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Currencycloud Outage History

Uptime record, past incidents, and downtime history for Currencycloud.

Checking current status...
29.7% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Mar 30Jun 27

Monthly Uptime

Month Uptime Days Tracked Days with Issues
June 2026 25.9% 27 20
May 2026 0% 31 31
April 2026 63.3% 30 11
March 2026 33.3% 3 2

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Mar 29 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

June 2026
Delays to Account Updates and Downstream Services

Started: Jun 19, 8:13 AM

investigating
We are currently investigating an issue impacting the flow of account-related updates across our platform. As a result, some services that rely on these updates may experience delays in reflecting the latest account, permissions, or contact information. This may affect functionality across certain features, including virtual account management and related downstream services. Our engineering teams have identified the underlying issue and are actively working to restore normal data flow. We...
Jun 19, 8:13 AM
Transaction Delays

Started: Jun 16, 2:39 PM

monitoring
The issue impacting transaction processing has now been resolved, and services have been restored. Transactions are currently being processed, and our teams are working through a backlog of affected payments and collections. While processing continues to recover, some delays may still be experienced as we return to normal service. All queued transactions are being handled automatically, and no client action is required. We will continue to monitor the situation closely and provide further u...
Jun 16, 3:53 PM
identified
We are currently investigating an issue impacting the processing of some transactions, which is resulting in delays to payments and collections that require internal compliance checks. Our teams have identified the affected component and are actively working to restore normal processing as quickly as possible. Transactions are being safely held and will be processed once the issue is resolved. We will continue to provide updates as more information becomes available.
Jun 16, 2:39 PM
Delay to RON Local Payments Processing

Started: Jun 15, 4:13 PM

investigating
We are currently investigating an issue impacting a subset of RON local payments, where a file has not been successfully processed by an external network partner. This is resulting in delays to affected payments, and our teams are actively working with the partner to validate and progress resolution. Further updates will follow.
Jun 15, 4:13 PM
Intermittent Pricing Errors in Demo Environment

Started: Jun 10, 11:18 AM

investigating
We are currently investigating an issue affecting pricing responses in our Demo environment, where some requests may return errors. Our teams have identified the cause and are working to restore normal service as quickly as possible. Further updates will be provided as progress continues.
Jun 10, 11:18 AM
Direct paydirect.io Access Denied
major

Started: Jun 8, 10:28 AM

investigating
We are investigating reports of customers getting Access Denied when accessing their paydirect.io urls
Jun 8, 10:28 AM
Processing delays TRY, CHF & MXN local payments

Started: Jun 5, 8:48 AM

identified
We are continuing to work on a fix for this issue.
Jun 5, 10:37 AM
identified
We are currently experiencing delays in the processing of some local payments in TRY, CHF and MXN. Payments may take longer than usual to complete while we investigate the issue with our external banking partners. We are working to resolve this as quickly as possible and will provide further updates as soon as more information becomes available.
Jun 5, 8:48 AM
Login Issues with MFA Authentication
minor

Started: Jun 3, 5:40 PM

investigating
We are currently investigating an issue that is causing some customers to experience errors during multi-factor authentication (MFA/2FA) when attempting to log in to our platform. Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible to restore normal service. We sincerely apologise for any disruption this may cause and appreciate your patience while we work to resolve the issue.
Jun 3, 5:40 PM
May 2026
Clients experiencing Multiple Invalid SCA Error

Started: May 21, 10:19 PM

monitoring
Some clients experienced errors when creating payments or logging in due to issues with authentication checks. The issue was linked to a recent service change that affected how authentication requests were processed, but this has now been rolled back, and systems are stable with no repeated errors seen. We are currently confirming recovery with affected clients and continuing to monitor for any further issues.
May 22, 1:18 AM
investigating
We are currently investigating an issue causing some clients to receive Invalid SCA errors. Some clients experienced errors when creating payments or logging in due to issues with authentication checks. The issue was linked to a recent service change that affected how authentication requests were processed, but this has now been rolled back, and systems are stable with no repeated errors seen. We are currently confirming recovery with affected clients and continuing to monitor for any further...
May 21, 10:19 PM
Issue affecting local EUR payments

Started: May 19, 5:22 PM

identified
The issue affecting SEPA Instant payments has been identified. Some local EUR payments may continue to experience delays, rejections, or failures while the external provider works to restore service. We are continuing to monitor the situation and will provide further updates as more information becomes available. Thank you for your patience, and we apologize for any inconvenience caused.
May 19, 6:11 PM
investigating
We are currently investigating an issue affecting SEPA Instant payments, which may cause some local EUR payments to fail. Our teams are actively investigating the issue and working to restore normal processing as quickly as possible. Thank you for your patience, and we apologize for any inconvenience caused.
May 19, 5:22 PM
Delay in Creating EUR and USD Accounts in DEMO Environment

