Daily provider-status observations and published incident history for Articulate.
Unknown
Current status for Articulate cannot be verified right now. Verified .
Official provider source.
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87.5%of 80 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
80.6%
31
6
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Articulate 360: Some customers may experience connectivity issues
The issue has been mitigated, and we’re continuing to monitor the results.
identified
We are continuing to work on a fix for this issue.
identified
We’ve identified the cause and mitigated the issue for most customers.
Customers who share an IP address may still be blocked by the Web Application Firewall. The mitigation slows Team Slides synchronization for all customers, though only customers using Storyline version 3.129.38633.0 will need to resync their Team Slides.
We’re continuing to work on a full fix.
investigating
Some customers may have trouble connecting to Articulate 360 services. We’re continuing to investigate the issue and will share more information as we learn more.
investigating
Some customers may have trouble connecting to Articulate 360 services. We’re investigating the issue and will share more information as we learn more.
October 2026
Articulate 360: Email notifications aren't being sent
Email delivery has resumed for Articulate 360, and we're continuing to monitor while we work with our email provider on a longer-term resolution.
Some emails sent during this incident may still arrive late. If a recipient hasn't received their invitation, you can now resend it through Account Management. If you're waiting on an invitation and haven't received it yet:
- Accept your pending invitation directly at https://manage.articulate.com/profile
- If you don't have an Articulate ID yet, create one using the email address that received the invitation: https://id.articulate.com/register
We're sorry for the trouble and will share another update as we continue to monitor.
monitoring
Email delivery has resumed for Articulate 360, and we're continuing to monitor while we work with our email provider on a longer-term resolution.
Some emails sent during this incident may still arrive late. If a recipient hasn't received their invitation, you can now resend it through Account Management. If you're waiting on an invitation and haven't received it yet:
- Accept your pending invitation directly at https://manage.articulate.com/profile
- If you don't have an Articulate ID yet, create one using the email address that received the invitation: https://id.articulate.com/register
We're sorry for the trouble and will share another update as we continue to monitor.
identified
We are continuing to work on a fix for this issue.
identified
Some Articulate 360 emails are being delayed again, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. We're working with our email provider to restore delivery and will share another update as soon as we know more. Resending invitations won't help until delivery is restored, but pending invitations can still be accepted at https://manage.articulate.com/profile, and new Articulate IDs can be created with the invited email address at https://id.articulate.com/register.
monitoring
Email functionality has resumed for Articulate 360, and we're continuing to monitor delivery while working with our email provider to address any remaining delayed notifications.
Some emails -- including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications -- may still be delayed. In the meantime, if a recipient hasn't received their invitation, we encourage you to resend it through Account Management.
If you're waiting on an invitation and haven't received it yet:
- Accept your pending invitation directly at https://manage.articulate.com/profile
- If you don't have an Articulate ID yet, create one using the email address that received the invitation: https://id.articulate.com/register
We're sorry for the trouble and will share another update as we continue to monitor.
identified
We’ve identified an issue with a third-party provider that’s delaying many Articulate 360 emails, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. We’re continuing to work with the provider’s support team on a resolution and will share additional updates as we learn more.
Team invitations are still available within the platform. If you’re affected, please go to https://manage.articulate.com/profile and accept the pending invitation.
If you don’t have an Articulate ID, create one using the email address that received the invitation, here: https://id.articulate.com/register
identified
We’ve identified an issue with a third-party provider that’s delaying many Articulate 360 emails, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. We’re continuing to work with the provider’s support team on a resolution and will share additional updates as we learn more.
Team invitations are still available within the platform. If you’re affected, please go to https://manage.articulate.com/profile and accept the pending invitation.
If you don’t have an Articulate ID, create one using the email address that received the invitation, here: https://id.articulate.com/register
identified
We’ve identified an issue with a third-party provider that’s delaying many Articulate 360 emails, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. We’re working with the provider’s support team on a resolution and will share additional updates as we learn more.
Team invitations are still available within the platform. If you’re affected, please go to https://manage.articulate.com/profile and accept the pending invitation.
If you don’t have an Articulate ID, create one using the email address that received the invitation, here: https://id.articulate.com/register
investigating
We’re continuing to investigate an incident involving Articulate 360 email notifications not being sent to users. We’ll share additional updates as we learn more.
The invitations are still available within the platform. If you’re affected, please go to https://manage.articulate.com/profile and accept the pending invitation.
If you don’t have an Articulate ID, create one using the email address that received the invitation, here: https://id.articulate.com/register
investigating
We’re continuing to investigate an incident involving Articulate 360 email notifications not being sent to users. We’ll share additional updates as we learn more.
investigating
Some Articulate 360 actions aren't sending email notifications to users. We're investigating the issue and will share more details soon.
Customers purchasing through articulate.com who need to validate educational discount eligibility may experience delays during checkout. We're investigating the issue with our validation provider and working to restore normal processing as quickly as possible.
Order processing has returned to normal. We’re monitoring to ensure it remains stable. We’ll provide another update within 60 minutes.
investigating
We’re investigating an issue affecting order processing. Our team is working to restore normal processing. We’ll provide another update within 60 minutes.
Rise 360: Slowness and Errors When Working on Content
A fix has been applied for this. If your course is still stuck on Duplicating, cancel the action and try again.
