Current answer
Coveo Cloud experienced a minor incident: [All Regions] Support portal Issues. ServiceAlert observed recovery on Sep 16, 2026.
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Incident Lifecycle
Incident Timeline
Monitoring
The issue seems fixed and we are actively monitoring the support portal. Thank you for your patience.
Sep 16, 2026 at 7:47 PM UTC
Identified
Due to an ongoing issue with one of our service provider, we are observing intermittent issue preventing some customers of using the support portal in all regions.
Their team is actively working to restore service; you can follow updates on their status <a href="https://status.salesforce.com/">page</a> .
If you need immediate assistance and cannot submit a ticket, please contact our support <a href="https://docs.coveo.com/en/1489/coveo-services/case-management-process#support-hours-for-severity-1-cases">hotline</a>.
Their team is actively working to restore service; you can follow updates on their status <a href="https://status.salesforce.com/">page</a> .
If you need immediate assistance and cannot submit a ticket, please contact our support <a href="https://docs.coveo.com/en/1489/coveo-services/case-management-process#support-hours-for-severity-1-cases">hotline</a>.
Sep 16, 2026 at 12:33 PM UTC
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