Current answer
Currencycloud experienced a minor incident: Issues Downloading Customer Reports. ServiceAlert observed recovery on Oct 29, 2026.
Official Currencycloud status page Current Currencycloud status
ServiceAlert observed status change:
Looking for an update now? Check the current status, or follow Currencycloud for future changes.
Incident Lifecycle
Affected Components
Paydirect.io / Direct
Incident Timeline
Investigating
We are investigating an issue affecting customer report downloads. Some clients may experience downloaded reports appearing empty despite data being visible within the platform.
Our team is actively investigating and working to restore normal functionality as quickly as possible. As a temporary workaround, clients may be able to access the required information directly from the report results displayed on-screen.
No action is required at this time. We will continue to provide updates as more information becomes available.
Our team is actively investigating and working to restore normal functionality as quickly as possible. As a temporary workaround, clients may be able to access the required information directly from the report results displayed on-screen.
No action is required at this time. We will continue to provide updates as more information becomes available.
Oct 29, 2026 at 11:28 AM UTC
Was your business affected by this Currencycloud outage?
Follow Currencycloud and route available status alerts to email or a team channel.