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Currencycloud Outage History

Daily provider-status observations and published incident history for Currencycloud.

Operational

Currencycloud is operational. Verified . Official provider source.

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47.2% of 36 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 58.6% 29 12

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Errors on multiple API endpoints.
minor Observed active window 8h 5m

View incident details and source

Started:

API
monitoring
We have identified the cause of the elevated error rates and implemented mitigation. A platform-wide node replacement event briefly left services without ready endpoints to handle requests. We have rolled back a recent deployment as a precaution and confirmed service stability has been restored. A small subset of requests may have experienced errors during the brief window when endpoints were unavailable. Our teams are actively monitoring the affected services to ensure full stability before returning to standard operations.
investigating
An issue is currently affecting multiple API endpoints and is under investigation. A spike in server errors was detected and has since subsided with no further errors observed. We are monitoring the situation closely and will provide updates as the investigation progresses. Some customers may have experienced errors when accessing endpoints during the incident window. We appreciate your patience as we investigate the root cause and work to prevent recurrence.
Subset Customers Experiencing CAD Payment Failures and Processing Delays
minor Observed active window 66h 5m

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Started:

Payments
monitoring
We have not observed any further instances of the issue affecting CAD payments since 14 September, and payment processing continues to operate as expected. Our teams remain engaged with the banking partner to complete the root cause investigation into the initial subset of payment failures. While service remains stable, we will continue to monitor closely and provide further updates if new information becomes available.
investigating
We are currently investigating an issue affecting CAD payments processed through one of our banking partners. As a result, some customers may experience payment failures or delays in processing. Our teams are actively working with the provider to identify the cause and restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.
Webhook Notification Delays
minor Observed active window 2h 23m

View incident details and source

Started:

API
monitoring
Webhook notifications continue to be processed and delivered, although some clients may still experience delays while recovery activities remain in progress. Engineering has deployed an additional change designed to reduce database load and improve processing throughput. This update is currently being rolled out and early indicators show backlog volumes continuing to reduce. In parallel, a further corrective change addressing the underlying cause has been identified and is undergoing final r...
identified
We have identified the cause of delays affecting webhook notification delivery and are implementing a phased remediation plan. Our immediate priority is to restore normal processing rates and reduce the backlog of delayed notifications. In parallel, Engineering is implementing a corrective change to address the underlying issue and prevent recurrence. Clients may experience delays in receiving webhook notifications while recovery activities are ongoing. We are actively monitoring progress a...
investigating
We are currently investigating delays affecting the delivery of webhook notifications. Our teams are actively reviewing the issue and working to restore normal service. We will provide further updates as more information becomes available. No client action is required at this time.
EUR virtual account creation.
major Observed active window 2h 59m

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Started:

Other
investigating
We are currently investigating an issue affecting the functionality to create EUR virtual accounts.
Webhook Notification Delivery Delays and Missing Notifications
major Observed active window 12h 34m

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Started:

