Daily provider-status observations and published incident history for Currencycloud.
Unknown
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54.9%of 82 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
64.5%
31
11
September 2026
58.6%
29
12
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are aware of an issue causing delays to payment processing. Affected payments are awaiting processing. Our team has identified the cause and is working to restore normal service. We will provide an update as soon as more information is available. We apologise for the inconvenience and thank you for your patience.
We are currently investigating an issue affecting some USD collections, which may result in delays for some customers.
We are actively investigating with our provider and working to restore normal processing as quickly as possible. We are monitoring closely and will provide further updates as soon as more information is available.
No client action is required at this time.
Thank you for your patience, and we apologise for any inconvenience caused.
We are currently investigating an issue affecting access to currencycloud.com. Users may be unable to load the website or may encounter error pages when attempting to access the service.
We apologise for the inconvenience and are actively working to resolve the issue. Further updates will be provided as soon as more information becomes available.
We are investigating an issue affecting customer report downloads. Some clients may experience downloaded reports appearing empty despite data being visible within the platform.
Our team is actively investigating and working to restore normal functionality as quickly as possible. As a temporary workaround, clients may be able to access the required information directly from the report results displayed on-screen.
No action is required at this time. We will continue to provide updates as more information becomes available.
A mitigation was implemented on 19 October at 5:44 PM BST and monitoring is ongoing. Based on current findings, the issue was intermittent in nature and did not affect all inbound emails. Please contact Support if you continue to experience issues.
identified
We are aware of an issue impacting the processing of support emails, where messages are being successfully delivered but are not consistently appearing within our support platform. Our teams are actively investigating this as a priority.
In the meantime, where possible, please continue to submit requests via Direct. If you require assistance, please contact us through the Support section within the platform.
We apologise for any inconvenience and will provide further updates as soon as they become available.
For further guidance refer to Help Centre > Currencycloud Web Portals > Currencycloud Direct > Support Tickets FAQ
https://support.currencycloud.com/hc/en-gb/articles/360020890340-Support-tickets-FAQ
identified
We are aware of an issue impacting the processing of support emails, where messages are being successfully delivered but are not consistently appearing within our support platform. Our teams are actively investigating this as a priority.
In the meantime, where possible, please continue to submit requests via Direct. If you require assistance, please contact us through the Support section within the platform.
We apologise for any inconvenience and will provide further updates as soon as they become available.
For further guidance refer to Help Centre > Currencycloud Web Portals > Currencycloud Direct > Support Tickets FAQ
https://support.currencycloud.com/hc/en-gb/articles/360020890340-Support-tickets-FAQ
We have identified the cause of the elevated error rates and implemented mitigation. A platform-wide node replacement event briefly left services without ready endpoints to handle requests. We have rolled back a recent deployment as a precaution and confirmed service stability has been restored.
A small subset of requests may have experienced errors during the brief window when endpoints were unavailable. Our teams are actively monitoring the affected services to ensure full stability before returning to standard operations.
investigating
An issue is currently affecting multiple API endpoints and is under investigation. A spike in server errors was detected and has since subsided with no further errors observed. We are monitoring the situation closely and will provide updates as the investigation progresses.
Some customers may have experienced errors when accessing endpoints during the incident window. We appreciate your patience as we investigate the root cause and work to prevent recurrence.
Subset Customers Experiencing CAD Payment Failures and Processing Delays
We have not observed any further instances of the issue affecting CAD payments since 14 September, and payment processing continues to operate as expected.
Our teams remain engaged with the banking partner to complete the root cause investigation into the initial subset of payment failures. While service remains stable, we will continue to monitor closely and provide further updates if new information becomes available.
investigating
We are currently investigating an issue affecting CAD payments processed through one of our banking partners. As a result, some customers may experience payment failures or delays in processing.
Our teams are actively working with the provider to identify the cause and restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.
Webhook notifications continue to be processed and delivered, although some clients may still experience delays while recovery activities remain in progress.