Things should be back to normal, and we're continuing to monitor performance closely.
identified
We've identified an issue affecting Rise 360 where some users may experience slowness and errors while working on their content.
Our team is actively working on a fix.
A fix has been deployed to address the issue. We're actively monitoring the performance and working with our provider to restore full stability.
identified
We’re continuing to work with our upstream provider, who is currently investigating the issue affecting AI Avatar video generation. We’ll share further updates as we learn more.
identified
We’ve confirmed that the issue is now also impacting shorter videos, which are still generating successfully but may take longer than expected to complete. Our upstream provider is investigating this, and we’re continuing to work with them to identify the cause and restore normal functionality. We’ll share further updates as we learn more.
identified
We’re continuing to work with our upstream provider, who is currently investigating the issue affecting AI Avatar video generation. We’ll share further updates as we learn more.
identified
AI Avatar videos with two or more minutes of audio are currently failing to generate. Videos longer than 90 seconds may also fail intermittently. Videos under 60 seconds are generating reliably.
We’ve identified this as an issue with one of our upstream providers and are working with them to restore normal service.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Rise 360: PDF exports are delayed
minorSource not attested
Last archived state: resolved
View archived record details
Rise 360
monitoring
PDF exports in Rise 360 are processing normally again. We’re monitoring to confirm performance remains stable.
investigating
PDF exports in Rise 360 are taking longer than expected to complete. We’re investigating the delays and working to restore normal processing.
Rise 360: PDF exports aren't processing
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've identified the issue preventing Rise 360 PDF exports from processing and deployed a fix. PDF exports are processing again, and we're continuing to monitor performance.
investigating
Customers are unable to export Rise 360 courses to PDF. We're investigating this issue and working to restore PDF exports.
Content Library Images 360: Video searches are failing
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Video searches in Content Library for Storyline 360 are working again.
Our video content provider has restored service, and we're seeing successful searches. We'll continue to monitor performance to confirm everything remains stable before resolving this incident. Thanks for your patience.
investigating
We are continuing to investigate this issue.
investigating
We're investigating an issue affecting video searches in Content Library for Storyline 360.
At this time, searching for videos may fail because of an issue with our video content provider. Other Content Library assets, including images, icons, and illustrations, aren't affected.
We're working with our provider to restore service as quickly as possible. We'll share another update as soon as we have more information.
July 2026
Rise 360: PDF Exports Are Failing
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We've implemented a fix for the issue affecting PDF exports in Rise 360.
Customers should now be able to export courses as PDFs again. We're continuing to monitor performance to ensure the fix is working as expected.
Thank you for your patience while we worked to resolve this issue.
investigating
We are continuing to investigate this issue.
investigating
We're investigating an issue affecting PDF exports in Rise 360.
Customers may be unable to export courses as PDFs. We're actively investigating the cause and will share another update as soon as we have more information.
We understand this impacts your work and appreciate your patience while we investigate.
Rise 360: Video Files Missing From Published Output
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Video files are appearing again in published LMS and web output. We're monitoring the fix to ensure the issue is fully resolved. The issue affected customers from approximately 9:12 AM ET until 1:20 PM ET. If you published a course during that time, republish it to ensure video files are included as expected.
monitoring
Video files are appearing again in published LMS and web output. We're monitoring the fix to ensure the issue is fully resolved. If you published a course while this issue was active, republish it to ensure video files are included as expected.
investigating
Video files aren’t appearing in published LMS or web output. We’re investigating and working to restore expected publishing behavior.
Rise 360 Quick Share: Quick Share courses not loading
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Some customers are unable to load Rise 360 Quick Share courses. We're investigating the issue and working to identify the cause. We'll share more information here as soon as it's available.
Articulate 360: AI Feature Degradation
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We're investigating a possible issue with features within Articulate 360. We'll share more information here as soon as it's available
Web Apps & Storyline 360: Feature Availability Restored
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
All features are functional again. We're continuing to monitor performance.
monitoring
We’re continuing to monitor performance closely to ensure services remain stable.
investigating
We experienced an outage with our upstream feature management platform. The incident has been resolved, and all features are functional again. We're continuing to monitor performance.
If you are experiencing issues finding or accessing features, please refresh your browser to restore normal functionality. Storyline 360 users may need to relaunch the application.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We're investigating a possible issue with our upstream feature management platform. We'll share more information here as soon as it's available.
Articulate.com: E-commerce and Self-Service Unavailable
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Customers cannot place orders or manage subscriptions through articulate.com. The e-commerce checkout and Account Management pages are currently in maintenance mode while we investigate and work to restore service.
Rise 360: Custom block editing isn’t loading
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've implemented a fix for the issue affecting custom block editing in Rise 360.
Custom block editing is working again, and we're monitoring the service to confirm everything remains stable. Please refresh your browser page before editing custom blocks.
identified
We've identified the cause of an issue affecting custom block editing in Rise 360.
We're working to restore normal functionality as quickly as possible. We'll share another update as we make progress. We appreciate your patience.
investigating
We're investigating an issue affecting custom block editing in Rise 360. Users see a "Something went wrong" page when they try to edit custom blocks.
We're actively investigating the cause and will share another update as soon as we have more information.
