Coveo Cloud Outage History
Uptime record, past incidents, and downtime history for Coveo Cloud.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| June 2026 | 100% | 27 | 0 |
| May 2026 | 77.4% | 31 | 7 |
| April 2026 | 46.7% | 30 | 16 |
| March 2026 | 0% | 3 | 3 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Mar 29
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
[All Regions] Commerce Service Issues
Started: May 21, 4:16 PM
monitoring
A fix has been deployed and we are monitoring the results.
May 21, 4:53 PM
identified
We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
May 21, 4:16 PM
[US] Document Log Visibility Issues
Started: May 8, 11:39 AM
monitoring
Historical data was fully reprocessed, Document Logs are now available as normal. The team is continuing to monitor the service closely.
May 8, 7:03 PM
identified
We've identified the root cause and our team is working towards processing historical data.
May 8, 2:56 PM
identified
We're investigating an issue affecting the visibility of Document Logs in the US region. Some Document Logs may currently be unavailable as a result of an outage from one of our infrastructure providers. Our team is investigating potential mitigation actions and will post regular updates until solved.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
May 8, 11:39 AM
April 2026
[US] ML Model Building Issue
Started: Apr 29, 3:01 PM
monitoring
A fix has been implemented and we will continue monitoring the results. Thank you for your patience.
Apr 29, 4:31 PM
identified
We've identified an issue delaying ML model builds in the US region. Existing models refresh may fall behind schedule. Our team is investigating and will post regular updates until solved. ML Serving remains unaffected.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
Apr 29, 3:01 PM