504 timeout gateway error on Reporting 2.0 (US Swimlanes 1,2 and 5)
View the provider incident record →Current answer
Cornerstone OnDemand experienced a major incident: 504 timeout gateway error on Reporting 2.0 (US Swimlanes 1,2 and 5). ServiceAlert observed recovery on Sep 22, 2026.
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Incident Lifecycle
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Incident Timeline
Investigating
A production incident occurred in the US PROD environments, causing intermittent issues with Reporting 2.0 services across multiple swimlanes. The CSX application was impacted, experiencing degraded performance and access challenges to the reports.
Our engineering are actively investigating this issue. We will keep you posted on any significant updates.
Thank you for your patience and understanding!
Our engineering are actively investigating this issue. We will keep you posted on any significant updates.
Thank you for your patience and understanding!
Sep 22, 2026 at 12:20 PM UTC
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