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52.8%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
50%
28
14
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
US SL3 swim lane is experiencing delays in processing background or queued tasks. During this time, background tasks, including email processing, may take longer than usual to complete. Resolving this issue is our top priority, and we are working to fix it as quickly as possible. Please check back periodically for updates, which will be posted as they become available.
Development Plans – Functional Issues and Errors in Production (All Swimlanes)
Clients may experience functional issues when using Development Plans in Production, including errors or delays when performing certain tasks.
Our Engineering Team is actively working with the appropriate domain team to identify the underlying cause and resolve the issue as quickly as possible. This is being treated as a high priority.
Please check back periodically for additional updates, which will be posted as they become available.
Content Studio Service Disruption in EU and FR EXT Production Swimlanes
The Content Studio feature is currently experiencing issues in the FRA EXT and CDG SL1 environments and may be unavailable during this service disruption.
Our Engineering Team is treating this as a top priority and is actively working to restore the service as soon as possible. Please check back periodically for additional updates, which will be shared as they become available.
Thank you for your patience and understanding.
504 timeout gateway error on Reporting 2.0 (US Swimlanes 1,2 and 5)
A production incident occurred in the US PROD environments, causing intermittent issues with Reporting 2.0 services across multiple swimlanes. The CSX application was impacted, experiencing degraded performance and access challenges to the reports.
Our engineering are actively investigating this issue. We will keep you posted on any significant updates.
Thank you for your patience and understanding!
This issue is still under active investigation by our Engineering Team. We will continue to share significant updates as we make progress.
investigating
The standard queue has been cleared but there remain some Learning Assignments which are still processing slower than expected. This remains under investigation and we will share more as soon as possible
investigating
This swimlane is experiencing some delays in processing background or queued tasks. During this time, background tasks may take longer than normal to complete. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
A fix has been implemented, and the queues are no longer stuck. However, it will take some time to clear the backlog. We are continuing to monitor the queue.
identified
The issue has been identified and engineering is working on restoring the service.
MONITORING: Career Site is not unavailable for FRA SL1
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been deployed, and we are seeing no errors. We will monitor for one hour before placing this in Resolved status.
identified
A production incident occurred in the EU Production environment hosted in Frankfurt (FRA PRD), resulting in the Careersite service becoming completely unavailable.
The issue has been identified, and the Engineering team is actively working on a resolution. Given the high severity of the incident, restoring service remains our top priority, and the team is working diligently to restore functionality as quickly as possible.
Minor Issue - Functionality - Error accessing xAPI Statement Viewer across FRA, UK, and US Swimlanes
Response TimeResponse TimeResponse TimeResponse TimeResponse TimeResponse TimeResponse TimeResponse Time
monitoring
A fix has been deployed and we are seeing no errors. We will monitor for 1 hour before placing this in a Resolved status.
identified
We are still working on a fix and will confirm once it has been successfully deployed. This remains a top priority for our teams and we will continue sharing updates as they become available or at least every 2 hours.
identified
Cornerstone Engineering has identified the issue and is currently working on a fix. We will update once the issue is Resolved.
investigating
We are continuing to investigate this issue and will share an update at least every 2 hours or until we have more.
investigating
This swimlane is experiencing some functional issues accessing the xAPI Statement viewer and may have issues with xAPI statement processing. Clients with portals in this swimlane may experience delays or issues executing some tasks. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Major Issue: Career Site is not unavailable for FRA SL1
We are continuing to monitor for any further issues.
monitoring
Career Site is now accessible. We'll keep monitoring the portals.
identified
A production incident occurred in the EU Production environment hosted in Frankfurt (FRA PRD), resulting in the Careersite service becoming completely unavailable.
This incident has been classified as a high-severity issue. Resolving this problem is our top priority, and we are working diligently to restore service as quickly as possible.
