Current answer
Currencycloud experienced a minor incident: Issue Affecting Support Email Processing. ServiceAlert observed recovery on Oct 21, 2026.
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Incident Lifecycle
Affected Components
Other
Incident Timeline
Monitoring
A mitigation was implemented on 19 October at 5:44 PM BST and monitoring is ongoing. Based on current findings, the issue was intermittent in nature and did not affect all inbound emails. Please contact Support if you continue to experience issues.
Oct 20, 2026 at 10:57 AM UTC
Identified
We are aware of an issue impacting the processing of support emails, where messages are being successfully delivered but are not consistently appearing within our support platform. Our teams are actively investigating this as a priority.
In the meantime, where possible, please continue to submit requests via Direct. If you require assistance, please contact us through the Support section within the platform.
We apologise for any inconvenience and will provide further updates as soon as they become available.
For further guidance refer to Help Centre > Currencycloud Web Portals > Currencycloud Direct > Support Tickets FAQ
https://support.currencycloud.com/hc/en-gb/articles/360020890340-Support-tickets-FAQ
In the meantime, where possible, please continue to submit requests via Direct. If you require assistance, please contact us through the Support section within the platform.
We apologise for any inconvenience and will provide further updates as soon as they become available.
For further guidance refer to Help Centre > Currencycloud Web Portals > Currencycloud Direct > Support Tickets FAQ
https://support.currencycloud.com/hc/en-gb/articles/360020890340-Support-tickets-FAQ
Oct 16, 2026 at 9:44 AM UTC
Identified
We are aware of an issue impacting the processing of support emails, where messages are being successfully delivered but are not consistently appearing within our support platform. Our teams are actively investigating this as a priority.
In the meantime, where possible, please continue to submit requests via Direct. If you require assistance, please contact us through the Support section within the platform.
We apologise for any inconvenience and will provide further updates as soon as they become available.
For further guidance refer to Help Centre > Currencycloud Web Portals > Currencycloud Direct > Support Tickets FAQ
https://support.currencycloud.com/hc/en-gb/articles/360020890340-Support-tickets-FAQ
In the meantime, where possible, please continue to submit requests via Direct. If you require assistance, please contact us through the Support section within the platform.
We apologise for any inconvenience and will provide further updates as soon as they become available.
For further guidance refer to Help Centre > Currencycloud Web Portals > Currencycloud Direct > Support Tickets FAQ
https://support.currencycloud.com/hc/en-gb/articles/360020890340-Support-tickets-FAQ
Oct 16, 2026 at 9:42 AM UTC
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