Coveo Cloud Outage History
Uptime record, past incidents, and downtime history for Coveo Cloud.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 86.7% | 15 | 2 |
| July 2026 | 90.3% | 31 | 3 |
| June 2026 | 100% | 30 | 0 |
| May 2026 | 93.3% | 15 | 1 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
US - Generative Answering Issues
Started: Aug 4, 8:16 PM
monitoring
The issue occurring with Generative Answering for some of our US customers has been fixed and we are closely monitoring the service.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
Aug 4, 9:30 PM
investigating
We're investigating an issue with a service provider affecting Generative Answering in the US region. You may see short-lived spikes in errors when fetching answers from CRGA or Agentic queries. Our team is investigating and will post regular updates until solved.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
Aug 4, 8:16 PM
July 2026
[All Regions] Commerce Search Issues
Started: Jul 17, 12:05 PM
monitoring
The fix has been implemented and confirmed to work, eliminating the impact. We are continuing to monitor the service.
Jul 17, 1:16 PM
identified
We have identified a fix and expect the issue to be mitigated within an hour.
Customers relying on standard fields existing in the additional fields object are affected. This issue can be worked around by relying directly on the standard fields themselves, rather than using them via additional fields
Jul 17, 12:48 PM
identified
The root cause has been identified and our team is working towards mitigating the issue.
Jul 17, 12:26 PM
investigating
We're investigating an issue affecting Commerce Search. For a subset of customers, some fields which previously existed may be missing from the additionalFields in Commerce API responses. Our team is investigating and will post regular updates until solved.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
Jul 17, 12:05 PM
[US] Analytics Reporting and ML Model Issues
Started: Jul 16, 10:56 AM
identified
Our team has implemented successful mitigations that have reduced the worst of the impact in most cases. However, a subset of customers will continue to see delays in data freshness for data used in the Administration Console. We are continuing to work towards complete mitigation.
Jul 17, 1:15 AM
identified
We have identified the root cause and our team is still actively working on resolving the issue.
Jul 16, 4:07 PM
identified
We identified an issue affecting Analytics Reporting and a subset of ML Models in the US region. This is preventing updates to our data shares and platform reporting. Observed data may be delayed. Our team is already working on mitigating the impact and will post regular updates until solved.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
Jul 16, 10:56 AM
All Regions - Commerce Search Issues
Started: Jul 10, 6:12 PM
monitoring
The issue affecting Commerce Recommendations and Product Listing Pages has been fixed and we are closely monitoring the service.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
Jul 10, 7:50 PM
identified
We are seeing a progressive recovery of the issues affecting our infrastructure provider and the errors affecting Commerce Recommendations and Product Listing Pages are also trending down. The incident is still not fully resolved and sporadic errors are still observed at the moment.
Jul 10, 6:54 PM
identified
We've identified that the impact was specifically scoped to Commerce Recommendations and Product Listing Pages. Regular search queries are unaffected. Our team is continuing to work on mitigating the problem and will post regular updates until solved.
Jul 10, 6:31 PM
identified
We identified an issue with one of our infrastructure providers affecting search for a subset of commerce customers in all regions. You may see service unreachable messages at times. Our team is already working on mitigating the impact and will post regular updates until solved.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
Jul 10, 6:12 PM
May 2026
[All Regions] Commerce Service Issues
Started: May 21, 4:16 PM
monitoring
A fix has been deployed and we are monitoring the results.
May 21, 4:53 PM
identified
We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
May 21, 4:16 PM
[US] Document Log Visibility Issues
Started: May 8, 11:39 AM
monitoring
Historical data was fully reprocessed, Document Logs are now available as normal. The team is continuing to monitor the service closely.
May 8, 7:03 PM
identified
We've identified the root cause and our team is working towards processing historical data.
May 8, 2:56 PM
identified
We're investigating an issue affecting the visibility of Document Logs in the US region. Some Document Logs may currently be unavailable as a result of an outage from one of our infrastructure providers. Our team is investigating potential mitigation actions and will post regular updates until solved.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
May 8, 11:39 AM
April 2026
[US] ML Model Building Issue
Started: Apr 29, 3:01 PM
monitoring
A fix has been implemented and we will continue monitoring the results. Thank you for your patience.
Apr 29, 4:31 PM
identified
We've identified an issue delaying ML model builds in the US region. Existing models refresh may fall behind schedule. Our team is investigating and will post regular updates until solved. ML Serving remains unaffected.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
Apr 29, 3:01 PM