Current answer
Coveo Cloud experienced a major incident: [EU] Analytics Reporting Issues. ServiceAlert observed recovery on Oct 22, 2026.
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Incident Lifecycle
Affected Components
Analytics - Analytics Read API
Commerce - Merchandising Hub
Incident Timeline
Monitoring
The issue has been fixed and we are actively monitoring the service.
Some analytics events are still being processed.
Thank you for your patience.
Some analytics events are still being processed.
Thank you for your patience.
Oct 21, 2026 at 9:25 PM UTC
Identified
We are observing an issue affecting Analytics Reporting in the EU region. Analytics reports and dashboards in the Administration Console, including the Merchandising Hub, may fail to load. Analytics events are still being collected normally, and search is not affected.
This is caused by an issue with one of our third-party infrastructure providers. We are actively working with them to restore service and will post regular updates until solved.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
This is caused by an issue with one of our third-party infrastructure providers. We are actively working with them to restore service and will post regular updates until solved.
If you need help or to get in touch with us, please visit our <a href="https://support.coveo.com/">Help Portal</a>
Oct 21, 2026 at 6:55 PM UTC
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