Engineering has deployed an additional change designed to reduce database load and improve processing throughput. This update is currently being rolled out and early indicators show backlog volumes continuing to reduce. In parallel, a further corrective change addressing the underlying cause has been identified and is undergoing final r...
identified
We have identified the cause of delays affecting webhook notification delivery and are implementing a phased remediation plan.
Our immediate priority is to restore normal processing rates and reduce the backlog of delayed notifications. In parallel, Engineering is implementing a corrective change to address the underlying issue and prevent recurrence.
Clients may experience delays in receiving webhook notifications while recovery activities are ongoing. We are actively monitoring progress a...
investigating
We are currently investigating delays affecting the delivery of webhook notifications.
Our teams are actively reviewing the issue and working to restore normal service.
We will provide further updates as more information becomes available.
No client action is required at this time.
Webhook processing remains active and delayed notifications continue to be delivered. Overall queue volumes have reduced by approximately 85%, including both the original backlog and newly generated webhook events.
Engineering continues to investigate the intermittent behaviour causing backlog processing to pause and subsequently resume. Whilst recovery is progressing and queue volumes continue to reduce, processing rates have varied during the recovery period and investigation remains ongoi...
monitoring
Webhook processing remains active and delayed notifications continue to be delivered. Overall queue volumes have reduced by approximately 70%, including both the original backlog and newly generated webhook events.
Engineering continues to investigate the intermittent behaviour causing backlog processing to pause and subsequently resume. Whilst recovery is progressing and queue volumes continue to reduce, processing rates have varied during the recovery period and investigation remains ongoi...
monitoring
Webhook processing has resumed and delayed notifications are being delivered.
Engineering is continuing to investigate an intermittent issue that is causing backlog processing to pause and restart, with recovery efforts focused on maintaining stable processing until all queued notifications have been delivered.
identified
The production fix remains deployed and has addressed the original issue that caused webhook notifications to accumulate. However, processing of the retained backlog has stopped again, and delayed notifications are not currently progressing through the queue.
Engineering Teams are actively investigating a secondary issue affecting backlog processing and is working to restore delivery while preserving all queued webhook events.
Underlying transactions continue to process normally, but clien...
identified
The production fix remains deployed and addressed the original issue that caused webhook notifications to accumulate. However, processing of the existing backlog stopped at approximately 14:40 BST, and delayed notifications are not currently progressing through the queue. Engineering is actively investigating the cause and assessing the safest recovery action while preserving all queued webhook events.
Current evidence suggests this remains related to processing the unusually high backlog vo...
monitoring
The production fix remains in place and has addressed the original issue that caused webhook notifications to accumulate. During recovery, processing of the existing backlog has slowed due to database load, and Engineering is investigating the safest way to resume and accelerate clearance without placing additional pressure on the service.
This is not currently considered a recurrence of the original incident. It relates to processing the unusually high volume of notifications already queued...
monitoring
We have mitigated the issue affecting webhook notification delivery. A targeted fix has been successfully deployed to production, and webhook notifications are now being processed and delivered. The queue of delayed notifications is reducing, and current recovery indicators show the service is operating as expected.
Underlying transactions, funding events and bank transfers continued to process successfully throughout the incident. Current evidence indicates that webhook notifications were d...
investigating
We are currently investigating an issue affecting webhook notification delivery for some Currencycloud customers.
Customers may experience delayed or missing webhook notifications for transactions, funding events, and bank transfers. We have received reports from multiple customers and are actively working to determine the scope and cause of the issue.
Our teams are investigating with the highest priority and will provide updates as they become available.
We apologize for any inconvenience...
Legacy Incident Archive
31 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Issue affecting local EUR payments
Source not attested
Last archived state: resolved
View archived record details
identified
The issue affecting SEPA Instant payments has been identified.
Some local EUR payments may continue to experience delays, rejections, or failures while the external provider works to restore service.
