Looking for an update now? Check the current status, or follow Articulate for future changes.
94.3%of 35 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been deployed to address the issue. We're actively monitoring the performance and working with our provider to restore full stability.
identified
We’re continuing to work with our upstream provider, who is currently investigating the issue affecting AI Avatar video generation. We’ll share further updates as we learn more.
identified
We’ve confirmed that the issue is now also impacting shorter videos, which are still generating successfully but may take longer than expected to complete. Our upstream provider is investigating this, and we’re continuing to work with them to identify the cause and restore normal functionality. We’ll share further updates as we learn more.
identified
We’re continuing to work with our upstream provider, who is currently investigating the issue affecting AI Avatar video generation. We’ll share further updates as we learn more.
identified
AI Avatar videos with two or more minutes of audio are currently failing to generate. Videos longer than 90 seconds may also fail intermittently. Videos under 60 seconds are generating reliably.
We’ve identified this as an issue with one of our upstream providers and are working with them to restore normal service.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Localization: Translation failures with DeepL glossaries
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed to address the issue affecting translations in Rise 360 and Storyline 360 when using a glossary. Translation requests using glossaries should now process successfully.
We will continue to monitor the situation and provide further updates as needed.
identified
Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified the root cause and are working on a fix. Glossary creation continues to be impacted. Translations remain stable when a glossary is not used.
investigating
We are continuing to investigate this issue.
investigating
Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. Glossary creation continues to be impacted. We’re working with our upstream providers to investigate the issue. Translations appear stable when a glossary is not used.
investigating
We are continuing to investigate this issue.
investigating
Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified an issue with DeepL glossary creation and are investigating. Translations that don’t use a glossary are not affected at this time.
AI Assistant: Slow loading when accessing voices and other AI Assistant features
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Recovery across AI Audio in Storyline 360 and Rise 360, as well as other AI Assistant features, has remained stable. Services are operating normally, and we're continuing to monitor performance to ensure stability.
If you're still experiencing noticeable delays or errors, please contact us at support@articulate.com.
We will provide another update soon.
identified
We've identified the issue that caused delays when accessing AI Audio features in Storyline 360 and Rise 360.
We're starting to see recovery across AI Audio in Storyline 360 and Rise 360, as well as other AI Assistant features. Some Creators may still experience delays while recovery continues.
We're monitoring progress closely and will share another update as soon as we have more information. We're sorry for the trouble.
identified
We've identified the issue that caused delays when accessing AI Audio features in Storyline 360 and Rise 360.
We're starting to see recovery across AI Audio in Storyline 360 and Rise 360, as well as other AI Assistant features. Some Creators may still experience delays while recovery continues.
We're monitoring progress closely and will share another update as soon as we have more information. We're sorry for the trouble.
investigating
Creators may experience delays when accessing AI Audio features in Storyline 360 and Rise 360.
In Storyline 360, the AI Audio dialog may take longer than expected to load. When viewing or editing an existing script, the script may appear empty until the voice list finishes loading. Some Creators may also experience delays or errors when adding voices from the voice library.
In Rise 360, selecting View all voices may load slowly. Shared voices continue to load as expected.
As a workaround, ...
investigating
We’re investigating slow loading times when AI Assistant fetches text-to-speech voices in Storyline 360 and Rise 360.
Creators may notice delays when opening the AI Audio dialog in Storyline 360 or selecting 'View all voices' in Rise 360. Shared voices still load as expected. In Storyline, when opening the dialog to view/edit an existing script, it will appear empty until the voices load.
As a workaround, please wait for the voice list to finish loading. We’re sorry for the trouble.
AI Assistant: Image generation not working
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented changes to address the issues affecting AI Course Drafts in Rise 360 and AI image generation when using the latest image generation model.
Performance has improved, and we're seeing normal service behavior. We are continuing to monitor the service closely to ensure stability.
identified
We've identified the cause of the issue affecting AI Course Drafts in Rise 360, as well as the issue impacting AI image generation when using the latest image generation model. Our team is now working on a solution and will continue to provide updates as progress is made.
investigating
We're currently investigating reports of users experiencing delays or getting stuck while creating AI Course Drafts in Rise 360. If you're affected, please do not cancel the process, as the draft may still complete successfully given additional time.
Separately, users creating AI-generated images may encounter issues when using the latest image generation model. As a temporary workaround, we recommend switching to a different image generation model until the issue is resolved.
We're activel...
monitoring
Course draft generation is now processing normally, and new requests are being handled as expected. Image generation remains stable and is working as expected.
