Current answer
Coveo Cloud experienced a major incident: [All Regions] Salesforce sources update Issues. ServiceAlert observed recovery on Sep 21, 2026.
Looking for an update now? Check the current status, or follow Coveo Cloud for future changes.
Incident Lifecycle
Affected Components
Indexing Pipeline - Crawling
Indexing Pipeline - Crawling
Indexing Pipeline - Crawling
Indexing Pipeline - Crawling
Incident Timeline
Monitoring
A <a href="https://status.salesforce.com/incidents/20004433">Salesforce service outage</a> impacted authentication token refresh operations, causing intermittent connectivity and authentication errors for some Salesforce sources.
While Salesforce has restored service, affected sources may require reauthorization to fully restore connectivity.
For questions or assistance, please contact Support or your Coveo representative.
While Salesforce has restored service, affected sources may require reauthorization to fully restore connectivity.
For questions or assistance, please contact Support or your Coveo representative.
Sep 16, 2026 at 7:45 PM UTC
Identified
We are observing intermittent issue affecting update operations of Salesforce sources in all regions.
Their team is actively working to restore service; you can follow updates on their status <a href="https://status.salesforce.com/incidents/20004433/">page</a> .
If you need immediate assistance and cannot submit a ticket, please contact our support <a href="https://docs.coveo.com/en/1489/coveo-services/case-management-process#support-hours-for-severity-1-cases">hotline</a>.
Their team is actively working to restore service; you can follow updates on their status <a href="https://status.salesforce.com/incidents/20004433/">page</a> .
If you need immediate assistance and cannot submit a ticket, please contact our support <a href="https://docs.coveo.com/en/1489/coveo-services/case-management-process#support-hours-for-severity-1-cases">hotline</a>.
Sep 16, 2026 at 1:04 PM UTC
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