Our team had also identified a configuration change that we have implemented and we are seeing registrations and phone verification working again. We will continue to monitor the system.
investigating
We are currently receiving reports of failed registration attempts within our mobile app. We have identified that Twilio is currently experiencing an outage. They are investigating the issues on their end and we will continue to monitor our systems and update accordingly when we see things begin to recover.
Intermittent authentication failures & Elevated Error Rate in Program Service
DEN - Portal APIPHL - Portal APILAX - Portal APIIdentity ServiceBCycle Mobile App
monitoring
We have applied a fix to our infrastructure and are seeing error rates return to normal levels. We will continue to monitor the situation to ensure the problem is fully resolved.
identified
We have identified an issue causing intermittent failures across Portal API, Program Service, kiosks, and the BCycle Mobile App. Affected requests fail sporadically, most requests succeed, and retrying a failed request is likely to resolve the problem. We are working towards a solution and will update this status page with our findings and any fixes we apply.
investigating
We are currently investigating an issue causing elevated error rates within Program Service.
DEN - BCycle AdminPHL - BCycle AdminLAX - BCycle AdminIdentity Service
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Investigation is ongoing, we will continue to update as we learn more.
investigating
We are currently investigating an issue with problems logging into admin and will continue to update here as we learn more.
Legacy Incident Archive
9 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
We have implemented a fix for email sending issues and are monitoring to ensure stability of our services. We will update in one hour (at 6:30 CDT) to confirm stability of email sending.
investigating
We are continuing to investigate this issue. At this time, it appears that this issue is occurring on an intermittent basis, but will cause problem for new users signing up or renewing a pass.
As a result, we recommend program operators to review their email verification settings to determine if email verification should be turned off temporarily while this issue persists.
investigating
We are currently investigating an issue where users are not receiving email verification messages. We apologize for the inconvenience and will continue to update as troubleshooting continues.
Reports of Indego & Metro Bike Share App / Bike Availability Discrepancies
Source not attested
Last archived state: resolved
View archived record details
investigating
We have received reports that users are experiencing issues where the data shown on the Indego and Metro mobile apps (and ops maps) are showing inaccurate information that results in checkout declines for users.
We've received reports that the BCycle Admin is reporting accurate information, and other non BCycle Admin ops tools are not.
We are investigating the issue.
July 2026
Increased Checkout Failures in Indego
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Indego has reported an increase in the number of checkout failures for certain kiosks in their program. We are restarting Service Fabric and monitoring if that resolves the issue. No downtime should be experienced for this restart.
LAX Tenant Service Outage
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Microsoft Azure status is showing customers are experiencing connectivity issues in the West US region: https://azure.status.microsoft/en-us/status. We are monitoring the impacts to our system and will provide an update when more information is available.
investigating
We are investigating an issue with LAX systems not working normally. We are currently seeing Admin users being unable to log in as well as problems with checkouts not succeeding.
June 2026
PHL Admin User Grid Profile Crashes
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified a configuration mismatch and applied changes to the system. We are continuing to monitor for any residual problems however, at this time the issue should be resolved and the PHL Admin User grid Profile popup restored to working order.
investigating
We are currently investigating an issue with the User grid Profile popup in Admin impacting Philadelphia.
Zendesk Login Issues
Source not attested
Last archived state: resolved
View archived record details
investigating
We’re currently experiencing an issue with Microsoft login access in Zendesk affecting Program Admin users. The Zendesk link in Admin is not working, and we're looking into the issue. In the meantime, if you need assistance from IT or TechOps, please reach out to support@revbts.zendesk.com through email.
Issue with Payment Processing
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A new version of the BCycle app, 5.10.3, has been released to handle this issue on iOS and Android. Users encountering currency conversion issues should be advised to update to the latest version of the app. All users with automatic updates should receive this version over the coming days. Users can find the app version in the app stores and on the About BCycle page in the BCycle app.
identified
We have identified an issue with payment processing in the mobile app on iOS devices. For users who are checking out on a device with a non-U.S. region selected, transactions will be sent to Stripe for an incorrect U.S. dollar value. We are working on a fix and will continue to update as we prepare to release a new app version and resolve this issue.
BCycle Mobile App - Multiple Accounts Across Programs
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The hot fix for this issue has been released. We expect account creation issues with a 'Processing Error' to be resolved for all users. We will monitor the results over the next 24 hours.
identified
We are receiving reports that users who are attempting to create a new account with emails used in other programs are receiving errors. We have identified the issue and are working on a fix for this!
In the meantime, a workaround has been identified to help users create their new accounts in a new program. Users can delete their account in the additional program, or use a different email.
When the fix is implemented, users will be able to have accounts across programs using the same ema...
May 2026
Unable to re-image kiosk client
minorSource not attested
Last archived state: resolved
View archived record details
identified
The kiosk client imaging process is still being affected by Ubuntu service degradation. As the situation is unpredictable with times where services are up and down, we are unable to confirm a restoration to normal service with kiosk client imaging.
Currently, you can attempt to complete the kiosk client imaging process, but it may fail due to down services. If this is the case, please wait and try again at a later time. We are very sorry for the inconvenience this causes for your operation...
identified
Our kiosk client imaging process is currently being affected by a widespread outage from Ubuntu, due to a cyberattack that began Thursday, April 30th at approximately 12pm CDT. Since that time, our kiosk client imaging process has been unable to complete successfully in a reliable manner.
At this time, we ask for you to please pause kiosk client imaging until further notice. We are continuing to monitor the situation and will update with more information as services are made available once a...
