Intermittent authentication failures & Elevated Error Rate in Program Service
View the provider incident record →Current answer
BCycle experienced a minor incident: Intermittent authentication failures & Elevated Error Rate in Program Service. ServiceAlert observed recovery on Sep 7, 2026.
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Incident Lifecycle
Affected Components
DEN - Portal API
PHL - Portal API
LAX - Portal API
Identity Service
BCycle Mobile App
Incident Timeline
Monitoring
We have applied a fix to our infrastructure and are seeing error rates return to normal levels. We will continue to monitor the situation to ensure the problem is fully resolved.
Sep 7, 2026 at 1:06 PM UTC
Identified
We have identified an issue causing intermittent failures across Portal API, Program Service, kiosks, and the BCycle Mobile App. Affected requests fail sporadically, most requests succeed, and retrying a failed request is likely to resolve the problem. We are working towards a solution and will update this status page with our findings and any fixes we apply.
Sep 7, 2026 at 3:24 AM UTC
Investigating
We are currently investigating an issue causing elevated error rates within Program Service.
Sep 6, 2026 at 9:48 PM UTC
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