A fix has been implemented and we are monitoring the results.
investigating
Please be informed that USD deposits via Payoneer are currently impacted due to an ongoing incident from Payoneer.
We are actively monitoring the situation and will resume processing Payoneer deposits as soon as the service is restored on their end.
We apologize for any inconvenience this may cause. We will provide an update here as soon as we have more information.
------------------------------------
Por favor, tenga en cuenta que los depósitos en USD a través de Payoneer se encuentran actualmente afectados debido a un incidente en curso por parte de Payoneer.
Estamos monitoreando activamente la situación y reanudaremos el procesamiento de los depósitos de Payoneer tan pronto como el servicio se restablezca por su parte.
Lamentamos cualquier inconveniente que esto pueda causar. Proporcionaremos una actualización aquí tan pronto como tengamos más información.
We have resolved the incident affecting MXN withdrawals. Following coordination with Banxico and our payment processing partner, transfer confirmations have been restored to normal processing times. All pending withdrawals have been successfully processed. Withdrawals are now fully enabled and operating normally. Thank you for your patience during this incident.
---
Hemos resuelto el incidente que afectaba los retiros en MXN. Después de la coordinación con Banxico y nuestro socio de procesamiento de pagos, las confirmaciones de transferencia se han restaurado a los tiempos de procesamiento normales. Todos los retiros pendientes han sido procesados exitosamente. Los retiros ahora están completamente habilitados y funcionando normalmente. Agradecemos su paciencia durante este incidente.
identified
We will disable withdrawals until the incident on Banxico is fixed.
---
Deshabilitaremos los retiros hasta que se resuelva el incidente en Banxico.
investigating
We continue to experience significant delays with MXN withdrawals via SPEI. Withdrawals are still processing, but affected transfers are taking longer than usual to complete. Banxico is investigating delays in transfer confirmations, with similar delays reported by other financial institutions. We are coordinating with Banxico and our payment processing partner while monitoring pending withdrawals. We do not yet have an estimated time for normal processing to resume.
---
Continuamos experimentando retrasos significativos con retiros en MXN a través de SPEI. Los retiros aún se están procesando, pero las transferencias afectadas están tomando más tiempo de lo habitual en completarse. Banxico está investigando los retrasos en las confirmaciones de transferencia, con retrasos similares reportados por otras instituciones financieras. Estamos coordinando con Banxico y nuestro socio de procesamiento de pagos mientras monitoreamos los retiros pendientes. Aún no tenemos un tiempo estimado para que se reanude el procesamiento normal.
investigating
We are experiencing delays with some MXN withdrawals. Affected withdrawals may take longer than usual to complete, but funds are safe. Our team is actively investigating and working to restore normal processing times. We will update this page as the situation evolves.
----
Estamos experimentando retrasos con algunos retiros en MXN. Los retiros afectados pueden tomar más tiempo de lo habitual en completarse, pero los fondos están seguros. Nuestro equipo está investigando activamente y trabajando para restaurar los tiempos de procesamiento normales. Actualizaremos esta página a medida que la situación evolucione.
Impact was caused due a OnGoing maintenance from DICE in the central bank in colombia Bre-B payouts were experiencing degradation.
The Maintence is now finished and transactions are flowing success fully again.
We will continue monitoring the transaction flow . We apologize for the inconvenience and thank you for your patience.
identified
One of our service providers is experiencing system issues affecting COP payout transactions. Our engineering team is following up to restore the service as soon as possible.
Requests to our payout preview API (payments/v1/preview_payout) with BREB are facing instability.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience
We are currently experiencing issues affecting BTC withdrawals through the Lightning Network. Due to this, Lightning withdrawals are temporarily unavailable.
Your funds remain secure.
We apologize for the inconvenience.
---------------------------------------
Actualmente estamos experimentando problemas que afectan a los retiros de BTC a través de la red Lightning. Debido a esto, los retiros por Lightning no están disponibles temporalmente.
Tus fondos permanecen seguros.
Ofrecemos disculpas por los inconvenientes.
---------------------------------------
No momento, estamos enfrentando problemas que afetam os saques de BTC pela Lightning Network. Por isso, os saques via Lightning estão temporariamente indisponíveis.
Seus fundos permanecem seguros.
Pedimos desculpas pelo inconveniente.
