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94.3%of 35 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been deployed to address the issue. We're actively monitoring the performance and working with our provider to restore full stability.
identified
We’re continuing to work with our upstream provider, who is currently investigating the issue affecting AI Avatar video generation. We’ll share further updates as we learn more.
identified
We’ve confirmed that the issue is now also impacting shorter videos, which are still generating successfully but may take longer than expected to complete. Our upstream provider is investigating this, and we’re continuing to work with them to identify the cause and restore normal functionality. We’ll share further updates as we learn more.
identified
We’re continuing to work with our upstream provider, who is currently investigating the issue affecting AI Avatar video generation. We’ll share further updates as we learn more.
identified
AI Avatar videos with two or more minutes of audio are currently failing to generate. Videos longer than 90 seconds may also fail intermittently. Videos under 60 seconds are generating reliably.
We’ve identified this as an issue with one of our upstream providers and are working with them to restore normal service.
Legacy Incident Archive
27 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Rise 360: PDF exports are delayed
minorSource not attested
Last archived state: resolved
View archived record details
Rise 360
monitoring
PDF exports in Rise 360 are processing normally again. We’re monitoring to confirm performance remains stable.
investigating
PDF exports in Rise 360 are taking longer than expected to complete. We’re investigating the delays and working to restore normal processing.
Rise 360: PDF exports aren't processing
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've identified the issue preventing Rise 360 PDF exports from processing and deployed a fix. PDF exports are processing again, and we're continuing to monitor performance.
investigating
Customers are unable to export Rise 360 courses to PDF. We're investigating this issue and working to restore PDF exports.
Content Library Images 360: Video searches are failing
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Video searches in Content Library for Storyline 360 are working again.
Our video content provider has restored service, and we're seeing successful searches. We'll continue to monitor performance to confirm everything remains stable before resolving this incident. Thanks for your patience.
investigating
We are continuing to investigate this issue.
investigating
We're investigating an issue affecting video searches in Content Library for Storyline 360.
At this time, searching for videos may fail because of an issue with our video content provider. Other Content Library assets, including images, icons, and illustrations, aren't affected.
We're working with our provider to restore service as quickly as possible. We'll share another update as soon as we have more information.
July 2026
Rise 360: PDF Exports Are Failing
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We've implemented a fix for the issue affecting PDF exports in Rise 360.
Customers should now be able to export courses as PDFs again. We're continuing to monitor performance to ensure the fix is working as expected.
Thank you for your patience while we worked to resolve this issue.
investigating
We are continuing to investigate this issue.
investigating
We're investigating an issue affecting PDF exports in Rise 360.
Customers may be unable to export courses as PDFs. We're actively investigating the cause and will share another update as soon as we have more information.
We understand this impacts your work and appreciate your patience while we investigate.
Rise 360: Video Files Missing From Published Output
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Video files are appearing again in published LMS and web output. We're monitoring the fix to ensure the issue is fully resolved. The issue affected customers from approximately 9:12 AM ET until 1:20 PM ET. If you published a course during that time, republish it to ensure video files are included as expected.
monitoring
Video files are appearing again in published LMS and web output. We're monitoring the fix to ensure the issue is fully resolved. If you published a course while this issue was active, republish it to ensure video files are included as expected.
investigating
Video files aren’t appearing in published LMS or web output. We’re investigating and working to restore expected publishing behavior.
Rise 360 Quick Share: Quick Share courses not loading
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Some customers are unable to load Rise 360 Quick Share courses. We're investigating the issue and working to identify the cause. We'll share more information here as soon as it's available.
Articulate 360: AI Feature Degradation
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We're investigating a possible issue with features within Articulate 360. We'll share more information here as soon as it's available
Web Apps & Storyline 360: Feature Availability Restored
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
All features are functional again. We're continuing to monitor performance.
monitoring
We’re continuing to monitor performance closely to ensure services remain stable.
investigating
We experienced an outage with our upstream feature management platform. The incident has been resolved, and all features are functional again. We're continuing to monitor performance.
If you are experiencing issues finding or accessing features, please refresh your browser to restore normal functionality. Storyline 360 users may need to relaunch the application.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We're investigating a possible issue with our upstream feature management platform. We'll share more information here as soon as it's available.
Articulate.com: E-commerce and Self-Service Unavailable
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Customers cannot place orders or manage subscriptions through articulate.com. The e-commerce checkout and Account Management pages are currently in maintenance mode while we investigate and work to restore service.
Rise 360: Custom block editing isn’t loading
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've implemented a fix for the issue affecting custom block editing in Rise 360.
Custom block editing is working again, and we're monitoring the service to confirm everything remains stable. Please refresh your browser page before editing custom blocks.
identified
We've identified the cause of an issue affecting custom block editing in Rise 360.
We're working to restore normal functionality as quickly as possible. We'll share another update as we make progress. We appreciate your patience.
investigating
We're investigating an issue affecting custom block editing in Rise 360. Users see a "Something went wrong" page when they try to edit custom blocks.
We're actively investigating the cause and will share another update as soon as we have more information.