Legacy Incident Archive
32 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Latency on US SL5
majorSource not attested
Last archived state: resolved
View archived record details
Response Time
investigating
The US SL5 swim lane is experiencing some latency issues. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Edge Import issues in UK swimlane
majorSource not attested
Last archived state: resolved
View archived record details
Response TimeResponse TimeResponse TimeResponse Time
investigating
The UK Swimlane is experiencing issues while accessing the Edge Imports and Feeds. Clients may experience delays or issues while accessing the Edge imports. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
vILT Integrations Error in UK PRD & PIL
majorSource not attested
Last archived state: resolved
View archived record details
Response TimeResponse TimeResponse TimeResponse Time
identified
Error when creating vILT session (Microsoft Teams VILT Integration): "Error while creating Schedule: Exception of type 'System.ArgumentException' was thrown."
Cause has been found and we are working on the fix.
Major Issue - Career Site is not accessible for FRA SL1 swimlane
majorSource not attested
Last archived state: resolved
View archived record details
Response Time
investigating
FRA SL1 swim lane is experiencing issues with the Career Site. Clients may experience delays or issues accessing the Career Site. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Unable to login to the portal via Multi Factor Authentication (MFA)
criticalSource not attested
Last archived state: resolved
View archived record details
UptimeUptimeUptimeUptime
monitoring
Our Engineering Team has confirmed that the issue has been fixed following the restoration of the MFA service. We will continue to monitor the service for a period of time to ensure stability and reliability.
investigating
User accounts configured with Local Authentication and Multi-Factor Authentication (MFA) are currently unable to log in to the Production portal.
After users enter valid credentials and submit the login request, a blank error modal is displayed and the MFA challenge is not initiated. The issue occurs across multiple browsers, including InPrivate/Incognito sessions.
That said, end users with the ability to login via SSO, can login successfully.
Our Engineering Team is actively looking into ...
Issue with Core User Management functionality in US SL4 accounts
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
UPDATE: The issue seems to be impacting the Core User Management functionality (Example: unable to view or edit user records, View Universal profile, API services related to User record management)
Our Engineering Team has confirmed the issue to be resolved. We will continue to closely monitor the situation to check its reliability.
investigating
Admins are currently unable to edit user records in the Production environment. When attempting to open a user record for editing through Admin > Tools > Core Functions > Users, the request fails and an error message is displayed ("An error occurred while processing your request").
The issue has been observed across multiple US SL4 (AWS) portals.
Our Engineering Team is actively looking into this concern. We will keep you posted on any significant updates.
RESURFACED: Career site not accessible for EU Swimlanes
Source not attested
Last archived state: resolved
View archived record details
monitoring
The Career Sites should now be accessible. Our Engineering team investigated promptly and has implemented the necessary corrective measures.
We will continue to closely monitor the environment to ensure the issue remains resolved and the career sites remains stable.
investigating
Swimlanes in EU are experiencing issues with the Career Site. Some Clients may experience delays or issues accessing the Career Site. The issue reported earlier today(https://status.csod.com/incidents/m5ppwktbx4rt) has resurfaced.
This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Major Issue - Service specific
majorSource not attested
Last archived state: resolved
View archived record details
investigating
FRA SL1 swim lane is experiencing issues with the Career Site. Clients may experience delays or issues accessing the Career Site. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
July 2026
Minor Issue - Edge Import is not loading - US SL4
minorSource not attested
Last archived state: resolved
View archived record details
investigating
This swimlane is experiencing functional issues accessing Edge Import. Clients with portals in this swimlane are unable to access or use the import. This is our top priority, and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Service Disruption
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix has been successfully deployed to all the environments (Production and lower environments).
We will continue to closely monitor the environments to ensure the solution remains stable and no further issues are observed.
monitoring
The fix has been successfully deployed to all Production instances across all regions.
We are currently working on deploying the fix to the lower environments. In the meantime, we will continue to closely monitor the Production environments to ensure the solution remains stable and no further issues are observed.
investigating
Some customers in UK, France and Japan swimlanes are experiencing issues while logging into the system. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
