraded Offsite Performance
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where Datto BCDR users in the Germany region associated with server3818 may experience reduced offsite performance. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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