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52.8%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
50%
28
14
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Minor Issue - DLW Feeds not processing US SL1 and USL5
A fix has been implemented and we have validated it's been successful. We will update this issue to Resolved after a period of monitoring.
identified
Engineering has identified a cause and we are currently validating a fix. We will continue sharing updates as they become available.
investigating
Data Load Wizard feeds are experiencing issues processing on US SL1 and US SL5 Swimlanes. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Major Issue - System availability issues on EU (FRA) Production
A fix for this issue was implemented, and the issue has been mitigated.
We are monitoring the swimlane performance before concluding this incident as resolved.
investigating
The swimlane is experiencing some latency issues. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
The issue has been resolved. We are monitoring to ensure all services are back to normal.
investigating
The swimlane is experiencing some latency issues. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application. This is our top priority, and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Minor Issue - DLW Feeds not processing US SL1 and USL5
Data Load Wizard feeds are experiencing issues processing on US SL1 and US SL5 Swimlanes. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
EU (FRA) SL1 and FR (CDG) - Career Site not working
A fix has been implemented and we are monitoring the results.
identified
Cornerstone engineers have found the cause for this issue and are currently working on a fix
investigating
Portals on FR (CDG) and EU (FRA) SL1 may experience issues accessing Career Sites.
This is our top priority and we are working to resolve the problem as soon as possible.
Please check back periodically for additional updates, which will be posted as they become available.
Reporting 2.0 – FRA (EU) SL1 - Unable to Create or Edit Reports Due to Unresponsive Report Builder
Users may experience an issue with Reporting 2.0 in the Production environment, where the report builder fails to load the available data fields, preventing users from creating new reports or modifying existing ones.
When users attempt to create a new report or edit an existing report, the report builder interface loads but does not display the available fields required to configure the report. As a result, users are unable to add or modify table columns, apply filters, or complete report configuration.
This issue was mitigated, and SL performance is back to normal.
We will continue to monitor before concluding that this incident is resolved.
identified
This issue is mitigated for CDG SL4. We continue to work on a fix for CDG SL1.
investigating
The swimlane is experiencing some latency issues. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Engineering has implemented an additional solution. Reporting functionality has returned to normal operations following the change. We will keep the status of this issue in Monitoring for a couple of hours to ensure there isn't a reoccurrence.
investigating
It appears the issue has resurfaced, and CSOD technical teams are working to resolve it with top priority. More information will be shared as it becomes available.
monitoring
We have implemented a fix, and the latency has been resolved. We are closely monitoring the environment to ensure performance remains stable and the issue does not recur.
investigating
The UK SL2 swim lane is experiencing latency issues around Reporting 2.0. Clients with portals in this swim lane may experience delays or issues accessing Analytics reports in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
We have implemented a fix, and the latency has been resolved. We are closely monitoring the environment to ensure performance remains stable and the issue does not recur.
investigating
We are continuing to actively investigate the latency issue and are treating this as a top priority. Our teams remain engaged and are working to identify the cause and restore normal performance as quickly as possible. We will continue to provide regular updates as our investigation progresses.
investigating
Clients with portals hosted in this swimlane may experience slower response times when accessing certain areas of the application. We are currently investigating the issue.
The latency issue with the EU (FRA) swimlane has been resolved. The Learner Home and other pages within the application should now be accessible. We are currently monitoring the environments to ensure continued stability.
investigating
We are continuing to investigate this issue. Thank you for your continued patience.
investigating
The EU (FRA) swimlane is currently experiencing latency issues affecting Learner Home. Clients with portals hosted in this swimlane may experience delays when accessing Learner Home and certain pages within the application.
This issue is our top priority, and our Engineering teams are actively working to identify the root cause and restore normal performance as soon as possible.
We will continue to monitor the situation and provide additional updates as they become available. Please check back periodically for the latest information.
Legacy Incident Archive
32 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Minor Issue - Functionality - 504 errors when accessing Edge Import - US SL4
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
This swimlane is experiencing some functional issues accessing Edge Import. Clients with portals in this swimlane may experience delays or issues executing some tasks. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
RESURFACED: Intermittent Timeouts Observed on US Production Environment
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are planning Emergency Maintenance today at 9:00 PM PT to address this issue. During the maintenance window, the system may be unavailable for up to one hour. Intermittent timeouts may continue until the maintenance is completed. The maintenance is being scheduled outside of peak business hours to reduce overall customer impact. We will continue to provide additional updates as more information becomes available.
investigating
CSOD Engineering teams have detected spikes in intermittent timeouts on the backend, indicating that the issue reported yesterday (01 June 2026) has resurfaced. As a result, some customers on the US swimlanes (SL1, SL2, SL3, and SL5) may witness intermittent timeouts while accessing or navigating the application.
Our Engineering teams are actively investigating the issue and working to restore stability. We will provide another update as soon as additional information becomes available.