We’re continuing to monitor the service and working with our downstream provider to improve additional capacity.
We’ll share another update as soon as possible. Thank you for your patience.
monitoring
We've increased available capacity with our downstream provider and have resumed key functionality. Performance continues to improve, and pending course draft generations are processing successfully.
We're also seeing stable image generation performance with no recent errors reported.
We're monitoring the results closely and will share another update as soon as possible. Thank you for your patience.
monitoring
We’ve increased available capacity with our downstream provider and have resumed key functionality. Performance is improving, and we’re seeing pending requests continue to process.
We’re monitoring the results closely and will share another update as soon as possible. Thank you for your patience.
monitoring
We've increased the available capacity with our downstream provider and we are currently monitoring the results.
We'll share another update as soon as possible.
identified
Users may experience an indefinite loading screen or receive a content moderation error message when generating AI images. AI course draft generation may also fail or take longer than expected.
We've traced this issue to capacity constraints with one of our downstream providers. We're actively working to increase available capacity and reduce the impact.
If you're having trouble generating AI images, disable the latest image generation model in your settings and then try generating images a...
identified
Users may experience an indefinite loading screen or receive a content moderation error message when generating AI images. AI course draft generation may also fail or take longer than expected.
We've traced this issue to capacity constraints with one of our downstream providers. We're actively working to increase available capacity and reduce the impact.
If you're having trouble generating AI images, disable the latest image generation model in your settings and then try generating images a...
investigating
Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. AI course draft generation is also affected by this incident.
As a temporary workaround for AI image generation issues, you can disable the latest image generation model in your settings and then try generating images again.
We're actively working to resolve this issue and will provide another update as soon as more information becomes available.
investigating
Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. AI course draft generation is also affected by this incident.
As a temporary workaround for AI image generation issues, you can disable the latest image generation model in your settings and then try generating images again.
We're actively working to resolve this issue and will provide another update as soon as more information becomes available.
investigating
Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. As a temporary workaround, you can disable the latest image generation model in your settings and then try generating images again.
We're actively working to resolve this issue and will provide another update as soon as more information becomes available. If you continue to experience issues, please reach out to us at support@articulate.com.
investigating
We're looking into reports that AI Assistant image generation isn't working in Rise 360 and Storyline 360. When attempting to generate images, the modal may get stuck loading or fail to complete.
We are actively investigating the cause and will share an update as soon as we have more information.
AI Assistant: Image generation not working in Rise 360 and Storyline 360
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've identified an issue affecting AI course draft generation in Rise 360 and AI image generation in Rise 360 and Storyline 360, where requests may become stuck on a loading state.
The issue was caused by latency with the Gemini API, which has now been resolved. We're continuing to monitor the situation to ensure these features are working as expected.
If you continue to experience issues, please reach out to us at support@articulate.com.
investigating
We're aware that AI image generation is currently stuck on a loading state in Rise 360 and Storyline 360. AI course draft generation in Rise 360 is also affected. Our team is actively investigating the cause and will share an update as soon as we have more information.
If you need immediate help, please reach out to us at support@articulate.com.
investigating
We're aware that AI image generation is currently stuck on a loading state in Rise 360 and Storyline 360. Our team is actively investigating the cause and will share an update as soon as we have more information.
If you need immediate help, please reach out to us at support@articulate.com.
Articulate 360 AI: Quiz generation is unavailable
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We implemented a fix for the issue affecting Quiz generation. It is working normally again.
We’re continuing to monitor the service to ensure it remains stable. We’ll provide another update after we’ve completed our monitoring period.
investigating
We’re investigating an issue affecting quiz generation in Rise 360 and Storyline 360.
Creators may see errors or be unable to generate quizzes. Existing courses and quizzes remain accessible.
Our team is actively investigating the issue and working to restore normal functionality. We’ll share another update as soon as we have more information. If you need additional assistance, please contact support@articulate.com.
Rise 360 Manage Blocks Unavailable
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We implemented a fix for the issue affecting Manage Blocks in Rise 360. Functionality has been restored, and we are monitoring the service to ensure stability.
investigating
We are investigating an issue affecting Manage Blocks in Rise 360. Users may be unable to access or manage blocks after selecting a block from the Manage Blocks view.
Our team is actively investigating the issue and working to restore normal functionality.
May 2026
Storyline 360: Cloud Backups are failing
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've shipped a hotfix for the issue causing Cloud Backups in Storyline 360 to fail immediately. Systems are now operational and we're monitoring closely.
If you have any questions, reach out to support@articulate.com.
identified
We’ve identified the cause of an issue causing Cloud Backups in Storyline 360 to fail immediately.
