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94.3%of 35 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been deployed to address the issue. We're actively monitoring the performance and working with our provider to restore full stability.
identified
We’re continuing to work with our upstream provider, who is currently investigating the issue affecting AI Avatar video generation. We’ll share further updates as we learn more.
identified
We’ve confirmed that the issue is now also impacting shorter videos, which are still generating successfully but may take longer than expected to complete. Our upstream provider is investigating this, and we’re continuing to work with them to identify the cause and restore normal functionality. We’ll share further updates as we learn more.
identified
We’re continuing to work with our upstream provider, who is currently investigating the issue affecting AI Avatar video generation. We’ll share further updates as we learn more.
identified
AI Avatar videos with two or more minutes of audio are currently failing to generate. Videos longer than 90 seconds may also fail intermittently. Videos under 60 seconds are generating reliably.
We’ve identified this as an issue with one of our upstream providers and are working with them to restore normal service.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Reach 360 and Rise.com Intermittent Errors and Slowness
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We implemented mitigations for the intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Error rates and service metrics have returned to normal levels, and the sites are currently responding as expected.
We are continuing to monitor service stability and complete any remaining remediation activities.
investigating
We continue to investigate intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Mitigation efforts are ongoing, and we are monitoring service behavior closely.
investigating
We continue to investigate intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Mitigation efforts are ongoing, and we are monitoring service behavior closely.
investigating
We are investigating reports of intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Our team has identified elevated probing activity against services and is actively working to mitigate the impact.
Customers may experience intermittent access issues or slower-than-normal performance.
AI Assistant: Course drafts are generating empty
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We deployed a fix, and AI Course Drafts are generating correctly again. We’re continuing to monitor performance to confirm the issue is fully resolved.
Thank you for your patience while we worked through this.
investigating
We’re investigating an issue where AI Course Drafts may generate empty content. Refreshing the page may cause the content to appear.
We’re sorry for the trouble. We’ll share another update as soon as we learn more.
Articulate 360: Delayed provisioning for users signing in to Articulate 360 with SSO
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve fixed the issue that caused delays when provisioning users through SSO in Articulate 360.
Provisioning is now working as expected. Some users may still notice short delays as systems fully catch up.
We’re continuing to monitor the performance to ensure everything remains stable.
investigating
We’re investigating an issue that delays provisioning for some users signing into Articulate 360 with SSO.
Impacted users may not see the expected access right away. We’ll share an update as soon as we know more.
E-Learning Heroes: Intermittent access issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
E-Learning Heroes is now loading as expected. Our vendor is continuing to monitor performance to ensure stability. We’ll share another update soon.
investigating
We are continuing to investigate this issue.
investigating
Some users may have trouble accessing E-Learning Heroes or see an error message.
We’re working with our vendor to stabilize the platform and understand the cause.
We’ll share updates as we learn more. Thanks for your patience while we work on this.
April 2026
Review 360: Newly uploaded Storyline courses fail to load
Source not attested
Last archived state: resolved
View archived record details
monitoring
This issue has been resolved. Storyline content uploaded to Review 360 now loads as expected. We’ll continue to monitor performance to ensure everything remains stable.
investigating
We’re investigating an issue where some Review 360 items fail to load.
This is impacting newly uploaded Storyline courses. Existing content continues to work as expected.
Creators may see a loading error or be unable to open newly published content in Review 360.
We’re actively working to identify the cause and will share updates as soon as we have more information.
Rise 360: Audio and Video Stuck in Processing
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we’re monitoring to ensure processing is completing successfully.
investigating
We’re investigating an issue in Rise 360 where audio and video are stuck in processing. Our team is working to identify the cause and restore normal functionality. We’ll share updates as we learn more.
Articulate 360 Desktop App: Creators can’t sign in
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We’re seeing an issue where Creators can’t sign in to the Articulate 360 desktop app.
You may see sign-in failures or get stuck during login. This impacts launching and updating apps from the desktop app.
Our team is investigating now. We’ll share updates as we learn more.