Minor Issue - Functionality - 504 errors when accessing Edge Import - US SL4
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Cornerstone Engineers have identified the issue and applied a fix. We've validated that the issue is no longer replicable. We will monitor for at least 1 hour before marking resolved.
investigating
This swimlane is experiencing some functional issues accessing Edge Import. Clients with portals in this swimlane may experience delays or issues executing some tasks. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
May 2026
Service Disruption: US SL4 – Login & 404 Error Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
US SL4 is currently experiencing a service disruption. Some users are unable to log in or are encountering 404 errors when accessing the application. This issue is our highest priority, and our team is actively working to resolve it as quickly as possible. We will provide further updates as soon they become available. Please check back periodically for the latest information.
Users Unable to Access Career Site (US Swimlanes)
Source not attested
Last archived state: resolved
View archived record details
monitoring
Our Engineering team has deployed a fix to address this concern. We will continue to closely monitor the situation to ensure stability.
Further updates will be shared through the Known Issue article and Status page. Thank you for your understanding and patience.
identified
Cornerstone career site is currently unavailable. Users attempting to access the career page are unable to load the site and are encountering an error message stating: “An error occurred while processing your request.”
Our engineering team has identified the issue and is actively working to restore full service. We will keep you posted on significant updates to this concern.
Users Unable to Access Career Site (US Swimlanes)
Source not attested
Last archived state: resolved
View archived record details
monitoring
Our Engineering team has deployed a fix to address this concern. We will continue to closely monitor the situation to ensure stability.
Further updates will be shared through the Known Issue article and Statuspage. Thank you for your understanding and patience.
identified
Cornerstone career site is currently unavailable. Users attempting to access the career page are unable to load the site and are encountering an error message stating: “An error occurred while processing your request.”
Our engineering team has identified the issue and is actively working to restore full service. We will keep you posted on significant updates to this concern.
April 2026
Resurfaced: Unable to access reports in Reporting 2.0 (US Swimlanes Production Environment)
Source not attested
Last archived state: resolved
View archived record details
investigating
The Reporting 2.0 issue impacting the US swimlanes has recurred today. Clients within these swimlanes may experience functional disruptions, including difficulties accessing reports and delays while performing certain actions within the portal.
As a reminder, this issue was initially reported on 13 April 2026 and is being tracked under the following incident: https://status.csod.com/incidents/m2s13ms05fdp. The Engineering Team has confirmed that the same issue has resurfaced and is actively ...
Resurfaced: Unable to access reports in Reporting 2.0 (US Swimlanes Production Environment)
Source not attested
Last archived state: resolved
View archived record details
monitoring
No issues were observed with Reporting 2.0 today. We will continue to closely monitor the system throughout the week to ensure ongoing stability.
Any further updates will be communicated via the Known Issue article and Statuspage. We appreciate your patience and understanding.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue. We will keep you posted on any significant updates. We apologize for the inconvenience caused.
investigating
Engineering Team has confirmed the recurrence of the issue today as well. We will keep you posted on any significant updates regarding this concern. Sincerely apologize for the inconvenience caused.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our Engineering team has proactively identified that the issue has resurfaced through backend monitoring systems and is currently investigating it with priority.
Further updates will be shared through the Known Issue article and Statuspage. Thank you for your patience and understanding.
monitoring
Our Engineering teams have identified the issue and implemented a fix to resolve it. We will continue to closely monitor the system to ensure stability.
Any further updates will be communicated via the Known Issue article and Statuspage. We appreciate your understanding and patience.
investigating
US swimlanes are currently experiencing functional issues, including difficulties accessing reports. Clients with portals in this swimlane may encounter delays or disruptions while performing certain tasks. This issue was first reported yesterday (https://status.csod.com/incidents/m2s13ms05fdp) and has resurfaced, with reports not functioning as intended.
This remains our top priority, and our teams are actively working toward a resolution. We appreciate your patience and recommend checking ...
Unable to access reports in Reporting 2.0 (US Swimlanes Production Environment)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our Engineering teams have identified the issue and deployed a fix to address it. We will continue to closely monitor the situation to ensure stability.
Further updates will be shared through the Known Issue article and Statuspage. Thank you for your understanding and patience.
investigating
US swimlanes are currently experiencing functional issues, including difficulties accessing reports. Clients with portals in this swimlane may encounter delays or disruptions while performing certain tasks.
This issue is our top priority, and our teams are actively working toward a resolution. We appreciate your patience and recommend checking back periodically for updates as they become available.
March 2026
Intermittent Errors on Manage Candidates Page - US Swimlanes
Source not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering teams have implemented a fix and we have recovered. We will monitor for at least an hour before marking this incident resolved.
investigating
Some customers on US swimlanes (US SL1, US SL2, US SL3, US SL5) may be experiencing intermittent errors on the Manage Candidates page. Our team is actively investigating this as a top priority and will provide updates as more information becomes available.
