Daily provider-status observations and published incident history for Currencycloud.
Unknown
Current status for Currencycloud cannot be verified right now. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow Currencycloud for future changes.
54.9%of 82 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
64.5%
31
11
September 2026
58.6%
29
12
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified an issue impacting payment processing. As a result, some payments may experience delays.
Our teams are actively investigating the issue and working to restore normal service as quickly as possible. Further updates will be provided as more information becomes available.
Some Customers Unable to View Beneficiary Information
We have implemented recovery actions and service functionality has been restored. Customers should once again be able to view beneficiary details and access records that were previously returning errors.
We are continuing to monitor the service to ensure stability while our teams complete their investigation into the underlying cause. We will provide a further update once issue is fully resolved.
investigating
We are investigating an issue affecting beneficiary details within Direct. As a result, some customers may be unable to view existing beneficiary information and may receive an error message when attempting to access beneficiary details.
Our teams are actively investigating and working to restore normal service. We will provide further updates as more information becomes available.
August 2026
Some Customers Experiencing Payment Failures and Processing Delays for CAD
We are investigating an issue affecting payments processed through one of our banking partners. As a result, some customers may experience payment failures or delays in processing.
Our teams are actively investigating and working with the provider to determine the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.
Legacy Incident Archive
31 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Potential delays to SEK, NOK & DKK
minorSource not attested
Last archived state: resolved
View archived record details
Payments
monitoring
We have implemented a fix for the issue that affected the processing of SEK, NOK and DKK payments.
The fix has resulted in the successful processing of the majority of previously impacted payments, which have now been processed with today's value date. A smaller subset of affected payments may still be delayed until the next available processing day.
Our teams are continuing to review and validate. Further updates will be provided as they become available.
identified
We have identified the cause of an issue affecting the processing of some payments and are currently implementing a fix.
Customers may experience delays to some SEK, NOK and DKK payments submitted since 08:51 BST. Delayed payments are expected to be processed on the next available processing day. Other payment routes continue to operate as expected.
Our engineering teams are completing the production rollout of the fix, restarting processing services, and validating recovery of the affected...
investigating
We are currently investigating an issue affecting the processing of some payments.
Customers may experience delays in the processing of SEK, NOK and DKK payments while our engineers work to restore normal service. Other payment routes are operating as expected.
Our teams have identified the issue and are implementing a fix. We are monitoring the situation closely and will provide further updates as they become available.
Delays to SEK Local Payments
Source not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting a number of SEK payments has been corrected and payment processing has resumed.
We are continuing to monitor the service to ensure all delayed payments are processed successfully and that normal operations are maintained. We apologise for any inconvenience caused.
investigating
We are currently investigating a delay affecting a number of SEK payments being processed via our banking partners. As a result, some payments may take longer than expected to complete.
Our teams are actively engaged with the partners to resolve the issue and restore normal processing as quickly as possible. We will provide further updates as more information becomes available.
We apologise for any inconvenience caused.
July 2026
Local EUR Payment Processing Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting local EUR payment services through our banking partners has been resolved and services have been restored. Payment processing and virtual account services are operating normally once again.
Our teams are completing recovery activities for a small number of transactions impacted during the outage and are monitoring the service closely to ensure a full return to normal operations. Customer funds remain secure.
We will continue to monitor the service and provide a further u...
identified
We have identified an issue affecting local EUR payment services through our banking partners. As a result, some EUR payments may experience delays, and the creation of new EUR virtual accounts may be temporarily unavailable.
Our banking partner has identified the underlying cause and is actively implementing a fix. We are working closely with them and continue to monitor progress while taking steps to minimise customer impact.
Customer funds remain secure, and we will provide further updat...
investigating
We are currently investigating an issue affecting local EUR payment services through our banking partners. As a result, some payments may experience delays while we work to restore normal service.
Our teams are actively engaged with the provider and are taking steps to minimise customer impact.
Customer funds remain secure, and we will provide further updates as more information becomes available.
Operational Delays to Manual Processing Activities
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting internal access systems used by operational teams.
Whilst payment processing services remain available, some manually processed activities, including funds allocation, sender verification and investigation-related requests, may experience delays.
Our teams are actively working to restore full service and we will continue to provide updates as available.
Delays to a subset of local DKK Payments
Source not attested
Last archived state: resolved
View archived record details
monitoring
While we previously communicated that the issue had been resolved, we have since identified a small subset of DKK payments that remain impacted by this incident.
The underlying issue has been successfully resolved, and remediation activities have been completed for all affected SEK and NOK payments, which have now been processed successfully. While payment processing has returned to normal, a small number of DKK payments remain delayed. We continue to work closely with our network partner to...
Delays to local SEK Payments
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the cause of the issue affecting local SEK payment processing and have implemented a fix to prevent further delays.
Some previously impacted SEK payments may remain delayed while affected funding is being recovered and payments are released for processing.
We are monitoring recovery with our network partner and will provide a further update once payment processing has returned to normal.
investigating
We are investigating an issue affecting our SEK network partners which may result in delays to local SEK payment processing.
Our teams are working with the network partner to restore normal service as quickly as possible.
We will provide a further update as soon as more information becomes available.
Issues Affecting Bulk Upload Payment Processing
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a small number of continued reports relating to Bulk Upload payment processing following the implementation of our initial fix. While the majority of Bulk Upload requests are processing successfully, we are investigating whether a subset of requests may still be affected under certain conditions.
Our engineering teams are actively reviewing the recent reports and monitoring platform performance to determine whether any further corrective action is required.
We apologise for t...
Issue Affecting Payment Validation Services
Source not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been mitigated and is being monitored.
investigating
We are currently investigating an issue affecting payment validation services. Some customers may experience errors when validating payments via the platform or API. Our engineering teams have identified the issue and are actively working to restore normal service as quickly as possible. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available.
Issue Affecting Payment Validation Services
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting payment validation services. Some customers may experience errors when validating payments via the platform or API.
Our engineering teams have identified the issue and are actively working to restore normal service as quickly as possible.
We apologise for any inconvenience this may cause and will provide further updates as more information becomes available.
Issues Affecting Bulk Upload Payment Processing
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting Bulk Upload payment processing. Some users may experience uploaded files successfully validating or completing processing, but the associated payments may not be created as expected.
Our engineering teams are actively working to identify the cause and restore normal service.
We apologise for any inconvenience and will provide further updates as more information becomes available.
