Current answer
BCycle experienced a major incident: Reports of Registration Failures in Mobile Apps. ServiceAlert observed recovery on Sep 21, 2026.
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Incident Lifecycle
Affected Components
BCycle Mobile App
Incident Timeline
Monitoring
Our team had also identified a configuration change that we have implemented and we are seeing registrations and phone verification working again. We will continue to monitor the system.
Sep 21, 2026 at 4:47 PM UTC
Investigating
We are currently receiving reports of failed registration attempts within our mobile app. We have identified that Twilio is currently experiencing an outage. They are investigating the issues on their end and we will continue to monitor our systems and update accordingly when we see things begin to recover.
Sep 21, 2026 at 4:17 PM UTC
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