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52.8%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
50%
28
14
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Response TimeResponse TimeResponse TimeResponse TimeResponse Time
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The swimlane is experiencing some latency issues. Clients with portals across US Swimlanes may experience delays or issues accessing certain pages in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
We have received confirmation from the CSOD Engineering team that the issue has been fixed and the service has been fully restored.
Our Engineering team is currently monitoring the fix to ensure its reliability and stability. We will provide further updates if there are any additional developments.
investigating
Clients on US SL5 may encounter errors or issues when attempting to log in to Production. Our Engineering team has identified the root cause on the backend and is actively working on a fix as the highest priority. We will continue to provide regular updates as they become available.
August 2026
Major Issue: Career Site is not unavailable for FRA SL1
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
A production incident occurred in the EU Production environment hosted in Frankfurt (FRA PRD), resulting in the Careersite service becoming completely unavailable.
This incident has been classified as a high-severity issue. Resolving this problem is our top priority, and we are working diligently to restore service as quickly as possible.
Please check back periodically for additional updates, which will be posted as they become available.
Legacy Incident Archive
32 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Latency on US SL5
majorSource not attested
Last archived state: resolved
View archived record details
Response Time
investigating
The US SL5 swim lane is experiencing some latency issues. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Edge Import issues in UK swimlane
majorSource not attested
Last archived state: resolved
View archived record details
Response TimeResponse TimeResponse TimeResponse Time
investigating
The UK Swimlane is experiencing issues while accessing the Edge Imports and Feeds. Clients may experience delays or issues while accessing the Edge imports. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
vILT Integrations Error in UK PRD & PIL
majorSource not attested
Last archived state: resolved
View archived record details
Response TimeResponse TimeResponse TimeResponse Time
identified
Error when creating vILT session (Microsoft Teams VILT Integration): "Error while creating Schedule: Exception of type 'System.ArgumentException' was thrown."
Cause has been found and we are working on the fix.
Major Issue - Career Site is not accessible for FRA SL1 swimlane
majorSource not attested
Last archived state: resolved
View archived record details
Response Time
investigating
FRA SL1 swim lane is experiencing issues with the Career Site. Clients may experience delays or issues accessing the Career Site. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Unable to login to the portal via Multi Factor Authentication (MFA)
criticalSource not attested
Last archived state: resolved
View archived record details
UptimeUptimeUptimeUptime
monitoring
Our Engineering Team has confirmed that the issue has been fixed following the restoration of the MFA service. We will continue to monitor the service for a period of time to ensure stability and reliability.
investigating
User accounts configured with Local Authentication and Multi-Factor Authentication (MFA) are currently unable to log in to the Production portal.
After users enter valid credentials and submit the login request, a blank error modal is displayed and the MFA challenge is not initiated. The issue occurs across multiple browsers, including InPrivate/Incognito sessions.
That said, end users with the ability to login via SSO, can login successfully.
Our Engineering Team is actively looking into ...
Issue with Core User Management functionality in US SL4 accounts
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
UPDATE: The issue seems to be impacting the Core User Management functionality (Example: unable to view or edit user records, View Universal profile, API services related to User record management)
Our Engineering Team has confirmed the issue to be resolved. We will continue to closely monitor the situation to check its reliability.
investigating
Admins are currently unable to edit user records in the Production environment. When attempting to open a user record for editing through Admin > Tools > Core Functions > Users, the request fails and an error message is displayed ("An error occurred while processing your request").
The issue has been observed across multiple US SL4 (AWS) portals.
Our Engineering Team is actively looking into this concern. We will keep you posted on any significant updates.
RESURFACED: Career site not accessible for EU Swimlanes
Source not attested
Last archived state: resolved
View archived record details
monitoring
The Career Sites should now be accessible. Our Engineering team investigated promptly and has implemented the necessary corrective measures.
We will continue to closely monitor the environment to ensure the issue remains resolved and the career sites remains stable.
investigating
Swimlanes in EU are experiencing issues with the Career Site. Some Clients may experience delays or issues accessing the Career Site. The issue reported earlier today(https://status.csod.com/incidents/m5ppwktbx4rt) has resurfaced.
This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Major Issue - Service specific
majorSource not attested
Last archived state: resolved
View archived record details
investigating
FRA SL1 swim lane is experiencing issues with the Career Site. Clients may experience delays or issues accessing the Career Site. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
July 2026
Minor Issue - Edge Import is not loading - US SL4
minorSource not attested
Last archived state: resolved
View archived record details
investigating
This swimlane is experiencing functional issues accessing Edge Import. Clients with portals in this swimlane are unable to access or use the import. This is our top priority, and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Service Disruption
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix has been successfully deployed to all the environments (Production and lower environments).
We will continue to closely monitor the environments to ensure the solution remains stable and no further issues are observed.
monitoring
The fix has been successfully deployed to all Production instances across all regions.
We are currently working on deploying the fix to the lower environments. In the meantime, we will continue to closely monitor the Production environments to ensure the solution remains stable and no further issues are observed.
investigating
Some customers in UK, France and Japan swimlanes are experiencing issues while logging into the system. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
