BCycle Outage History
Uptime record, past incidents, and downtime history for BCycle.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 33.3% | 15 | 10 |
| July 2026 | 19.4% | 31 | 25 |
| June 2026 | 30% | 30 | 21 |
| May 2026 | 40% | 15 | 9 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Reports of Indego & Metro Bike Share App / Bike Availability Discrepancies
Started: Aug 7, 10:30 PM
investigating
We have received reports that users are experiencing issues where the data shown on the Indego and Metro mobile apps (and ops maps) are showing inaccurate information that results in checkout declines for users.
We've received reports that the BCycle Admin is reporting accurate information, and other non BCycle Admin ops tools are not.
We are investigating the issue.
Aug 7, 10:30 PM
July 2026
Increased Checkout Failures in Indego
Started: Jul 25, 11:16 PM
monitoring
Indego has reported an increase in the number of checkout failures for certain kiosks in their program. We are restarting Service Fabric and monitoring if that resolves the issue. No downtime should be experienced for this restart.
Jul 25, 11:16 PM
LAX Tenant Service Outage
Started: Jul 23, 3:47 PM
investigating
Microsoft Azure status is showing customers are experiencing connectivity issues in the West US region: https://azure.status.microsoft/en-us/status. We are monitoring the impacts to our system and will provide an update when more information is available.
Jul 23, 4:07 PM
investigating
We are investigating an issue with LAX systems not working normally. We are currently seeing Admin users being unable to log in as well as problems with checkouts not succeeding.
Jul 23, 3:47 PM
June 2026
PHL Admin User Grid Profile Crashes
Started: Jun 30, 2:20 PM
monitoring
We have identified a configuration mismatch and applied changes to the system. We are continuing to monitor for any residual problems however, at this time the issue should be resolved and the PHL Admin User grid Profile popup restored to working order.
Jun 30, 4:18 PM
investigating
We are currently investigating an issue with the User grid Profile popup in Admin impacting Philadelphia.
Jun 30, 2:20 PM
Zendesk Login Issues
Started: Jun 24, 3:34 PM
investigating
We’re currently experiencing an issue with Microsoft login access in Zendesk affecting Program Admin users. The Zendesk link in Admin is not working, and we're looking into the issue. In the meantime, if you need assistance from IT or TechOps, please reach out to support@revbts.zendesk.com through email.
Jun 24, 3:34 PM
Issue with Payment Processing
Started: Jun 3, 12:19 AM
monitoring
A new version of the BCycle app, 5.10.3, has been released to handle this issue on iOS and Android. Users encountering currency conversion issues should be advised to update to the latest version of the app. All users with automatic updates should receive this version over the coming days. Users can find the app version in the app stores and on the About BCycle page in the BCycle app.
Jun 4, 3:19 AM
identified
We have identified an issue with payment processing in the mobile app on iOS devices. For users who are checking out on a device with a non-U.S. region selected, transactions will be sent to Stripe for an incorrect U.S. dollar value. We are working on a fix and will continue to update as we prepare to release a new app version and resolve this issue.
Jun 3, 12:19 AM
BCycle Mobile App - Multiple Accounts Across Programs
Started: Jun 1, 9:41 PM
monitoring
The hot fix for this issue has been released. We expect account creation issues with a 'Processing Error' to be resolved for all users. We will monitor the results over the next 24 hours.
Jun 4, 3:18 AM
identified
We are receiving reports that users who are attempting to create a new account with emails used in other programs are receiving errors. We have identified the issue and are working on a fix for this!
In the meantime, a workaround has been identified to help users create their new accounts in a new program. Users can delete their account in the additional program, or use a different email.
When the fix is implemented, users will be able to have accounts across programs using the same ema...
Jun 1, 9:41 PM
May 2026
Unable to re-image kiosk client
Started: May 4, 5:51 PM
identified
The kiosk client imaging process is still being affected by Ubuntu service degradation. As the situation is unpredictable with times where services are up and down, we are unable to confirm a restoration to normal service with kiosk client imaging.
Currently, you can attempt to complete the kiosk client imaging process, but it may fail due to down services. If this is the case, please wait and try again at a later time. We are very sorry for the inconvenience this causes for your operation...
May 5, 10:13 PM
identified
Our kiosk client imaging process is currently being affected by a widespread outage from Ubuntu, due to a cyberattack that began Thursday, April 30th at approximately 12pm CDT. Since that time, our kiosk client imaging process has been unable to complete successfully in a reliable manner.
At this time, we ask for you to please pause kiosk client imaging until further notice. We are continuing to monitor the situation and will update with more information as services are made available once a...
May 4, 5:51 PM