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing issues affecting BTC, BCH, and LTC withdrawals. Due to this, withdrawals for these assets are temporarily unavailable.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
------------------------------------------
Actualmente estamos experimentando problemas que afectan a los retiros de BTC, BCH y LTC. Debido a esto, los retiros de estos activos no están disponibles temporalmente.
Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información.
Ofrecemos disculpas por los inconvenientes y agradecemos tu paciencia.
ATOM | Cosmos Deposits & Withdrawals Temporarily Unavailable
A fix has been implemented and we are monitoring the results.
investigating
Our third-party provider for the Cosmos network is currently undergoing scheduled maintenance. As a result, ATOM deposits and withdrawals are temporarily unavailable.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
--------------------------------------------
Nuestro proveedor externo para la red de Cosmos se encuentra actualmente en un mantenimiento programado. Como resultado, los depósitos y retiros de ATOM no están disponibles temporalmente.
Tus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información.
Ofrecemos disculpas por los inconvenientes y agradecemos tu paciencia.
We are aware of a security incident affecting the WMTX token, which has caused significant price volatility. As a precaution, we have paused WMTX trading — only sell conversions are currently available. No other assets or account functions are affected.
Our engineering team is following up to restore the service as soon as possible.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
---
Estamos al tanto de un incidente de seguridad que afecta al token WMTX, el cual ha causado una volatilidad significativa en su precio. Como medida de precaución, hemos pausado el trading de WMTX — solo las conversiones de venta están disponibles por el momento. Ningún otro activo ni función de cuenta se ve afectado.
Nuestro equipo de ingeniería está dando seguimiento para restablecer el servicio lo antes posible.
Sus fondos permanecen seguros. Actualizaremos esta página tan pronto como tengamos más información.
Nos disculpamos por los inconvenientes y agradecemos su paciencia.
We are currently investigating an issue on our third-party provider that is affecting our Stocks services while placing Buy Orders. To ensure a consistent experience, we have temporarily disabled new stock transactions.
Our team is working to restore full functionality.
We apologize for the inconvenience and will provide further updates as soon as they are available.
-----------------------------------
Actualmente estamos investigando un problema con nuestro proveedor externo que está afectando nuestros servicios de Acciones al realizar órdenes de compra. Para garantizar una experiencia consistente, hemos deshabilitado temporalmente las nuevas transacciones con acciones.
Nuestro equipo está trabajando para restablecer la funcionalidad completa.
Ofrecemos disculpas por los inconvenientes y proporcionaremos más actualizaciones tan pronto como estén disponibles.
Cosmos Network Issues | ATOM Deposits & Withdrawals
A fix has been implemented and we are monitoring the results.
investigating
The Cosmos network is currently experiencing an outage and block production has stalled. Due to this external network issue, ATOM deposits and withdrawals are temporarily unavailable.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
------------------------------------------
La red de Cosmos está experimentando una interrupción en este momento y la producción de bloques se ha dete...
A fix has been implemented and we are monitoring the results.
investigating
One of our service providers is experiencing system issues affecting PSE transactions. Our engineering team is following up to restore the service as soon as possible.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
-----------------------------------------------
Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en PSE...
Legacy Incident Archive
32 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
MXN withdrawals temporarily disabled
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue and will keep you posted.
We apologize for any inconvenience this may cause.
investigating
We are currently experiencing issues on MXN withdrawals. Due to this, MXN withdrawals are temporarily disabled.
Our engineering team is working to identify the root cause and restore normal processing as quickly as possible.
We apologize for any inconvenience this may cause.
---------------------------------------------------
Actualmente estamos experimentando problemas con los retiros en MXN. Debido a esto, los retiros en MXN están desactivados temporalmente. Nuestro equipo de ingenier�...
Issues with Crypto withdrawals
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our provider has implemented a fix and we are no longer seeing any errors in our systems. Service has been fully restored, and withdrawals should now be processing normally.
We will continue to monitor the situation to ensure stability. Thank you for your patience.
--------------------
Nuestro proveedor ha implementado una solución y ya no detectamos errores en nuestros sistemas. El servicio se ha restablecido por completo y los retiros deberían procesarse con normalidad.
Continuaremos ...
investigating
We are currently investigating an issue with one of our crypto service providers.
Users may experience delays or failures when withdrawing crypto assets.