We are continuing to monitor the situation and will provide further updates as more information becomes available.
Thank you for your patience, and we apologize for any inconvenience caused.
investigating
We are currently investigating an issue affecting SEPA Instant payments, which may cause some local EUR payments to fail.
Our teams are actively investigating the issue and working to restore normal processing as quickly as possible.
Thank you for your patience, and we apologize for any inconvenience caused.
Delay in Creating EUR and USD Accounts in DEMO Environment
Source not attested
Last archived state: resolved
View archived record details
monitoring
The issue that may have caused delays or missing details during the creation of some EUR and USD accounts in the DEMO environment has been identified and mitigated.
Our teams are continuing to monitor the service to confirm normal processing has resumed.
Thank you for your patience, and we apologize for any inconvenience caused.
investigating
We are currently investigating an issue causing delays or missing details during the creation of some EUR and USD accounts in the DEMO environment.
Our teams have implemented a fix to improve processing, and new account creations are now progressing as expected.
We are continuing to monitor the situation and will address any remaining affected accounts.
Thank you for your patience, and we apologize for any inconvenience caused.
Platform Maintenance
Source not attested
Last archived state: resolved
View archived record details
monitoring
The planned platform maintenance has been extended.
Local EUR Payment Status
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting status updates for local EUR payments has been corrected.
Payment statuses are updating correctly; however, due to earlier processing volumes, it may take a few hours for all outstanding payments to fully reflect their final status.
Payments have continued to process and settle as expected throughout. We will continue to monitor closely until all status updates are fully reconciled.
investigating
We are currently experiencing an issue affecting the status updates for local EUR payments.
While the displayed status may not reflect the latest state, payments themselves are processing as expected with no impact to settlement.
Our teams are actively working to restore correct status reporting. We will provide a further update once the issue is resolved.
Service Update – Customer Support Availability
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue affecting our phone support service, which may make it difficult for customers to reach us by telephone.
Our teams are actively working to restore full phone support as quickly as possible. In the meantime, customers are encouraged to contact us via alternative channels, including email and in‑app support, where services remain available.
Further updates will be provided as more information becomes available.
Intermittent Two‑Factor Authentication Issues
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently aware that some customers may experience intermittent issues when using Authy for two‑factor authentication (2FA), which may affect the ability to log in.
While we investigate this, customers experiencing issues are advised to temporarily use SMS‑based verification where available as an alternative method.
Our teams are monitoring the situation closely and we will provide further updates as more information becomes available. We apologise for any inconvenience caused an...
Erste Payment Status Updates
Source not attested
Last archived state: resolved
View archived record details
investigating
This incident has been resolved.
investigating
We are currently investigating an issue affecting the status updates for some Erste payments. Payments are processing as expected, however status confirmations may temporarily appear delayed due to pending acknowledgements from our Erste network partner. This may cause some payments to display as incomplete even though they are being processed normally.
We are working closely with the network partner to receive the outstanding acknowledgements and update payment statuses accordingly. No acti...
April 2026
Virtual account creation service degraded
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are working with our Banking Partner to resolve this issue and will update once the issue has been resolved.
investigating
We are currently investigating an issue affecting the functionality to create CAD virtual accounts.
Investigating – RON Local Payment Status Updates
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting the status updates for some RON local payments.
Payments are processing as expected, however status confirmations may temporarily appear delayed due to pending acknowledgements from our RON network partner. This may cause some payments to display as incomplete even though they are being processed normally.
We are working closely with the network partner to receive the outstanding acknowledgements and update payment statuses accordingly. No a...
Issues accessing API and Direct
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting API traffic to api.currencycloud.com, which may cause service disruption, authentication issues, or failed requests for some customers.
Our teams are actively investigating the issue and working to restore normal service as quickly as possible.
Thank you for your patience, and we apologise for any inconvenience caused.
investigating
We are experiencing a system issue that is impacting direct.currencycloud.com and api.currencycloud.com
