Articulate 360: Some customers may experience connectivity issues
View the provider incident record →Current answer
Articulate experienced a minor incident: Articulate 360: Some customers may experience connectivity issues. ServiceAlert observed recovery on Nov 6, 2026.
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Incident Lifecycle
Affected Components
Team Slides
Incident Timeline
Monitoring
The issue has been mitigated, and we’re continuing to monitor the results.
Nov 5, 2026 at 10:47 PM UTC
Identified
We are continuing to work on a fix for this issue.
Nov 5, 2026 at 10:06 PM UTC
Identified
We’ve identified the cause and mitigated the issue for most customers.
Customers who share an IP address may still be blocked by the Web Application Firewall. The mitigation slows Team Slides synchronization for all customers, though only customers using Storyline version 3.129.38633.0 will need to resync their Team Slides.
We’re continuing to work on a full fix.
Customers who share an IP address may still be blocked by the Web Application Firewall. The mitigation slows Team Slides synchronization for all customers, though only customers using Storyline version 3.129.38633.0 will need to resync their Team Slides.
We’re continuing to work on a full fix.
Nov 5, 2026 at 8:51 PM UTC
Investigating
Some customers may have trouble connecting to Articulate 360 services. We’re continuing to investigate the issue and will share more information as we learn more.
Nov 5, 2026 at 7:34 PM UTC
Investigating
Some customers may have trouble connecting to Articulate 360 services. We’re investigating the issue and will share more information as we learn more.
Nov 5, 2026 at 6:24 PM UTC
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