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87.3%of 55 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.1%
29
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The issue with our upstream provider has been resolved and the Insights API and Dashboard are back to normal operation. We are monitoring the situation.
investigating
Our upstream data provider is experiencing degrading performance, making most of our Optimization insights unavailable
investigating
We are investigating an issue where the Contentful Insights Dashboard is failing to load for customers.
[INCIDENT] https://www.contentful.com/developers/docs/ is not working
Our monitoring systems have detected an outage of Contentful Docs (https://www.contentful.com/developers/docs/) we're investigating the nature and the cause of the outage and we'll update this incident as we have more details
Issues with advanced caching on Content Delivery API
The fix we implemented has resolved the issue for the remaining customers. We continue to monitor the situation.
identified
The issue has been resolved for most customers. We continue to work on a resolution for everyone.
identified
We are investigating issues with advanced caching (specifically Stale While Revalidate (SWR)). We have identified the issue and are working towards a resolution.
The issue has been resolved. We are monitoring the situation.
identified
Some customers are seeing CORS preflight failures when requesting cross-space references on CDA through webbrowsers. We've identified the cause and are working on resolution.
Cross-space content missing from CDA responses for some customers
We've identified the issue and are working to resolve the daily audit logs for today, we've also confirmed that EU is unaffected.
investigating
Our monitoring systems have detected an outage of daily audit logs we're investigating the nature and the cause of the outage and we'll update this incident as we have more details. There is minor side effects on real time audit logs in terms of actor details (email, username) missing but the log's themselves are intact, including userId and they remain operational.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Issues with Space Add-ons
minorSource not attested
Last archived state: resolved
View archived record details
identified
Some customers in the US data residency region are still experiencing issues with add-ons not being applied correctly to their spaces. We are working on a resolution.
identified
Some customers are experiencing issues with add-ons not being applied correctly to their spaces. We are working on a fix.
Experience API experiencing issues on upsert operations
minorSource not attested
Last archived state: resolved
View archived record details
Experience API
monitoring
We have mitigated the issue and are seeing improvements on the error rates. We will continue monitoring the situation.
identified
We have identified the issue and are working with our upstream provider to provide a fix.
investigating
We are investigating an issue where customers are experiencing errors with upsert operations on the Personalization Experience API.
Errors on Content Management API
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Error rates and latency on Content Management API in the EU data residency have improved. We continue to monitor the situation.
investigating
Some customers in the EU data residency region are experiencing latency and errors on Content Management API. We are investigating.
Increased latency and error rates for Snapshots
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've addressed the issue and are monitoring the situation.
identified
Snapshot creation remains impacted. We continue to work on resolving the issue.
identified
Some customers are experiencing increased latency and errors when working with Snapshots. We are working on a resolution.
July 2026
Errors on requests to Contentful from Frankfurt (FRA) region
minorSource not attested
Last archived state: resolved
View archived record details
identified
Error rates have dropped back down again to normal levels. We are continuing to monitor the situation.
identified
We are seeing elevated errors and latency for some customer requests which are routing through the Frankfurt (FRA) region for Content Management, Preview and the Contentful WebApp. We are working with our upstream CDN provider to mitigate the issue. Customers affected by this can temporarily workaround the issue by using a VPN when connecting to Contentful (which routes traffic to a different Point of Presence (POP) other than the affected FRA one).
Errors on Contentful Content Management and Preview APIs.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Routing traffic away from the affected POP (FRA) has been effective in mitigating this issue. We are continuing to monitor the situation.
identified
Traffic has been routed away from the affected POP (FRA) and error rates have dropped as a result.
investigating
We are continuing to work with our upstream CDN provider on mitigating this issue with traffic routing through the Frankfurt region. Some customers have been able workaround the issue by using a VPN when connecting to Contentful (which routes traffic to a different Point of Presence (POP) other than the affected FRA one).
investigating
We are continuing to work with one of our upstream CDN providers on resolving this issue.
investigating
We are continuing to investigate this issue. Note: This is mostly affecting customer requests routed through the Frankfurt region.
investigating
We are investigating an issues where some customers are seeing increased errors and latency when trying to access Contentful Management and Preview APIs (CMA and CPA) - this issue also affects the Contentful WebApp.
June 2026
Latency and errors using Content Model Templates
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have applied a fix for the issues with Content Model Templates and are monitoring the results.
investigating
Customers are experiencing increased latency and errors working with Content Model Templates . We are investigating.
Issues signing in to Contentful using GitHub
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue where some customers may be unable to sign in to Contentful using GitHub - all other login methods are operational.
Connection issues with the Management and Preview APIs
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Error rates have returned to normal. We continue to monitor the situation.
identified
The issue has been mitigated in one of our edge network PoPs, although a small number of customers continue to see errors. We are continuing to engage our third-party provider to resolve the issue completely.
identified
We have identified the issue and are working to resolve it. The impact remains limited to specific points of presence in our CDN so the majority of customers should see no impact at all.
investigating
Some customers are receiving 500 error responses when accessing the Content Preview and Management APIs. The Management API also powers our Web App and therefore the Web App is also operating in degraded mode. We are investigating the issue
investigating
Some customers are receiving 500 error responses when accessing the Content Preview API. The Management API also powers our Web App and therefore the Web App is also operating in degraded mode. We are investigating the issue.
Cloudinary asset picker not working
Source not attested
Last archived state: resolved
View archived record details
investigating
We have noticed an issue where the asset picker in the Cloudinary Marketplace app is not working. We are investigating and will post an update when we know more.
