[All Regions] Platform login with Salesforce provider issues
View the provider incident record →Current answer
Coveo Cloud experienced a major incident: [All Regions] Platform login with Salesforce provider issues. ServiceAlert observed recovery on Sep 17, 2026.
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Incident Lifecycle
Affected Components
Platform - Administration Console
Platform - Administration Console
Platform - Administration Console
Platform - Administration Console
Incident Timeline
Monitoring
The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
Sep 16, 2026 at 8:30 PM UTC
Identified
We identified intermittent issues with logging in to the Coveo platform when using the Salesforce provider in all regions.
Their team is actively working to restore service; you can follow updates on their status <a href="https://status.salesforce.com/incidents/20004433/">page</a> .
If you need immediate assistance and cannot submit a ticket, please contact our support <a href="https://docs.coveo.com/en/1489/coveo-services/case-management-process#support-hours-for-severity-1-cases">hotline</a>.
Their team is actively working to restore service; you can follow updates on their status <a href="https://status.salesforce.com/incidents/20004433/">page</a> .
If you need immediate assistance and cannot submit a ticket, please contact our support <a href="https://docs.coveo.com/en/1489/coveo-services/case-management-process#support-hours-for-severity-1-cases">hotline</a>.
Sep 16, 2026 at 3:18 PM UTC
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