We currently expect deposits to remain unaffected, but we are monitoring this closely.
Our team is monitoring the provider's progress and will provide an update as soon as more information is available.
We appreciate your patience and understanding.
--------------------
Actualmente estamos investigando un problema con uno de nuestros p...
Issue with ARS transactions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
ARS transactions are now flowing normally and we are monitoring.
investigating
We are having a degraded performance for ARS transactions . Our team is investigating the issue to get it fixed as soon as possible.
We apologize for the inconvenience and will provide further updates shortly.
If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.
SPEI MXN transactions service degraded
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue causing delays with all MXN transactions (deposits and withdrawals via SPEI). Our engineering team is working to identify the root cause and restore normal processing as quickly as possible.
We apologize for any inconvenience this may cause.
------------------------------------------
Actualmente estamos investigando un problema que está causando retrasos en todas las transacciones de MXN (depósitos y retiros vía SPEI). Nuestro equipo de ingenierí...
Mobile app | Portfolio tab unavailable
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue with the mobile app that is currently causing the portfolio tab to appear as a blank screen for users on app versions older than 4.13. Our engineering team is actively working to resolve this.
We apologize for the inconvenience caused.
----------------------------------------
Hemos identificado un problema en la aplicación móvil que está causando que la pestaña de portafolio aparezca en blanco para los usuarios con versiones anteriores a la 4.13. Nuestro equi...
Service Disruption: Consumer Withdrawals Unavailable
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the issue. As a precautionary measure, we are temporarily disabling MXN, PIX, ARS, and Lightning Network withdrawals.
-------------------------------------
Continuamos investigando el problema. Como medida de precaución, estamos desactivando temporalmente los retiros de MXN, PIX, ARS y Lightning Network.
-------------------------------------
Continuamos investigando o problema. Como medida de precaução, estamos desativando temporariamente os saques de M...
investigating
We are currently investigating an issue affecting the our withdrawal service. Users are experiencing failures when attempting to initiate withdrawals across all currencies and payment methods.
We apologize for the inconvenience and will provide another update as soon as we have more information or a timeline for recovery.
-------------------------------------
Actualmente estamos investigando un problema que afecta a nuestro servicio de retiros. Los usuarios están experimentando fallas al ...
Delays with SPEI MXN transactions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
SPEI transactions are flowing normally and we are monitoring.
investigating
We are currently investigating an issue causing delays with all MXN transactions (deposits and withdrawals via SPEI). Our engineering team is working to identify the root cause and restore normal processing as quickly as possible.
We apologize for any inconvenience this may cause.
Delays with SPEI MXN transactions
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue causing delays with all MXN transactions (deposits and withdrawals via SPEI). Our engineering team is working to identify the root cause and restore normal processing as quickly as possible.
We apologize for any inconvenience this may cause.
------------------------------------------
Actualmente estamos investigando un problema que está causando retrasos en todas las transacciones de MXN (depósitos y retiros vía SPEI). Nuestro equipo de ingenierí...
Degraded performance on USDC deposits via circle
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently experiencing delays with USDC deposits specifically utilizing the USDC Transfer Protocol on the Circle network.
Transactions via this specific method are currently appearing as Pending. Please note that deposits via other networks are unaffected and operating normally.
Our engineering support is in direct contact with the third party provider to resolve this. We are monitoring the situation.
Apologies for the inconvenience.
Wallet conversion service error | April 6th, 2026.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are pleased to inform you that the issue affecting our wallet conversion service has been fully resolved. All systems are now operating normally.
We appreciate your patience while our team worked on the fix. As a reminder, your funds remained secure throughout this process.
If you encounter any further issues or have questions, please reach out to our Customer Support team at https://support.bitso.com/.
------------------------------
Nos complace informarte que el problema que afectaba...
monitoring
A fix has been implemented, and we are monitoring the results.
---------
Hemos implementado una solución; estamos monitoreando los resultados.
---------
Uma correção foi implementada e estamos monitorando os resultados.
investigating
We have identified an issue affecting our wallet conversion service. Our engineering team is currently investigating and working on a fix to restore full functionality as soon as possible.
We apologize for the inconvenience and will provide further updates shortly.
Rest assured, your funds will remain secure at all times.
If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.
------------------------------
Hemos detectado un problema que af...