Started: May 18, 5:05 PM

monitoring
The issue that may have caused delays or missing details during the creation of some EUR and USD accounts in the DEMO environment has been identified and mitigated. Our teams are continuing to monitor the service to confirm normal processing has resumed. Thank you for your patience, and we apologize for any inconvenience caused.
May 18, 8:14 PM
investigating
We are currently investigating an issue causing delays or missing details during the creation of some EUR and USD accounts in the DEMO environment. Our teams have implemented a fix to improve processing, and new account creations are now progressing as expected. We are continuing to monitor the situation and will address any remaining affected accounts. Thank you for your patience, and we apologize for any inconvenience caused.
May 18, 5:05 PM
Platform Maintenance
maintenance

Started: May 10, 3:49 AM

monitoring
The planned platform maintenance has been extended.
May 10, 3:49 AM
Local EUR Payment Status
minor

Started: May 8, 10:57 AM

monitoring
The issue affecting status updates for local EUR payments has been corrected. Payment statuses are updating correctly; however, due to earlier processing volumes, it may take a few hours for all outstanding payments to fully reflect their final status. Payments have continued to process and settle as expected throughout. We will continue to monitor closely until all status updates are fully reconciled.
May 8, 11:35 AM
investigating
We are currently experiencing an issue affecting the status updates for local EUR payments. While the displayed status may not reflect the latest state, payments themselves are processing as expected with no impact to settlement. Our teams are actively working to restore correct status reporting. We will provide a further update once the issue is resolved.
May 8, 10:57 AM
Service Update – Customer Support Availability
minor

Started: May 8, 9:41 AM

investigating
We are currently experiencing an issue affecting our phone support service, which may make it difficult for customers to reach us by telephone. Our teams are actively working to restore full phone support as quickly as possible. In the meantime, customers are encouraged to contact us via alternative channels, including email and in‑app support, where services remain available. Further updates will be provided as more information becomes available.
May 8, 9:41 AM
Intermittent Two‑Factor Authentication Issues

Started: May 7, 11:16 AM

investigating
We are currently aware that some customers may experience intermittent issues when using Authy for two‑factor authentication (2FA), which may affect the ability to log in. While we investigate this, customers experiencing issues are advised to temporarily use SMS‑based verification where available as an alternative method. Our teams are monitoring the situation closely and we will provide further updates as more information becomes available. We apologise for any inconvenience caused an...
May 7, 11:16 AM
Erste Payment Status Updates

Started: May 4, 4:05 PM

investigating
This incident has been resolved.
May 5, 11:16 AM
investigating
We are currently investigating an issue affecting the status updates for some Erste payments. Payments are processing as expected, however status confirmations may temporarily appear delayed due to pending acknowledgements from our Erste network partner. This may cause some payments to display as incomplete even though they are being processed normally. We are working closely with the network partner to receive the outstanding acknowledgements and update payment statuses accordingly. No acti...
May 4, 4:05 PM
April 2026
Virtual account creation service degraded
minor

Started: Apr 28, 7:32 AM

investigating
We are working with our Banking Partner to resolve this issue and will update once the issue has been resolved.
Apr 28, 10:13 AM
investigating
We are currently investigating an issue affecting the functionality to create CAD virtual accounts.
Apr 28, 7:32 AM
Investigating – RON Local Payment Status Updates

Started: Apr 7, 3:53 PM

investigating
We are currently investigating an issue affecting the status updates for some RON local payments. Payments are processing as expected, however status confirmations may temporarily appear delayed due to pending acknowledgements from our RON network partner. This may cause some payments to display as incomplete even though they are being processed normally. We are working closely with the network partner to receive the outstanding acknowledgements and update payment statuses accordingly. No a...
Apr 7, 3:53 PM
Issues accessing API and Direct
critical

Started: Apr 2, 12:29 PM

investigating
We are currently investigating an issue affecting API traffic to api.currencycloud.com, which may cause service disruption, authentication issues, or failed requests for some customers. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. Thank you for your patience, and we apologise for any inconvenience caused.
Apr 2, 12:32 PM
investigating
We are experiencing a system issue that is impacting direct.currencycloud.com and api.currencycloud.com
Apr 2, 12:29 PM
March 2026
Degraded Performance – Local DKK Payments
minor

Started: Mar 31, 5:37 PM

investigating
We are currently investigating an issue affecting a subset of DKK payments. Customers may experience delays in processing due to an issue with one of our network partners. Our team is actively working with the partner to resolve the issue as quickly as possible. We will provide further updates as soon as more information becomes available.
Mar 31, 5:37 PM
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