Current answer
Articulate experienced a minor incident: AI Avatars: Longer videos may fail to generate. ServiceAlert observed recovery on Sep 15, 2026.
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Incident Lifecycle
Affected Components
AI Assistant
Incident Timeline
Monitoring
A fix has been deployed to address the issue. We're actively monitoring the performance and working with our provider to restore full stability.
Sep 15, 2026 at 12:23 AM UTC
Identified
We’re continuing to work with our upstream provider, who is currently investigating the issue affecting AI Avatar video generation. We’ll share further updates as we learn more.
Sep 14, 2026 at 11:21 PM UTC
Identified
We’ve confirmed that the issue is now also impacting shorter videos, which are still generating successfully but may take longer than expected to complete. Our upstream provider is investigating this, and we’re continuing to work with them to identify the cause and restore normal functionality. We’ll share further updates as we learn more.
Sep 14, 2026 at 10:20 PM UTC
Identified
We’re continuing to work with our upstream provider, who is currently investigating the issue affecting AI Avatar video generation. We’ll share further updates as we learn more.
Sep 14, 2026 at 9:42 PM UTC
Identified
AI Avatar videos with two or more minutes of audio are currently failing to generate. Videos longer than 90 seconds may also fail intermittently. Videos under 60 seconds are generating reliably.
We’ve identified this as an issue with one of our upstream providers and are working with them to restore normal service.
We’ve identified this as an issue with one of our upstream providers and are working with them to restore normal service.
Sep 14, 2026 at 8:33 PM UTC
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