We’re preparing a hotfix for Update 118, which we plan to release tomorrow after our team verifies the fix.
investigating
We’re investigating an issue causing Cloud Backups in Storyline 360 to fail immediately. We’ve confirmed the issue is related to the Desktop Service and is not resolved by reverting to an earlier version of Storyline 360.
Our team is working to identify the root cause and restore normal functionality. We’ll share updates as we learn more.
We’re sorry for the trouble. For additional help, contact support@articulate.com.
AI Assistant: Increased latency and failures across AI features
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We're actively monitoring the performance and working with our provider to restore full stability.
We’ll share another update as soon as we have more information. We’re sorry for the trouble.
monitoring
We’re seeing renewed issues with our AI service provider after a period of recovery. Customers may experience intermittent latency, timeouts, or failed requests across AI-powered text generation features.
We’re also investigating reports of degraded output quality in Magic Text Import. Some features may still complete successfully but return results that differ from the expected behavior.
We’re actively monitoring performance and working with our provider to restore full stability.
monitoring
We’re seeing renewed issues with our AI service provider after a period of recovery.
Customers may again experience intermittent latency, timeouts, or failed requests across AI-powered text generation features. We’re actively monitoring performance and working with our provider to restore full stability.
monitoring
AI-powered features are working as expected. We’re continuing to monitor performance closely to ensure services remain stable.
investigating
We’re continuing to investigate an issue with our AI service provider that is causing increased latency and higher failure rates across several AI-powered features.
We’ll share another update as soon as we have more information. We’re sorry for the trouble.
investigating
We’re investigating an issue with our AI service provider that is causing increased latency and higher failure rates across several AI-powered features.
Customers may experience slow responses, timeouts, or failed requests when using AI Writer, AI Course Drafts, Magic Import, block generation and editing, source uploads and processing, quiz generation, text rewrites, summarization, and other AI text generation features.
AI image generation is currently working as expected.
We’re actively ...
Articulate 360: Errors affecting checkout and billing workflows
majorSource not attested
Last archived state: resolved
View archived record details
identified
We’ve identified that this issue is related to a third-party service affecting login infrastructure. Customers may continue to experience intermittent errors when checking out, generating quotes, viewing pricing, or confirming purchase eligibility.
If you encounter an error, please try again later while remediation work continues. We’ll continue monitoring the situation and share updates as we learn more.
investigating
We’re investigating an issue affecting several billing-related workflows on articulate.com. Experiencing errors when checking out, generating quotes, pricing, or confirming purchase eligibility.
Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
We’ll share another update as soon as we have more information. For additional help, please contact support@articulate.com.
AI Images: Intermittent image generation failures
Source not attested
Last archived state: resolved
View archived record details
monitoring
Image generation and editing features are processing as expected again.
In Rise 360, AI-generated courses are processing as expected again, and we’re continuing to monitor system performance closely.
investigating
We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360.
Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully completes the action.
In Rise 360, AI-generated courses are now processing as expected again. We’ll share more updates as we have them. We're sorry for the trouble.
investigating
We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360.
Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully generates the image.
In Rise 360, AI-generated courses are now processing as expected again.
We’ll share more updates as we have them. We're sorry for the trouble.
investigating
We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360.
Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully generates the image.
In Rise 360, AI-generated courses are now processing as expected again.
We’ll share more updates as we have them. We're sorry for the trouble.
investigating
Image generation and editing modals should now load across both products. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating.
In Rise 360, AI-generated courses are now processing as expected again.
We’ll continue to share updates as we have them. We’re sorry for the trouble.
investigating
Image generation and editing modals should now load across both products. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating.
In Rise 360, AI-generated courses are now processing as expected again.
We’ll continue to share updates as we have them. We’re sorry for the trouble.
investigating
Image generation and editing modals should now load across both Rise 360 & Storyline 360. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating.
In Rise 360, AI-generated courses are now processing again, though processing times may be longer than usual.
We’ll continue to share updates as we have them. We’re sorry for the trouble.
investigating
We’re still investigating an issue that prevents image generation and image editing from loading in Rise 360 and Storyline 360. Course Draft generation in Rise 360 also remains affected.
We’ll share another update as soon as we have more information. We’re sorry for the trouble.
investigating
We’re investigating an issue that prevents image generation and image editing from loading in Rise 360 and Storyline 360. Course Draft generation in Rise 360 is also affected.
We’re working to identify the cause and will share an update as soon as we know more. We’re sorry for the trouble.
