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94.6%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
[All Regions] Platform login with Salesforce provider issues
The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
identified
We identified intermittent issues with logging in to the Coveo platform when using the Salesforce provider in all regions.
Their team is actively working to restore service; you can follow updates on their status <a href="https://status.salesforce.com/incidents/20004433/">page</a> .
If you need immediate assistance and cannot submit a ticket, please contact our support <a href="https://docs.coveo.com/en/1489/coveo-services/case-management-process#support-hours-for-severity-1-cases">hotline</a>.
A <a href="https://status.salesforce.com/incidents/20004433">Salesforce service outage</a> impacted authentication token refresh operations, causing intermittent connectivity and authentication errors for some Salesforce sources.
While Salesforce has restored service, affected sources may require reauthorization to fully restore connectivity.
For questions or assistance, please contact Support or your Coveo representative.
identified
We are observing intermittent issue affecting update operations of Salesforce sources in all regions.
Their team is actively working to restore service; you can follow updates on their status <a href="https://status.salesforce.com/incidents/20004433/">page</a> .
If you need immediate assistance and cannot submit a ticket, please contact our support <a href="https://docs.coveo.com/en/1489/coveo-services/case-management-process#support-hours-for-severity-1-cases">hotline</a>.
The issue seems fixed and we are actively monitoring the support portal. Thank you for your patience.
identified
Due to an ongoing issue with one of our service provider, we are observing intermittent issue preventing some customers of using the support portal in all regions.
Their team is actively working to restore service; you can follow updates on their status <a href="https://status.salesforce.com/">page</a> .
If you need immediate assistance and cannot submit a ticket, please contact our support <a href="https://docs.coveo.com/en/1489/coveo-services/case-management-process#support-hours-for-severity-1-cases">hotline</a>.
A fix has been implemented and all Hosted search pages are now operational. We will continue to monitor the situation closely.
investigating
We're currently investigating an issue affecting Search pages using the hosted builder in all regions. These pages are currently unavailable. Our team is investigating and will post regular updates until solved.
Legacy Incident Archive
8 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
[US] Group Invite Issues
Source not attested
Last archived state: resolved
View archived record details
Platform - Administration Console
monitoring
The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
identified
We identified an issue affecting Group Invites in the US region. Customers might be unable to invite a new user to their organization. Our team is already working on mitigating the impact and will post regular updates until solved.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
US - Generative Answering Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue occurring with Generative Answering for some of our US customers has been fixed and we are closely monitoring the service.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
investigating
We're investigating an issue with a service provider affecting Generative Answering in the US region. You may see short-lived spikes in errors when fetching answers from CRGA or Agentic queries. Our team is investigating and will post regular updates until solved.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
July 2026
[All Regions] Commerce Search Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix has been implemented and confirmed to work, eliminating the impact. We are continuing to monitor the service.
identified
We have identified a fix and expect the issue to be mitigated within an hour.
Customers relying on standard fields existing in the additional fields object are affected. This issue can be worked around by relying directly on the standard fields themselves, rather than using them via additional fields
identified
The root cause has been identified and our team is working towards mitigating the issue.
investigating
We're investigating an issue affecting Commerce Search. For a subset of customers, some fields which previously existed may be missing from the additionalFields in Commerce API responses. Our team is investigating and will post regular updates until solved.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
[US] Analytics Reporting and ML Model Issues
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our team has implemented successful mitigations that have reduced the worst of the impact in most cases. However, a subset of customers will continue to see delays in data freshness for data used in the Administration Console. We are continuing to work towards complete mitigation.
identified
We have identified the root cause and our team is still actively working on resolving the issue.
identified
We identified an issue affecting Analytics Reporting and a subset of ML Models in the US region. This is preventing updates to our data shares and platform reporting. Observed data may be delayed. Our team is already working on mitigating the impact and will post regular updates until solved.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
All Regions - Commerce Search Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue affecting Commerce Recommendations and Product Listing Pages has been fixed and we are closely monitoring the service.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
identified
We are seeing a progressive recovery of the issues affecting our infrastructure provider and the errors affecting Commerce Recommendations and Product Listing Pages are also trending down. The incident is still not fully resolved and sporadic errors are still observed at the moment.
identified
We've identified that the impact was specifically scoped to Commerce Recommendations and Product Listing Pages. Regular search queries are unaffected. Our team is continuing to work on mitigating the problem and will post regular updates until solved.
identified
We identified an issue with one of our infrastructure providers affecting search for a subset of commerce customers in all regions. You may see service unreachable messages at times. Our team is already working on mitigating the impact and will post regular updates until solved.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
May 2026
[All Regions] Commerce Service Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed and we are monitoring the results.
identified
We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
[US] Document Log Visibility Issues
Source not attested
Last archived state: resolved
View archived record details
monitoring
Historical data was fully reprocessed, Document Logs are now available as normal. The team is continuing to monitor the service closely.
identified
We've identified the root cause and our team is working towards processing historical data.
identified
We're investigating an issue affecting the visibility of Document Logs in the US region. Some Document Logs may currently be unavailable as a result of an outage from one of our infrastructure providers. Our team is investigating potential mitigation actions and will post regular updates until solved.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
April 2026
[US] ML Model Building Issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we will continue monitoring the results. Thank you for your patience.
identified
We've identified an issue delaying ML model builds in the US region. Existing models refresh may fall behind schedule. Our team is investigating and will post regular updates until solved. ML Serving remains unaffected.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