API
monitoring
Webhook processing remains active and delayed notifications continue to be delivered. Overall queue volumes have reduced by approximately 85%, including both the original backlog and newly generated webhook events. Engineering continues to investigate the intermittent behaviour causing backlog processing to pause and subsequently resume. Whilst recovery is progressing and queue volumes continue to reduce, processing rates have varied during the recovery period and investigation remains ongoi...
monitoring
Webhook processing remains active and delayed notifications continue to be delivered. Overall queue volumes have reduced by approximately 70%, including both the original backlog and newly generated webhook events. Engineering continues to investigate the intermittent behaviour causing backlog processing to pause and subsequently resume. Whilst recovery is progressing and queue volumes continue to reduce, processing rates have varied during the recovery period and investigation remains ongoi...
monitoring
Webhook processing has resumed and delayed notifications are being delivered. Engineering is continuing to investigate an intermittent issue that is causing backlog processing to pause and restart, with recovery efforts focused on maintaining stable processing until all queued notifications have been delivered.
identified
The production fix remains deployed and has addressed the original issue that caused webhook notifications to accumulate. However, processing of the retained backlog has stopped again, and delayed notifications are not currently progressing through the queue. Engineering Teams are actively investigating a secondary issue affecting backlog processing and is working to restore delivery while preserving all queued webhook events. Underlying transactions continue to process normally, but clien...
identified
The production fix remains deployed and addressed the original issue that caused webhook notifications to accumulate. However, processing of the existing backlog stopped at approximately 14:40 BST, and delayed notifications are not currently progressing through the queue. Engineering is actively investigating the cause and assessing the safest recovery action while preserving all queued webhook events. Current evidence suggests this remains related to processing the unusually high backlog vo...
monitoring
The production fix remains in place and has addressed the original issue that caused webhook notifications to accumulate. During recovery, processing of the existing backlog has slowed due to database load, and Engineering is investigating the safest way to resume and accelerate clearance without placing additional pressure on the service. This is not currently considered a recurrence of the original incident. It relates to processing the unusually high volume of notifications already queued...
monitoring
We have mitigated the issue affecting webhook notification delivery. A targeted fix has been successfully deployed to production, and webhook notifications are now being processed and delivered. The queue of delayed notifications is reducing, and current recovery indicators show the service is operating as expected. Underlying transactions, funding events and bank transfers continued to process successfully throughout the incident. Current evidence indicates that webhook notifications were d...
investigating
We are currently investigating an issue affecting webhook notification delivery for some Currencycloud customers. Customers may experience delayed or missing webhook notifications for transactions, funding events, and bank transfers. We have received reports from multiple customers and are actively working to determine the scope and cause of the issue. Our teams are investigating with the highest priority and will provide updates as they become available. We apologize for any inconvenience...
Issue Affecting Payment Processing
minor Observed active window 17h 10m

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Started:

Payments
investigating
We have identified an issue impacting payment processing. As a result, some payments may experience delays. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. Further updates will be provided as more information becomes available.
Some Customers Unable to View Beneficiary Information
minor Observed active window 2h 48m

View incident details and source

Started:

Payments
monitoring
We have implemented recovery actions and service functionality has been restored. Customers should once again be able to view beneficiary details and access records that were previously returning errors. We are continuing to monitor the service to ensure stability while our teams complete their investigation into the underlying cause. We will provide a further update once issue is fully resolved.
investigating
We are investigating an issue affecting beneficiary details within Direct. As a result, some customers may be unable to view existing beneficiary information and may receive an error message when attempting to access beneficiary details. Our teams are actively investigating and working to restore normal service. We will provide further updates as more information becomes available.
August 2026
Some Customers Experiencing Payment Failures and Processing Delays for CAD
minor Observed active window 17h 49m

View incident details and source

Started:

Payments
investigating
We are investigating an issue affecting payments processed through one of our banking partners. As a result, some customers may experience payment failures or delays in processing. Our teams are actively investigating and working with the provider to determine the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

