Current answer
BCycle experienced a major incident: Admin System Reports Outage. ServiceAlert observed recovery on Nov 11, 2026.
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Incident Lifecycle
Affected Components
DEN - BCycle Admin
PHL - BCycle Admin
LAX - BCycle Admin
Incident Timeline
Identified
We are currently seeing mixed results with some programs having reports available and some not available. Work is ongoing to "catch up" on our data processing for reports. We will continue to update here with relevant information as we work toward a complete resolution, thank you for your patience.
Nov 9, 2026 at 4:31 PM UTC
Monitoring
Reports are now working, and we are continuing to monitor the data reporting job. We will keep posting status updates here until we confirm that data reporting is fully restored.
Nov 4, 2026 at 5:28 PM UTC
Monitoring
The data job that populates the Admin reports ran overnight and is progressing as expected with our fix in place. Reports will not be functional until the job finishes. We will provide another status update once we confirm the reports are working again.
Nov 3, 2026 at 3:20 PM UTC
Identified
System Reports on the 'Reports' page in Admin are not working (excluding kiosk connection reports). We have identified the problem, deployed a fix, and will monitor the overnight data reporting jobs that populate these reports. We will provide a status update on the morning of Nov. 3.
Nov 2, 2026 at 7:36 PM UTC
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