Legacy Incident Archive

31 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

August 2026
Potential delays to SEK, NOK & DKK
minor Source not attested
Last archived state: resolved
View archived record details
Payments
monitoring
We have implemented a fix for the issue that affected the processing of SEK, NOK and DKK payments. The fix has resulted in the successful processing of the majority of previously impacted payments, which have now been processed with today's value date. A smaller subset of affected payments may still be delayed until the next available processing day. Our teams are continuing to review and validate. Further updates will be provided as they become available.
identified
We have identified the cause of an issue affecting the processing of some payments and are currently implementing a fix. Customers may experience delays to some SEK, NOK and DKK payments submitted since 08:51 BST. Delayed payments are expected to be processed on the next available processing day. Other payment routes continue to operate as expected. Our engineering teams are completing the production rollout of the fix, restarting processing services, and validating recovery of the affected...
investigating
We are currently investigating an issue affecting the processing of some payments. Customers may experience delays in the processing of SEK, NOK and DKK payments while our engineers work to restore normal service. Other payment routes are operating as expected. Our teams have identified the issue and are implementing a fix. We are monitoring the situation closely and will provide further updates as they become available.
Delays to SEK Local Payments
Source not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting a number of SEK payments has been corrected and payment processing has resumed. We are continuing to monitor the service to ensure all delayed payments are processed successfully and that normal operations are maintained. We apologise for any inconvenience caused.
investigating
We are currently investigating a delay affecting a number of SEK payments being processed via our banking partners. As a result, some payments may take longer than expected to complete. Our teams are actively engaged with the partners to resolve the issue and restore normal processing as quickly as possible. We will provide further updates as more information becomes available. We apologise for any inconvenience caused.
July 2026
Local EUR Payment Processing Delays
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting local EUR payment services through our banking partners has been resolved and services have been restored. Payment processing and virtual account services are operating normally once again. Our teams are completing recovery activities for a small number of transactions impacted during the outage and are monitoring the service closely to ensure a full return to normal operations. Customer funds remain secure. We will continue to monitor the service and provide a further u...
identified
We have identified an issue affecting local EUR payment services through our banking partners. As a result, some EUR payments may experience delays, and the creation of new EUR virtual accounts may be temporarily unavailable. Our banking partner has identified the underlying cause and is actively implementing a fix. We are working closely with them and continue to monitor progress while taking steps to minimise customer impact. Customer funds remain secure, and we will provide further updat...
investigating
We are currently investigating an issue affecting local EUR payment services through our banking partners. As a result, some payments may experience delays while we work to restore normal service. Our teams are actively engaged with the provider and are taking steps to minimise customer impact. Customer funds remain secure, and we will provide further updates as more information becomes available.
Operational Delays to Manual Processing Activities
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting internal access systems used by operational teams. Whilst payment processing services remain available, some manually processed activities, including funds allocation, sender verification and investigation-related requests, may experience delays. Our teams are actively working to restore full service and we will continue to provide updates as available.
Delays to a subset of local DKK Payments
Source not attested
Last archived state: resolved
View archived record details
monitoring
While we previously communicated that the issue had been resolved, we have since identified a small subset of DKK payments that remain impacted by this incident. The underlying issue has been successfully resolved, and remediation activities have been completed for all affected SEK and NOK payments, which have now been processed successfully. While payment processing has returned to normal, a small number of DKK payments remain delayed. We continue to work closely with our network partner to...
Delays to local SEK Payments
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the cause of the issue affecting local SEK payment processing and have implemented a fix to prevent further delays. Some previously impacted SEK payments may remain delayed while affected funding is being recovered and payments are released for processing. We are monitoring recovery with our network partner and will provide a further update once payment processing has returned to normal.
investigating
We are investigating an issue affecting our SEK network partners which may result in delays to local SEK payment processing. Our teams are working with the network partner to restore normal service as quickly as possible. We will provide a further update as soon as more information becomes available.
Issues Affecting Bulk Upload Payment Processing
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a small number of continued reports relating to Bulk Upload payment processing following the implementation of our initial fix. While the majority of Bulk Upload requests are processing successfully, we are investigating whether a subset of requests may still be affected under certain conditions. Our engineering teams are actively reviewing the recent reports and monitoring platform performance to determine whether any further corrective action is required. We apologise for t...
Issue Affecting Payment Validation Services
Source not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been mitigated and is being monitored.
investigating
We are currently investigating an issue affecting payment validation services. Some customers may experience errors when validating payments via the platform or API. Our engineering teams have identified the issue and are actively working to restore normal service as quickly as possible. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available.
Issue Affecting Payment Validation Services
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting payment validation services. Some customers may experience errors when validating payments via the platform or API. Our engineering teams have identified the issue and are actively working to restore normal service as quickly as possible. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available.
Issues Affecting Bulk Upload Payment Processing
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting Bulk Upload payment processing. Some users may experience uploaded files successfully validating or completing processing, but the associated payments may not be created as expected. Our engineering teams are actively working to identify the cause and restore normal service. We apologise for any inconvenience and will provide further updates as more information becomes available.
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