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87.3%of 79 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
87.1%
31
4
September 2026
89.7%
29
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been applied and job processing on Supplier Data Manager has resumed. Our team is re-running the jobs that failed during this incident. If a job you need still shows an error, please run it again or contact support. Existing data was not affected. We are monitoring to confirm service is stable and will post a final update once confirmed.
identified
We have identified the cause of the job processing failures and are implementing a fix. Job processing remains unavailable for all customers. We will post another update as soon as service is restored.
investigating
Jobs on Supplier Data Manager are currently failing to process. Our team is identifying. Updates will be posted here as they become available.
October 2026
Service disruption for PIM customers hosted in our London region
All impacted PIM instances are now up and running.
A specific communication banner will be shortly displayed directly in the impacted PIM instances, informing about the data loss time range, and the operations to be re-run.
We are keeping monitoring the service health.
We will provide an update within the next 3 hours.
identified
We're recovering the impacted instances.
89% of the impacted PIM instances are now up and running. If your instance is accessible and responsive, you can use it.
We will provide an update within the next 1 hour.
identified
We have started the Disaster Recovery Plan (DRP) operations.
As a consequence of this process, data on the europe-west2 region (UK) will be recovered from backups. The data loss time range (time between the last backup and the outage) is expected to be 15 minutes in average, 39 minutes maximum.
We will provide an update within the next 1 hour.
identified
Our cloud service provider is still actively investigating the ongoing outage.
As we await the resolution of the issue by our cloud provider, we have initiated the pre-launch steps of our Disaster Recovery Plan. We will launch it if the provider outage is not solved before 10:00 UTC (one hour from now).
We will provide an update within the next 1 hour.
identified
Our cloud service provider is still actively investigating the ongoing outage.
As we await the resolution of the issue by our cloud provider, we are currently working on a solution to restore the service for customers located in the UK region.
We will provide an update within the next 30 minutes.
identified
We are continuing to work on a fix for this issue.
identified
Our cloud provider is still working on the incident affecting its services in the London region.
PIM customers hosted in this region continue to experience errors and failing background jobs.
Customers in other regions are not affected.
identified
Since 06:00 UTC (08:00 CEST) on October 20, customers whose PIM is hosted in our London region are unable to use their PIM. The web application and the REST API return errors or time out for most requests, and background jobs such as imports and exports are failing or delayed.
All other customers are not affected. If your PIM is working normally, no action is needed.
The cause is a network incident at our cloud provider in one of our hosting regions. Our provider has confirmed the issue and is working on a fix.
Our team is monitoring the situation and will take any action available on our side to restore service as quickly as possible.
investigating
We are currently investigating an issue affecting some PIM customers in europe region.
A subset of users are currently unable to access the PIM. Any attempt to log in or load the application is failing.
This issue began at 11:00 UTC and is affecting customers on the Growth Package. Other plans are not impacted.
The issue has been identified and a fix is being progressively rolled out.
We will provide an update in 30 minutes.
Access Issues Affecting Select Serenity Edition Features
All customer configurations have been fixed, and we are now monitoring the situation. We will provide an update within 30 minutes
identified
Since 14:17 UTC, some Serenity Edition customers have been unable to access a set of features from the PIM's UI and API, including collaboration workflows, proposals, shared assets, asset versioning, Agentic Ziggy, channel permissions, and product restorations. No data has been lost as a result of this issue.
This issue affected approximately 10% of customer instances running Serenity Edition, across all regions.
The root cause has been identified, and a fix is currently being rolled out to all impacted instances.
We will provide an update within 60 minutes.
Legacy Incident Archive
17 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Slow Workflow Progression in the PIM
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are still working on implementing the fix. We will provide an update within 90 minutes.
identified
We are still working on implementing the fix. We will provide an update within 90 minutes.
identified
Users in Germany are currently experiencing degraded performance when progressing through collaboration workflows. Specifically, there is a noticeable delay between the start or completion of a workflow step, and the product loading on the next step.
Who is affected: All users based in Germany using collaboration workflows in the PIM.
You may be impacted if: You observe abnormal delays between completing a workflow step and the product appearing on the subsequent step.
We are implementing a ...
[Supplier Data Manager] - Job processing delays and errors
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results. New SDM jobs are now processed as expected.
identified
We are continuing to work on a fix for this issue.
identified
We are currently experiencing delays and errors in job processing on Supplier Data Manager. Our team is actively investigating and working to restore normal performance.
We sincerely apologize for the inconvenience caused by this service disruption.
Intermittent Slowdowns Affecting Response Times
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The mitigation is still in progress, and the latency is going back to its expected level. We will inform you when the situation is fully resolved.
Thank you for understanding.
monitoring
We are currently implementing additional mitigations on our infrastructure to continue improving overall latency and PIM performance.
We will make sure to keep you updated within the next 3 hours.
Thank you for your patience
monitoring
We are continuing to monitor for any further high-latency episodes.
Thank you for your patience.
monitoring
Our engineers have identified a bottleneck and have performed an operation to release pressure on our infrastructure.
We'll keep closely monitoring the situation and will provide an update within the next 2 hours.
Thanks for your patience
investigating
The investigation is still ongoing as our team is trying to analyse the root cause of the high latency episodes within our infrastructure. We will keep you updated in the next 3 hours.
Thank you for your patience.
investigating
We are continuing to investigate this issue and will keep you updated on the situation within 2 hours.
Thank you for your understanding
investigating
Starting on May 4 at around 12:00 PM UTC, customers hosted in the Western European region are experiencing intermittent episodes of high response times within the PIM. The issue is ongoing and occurring episodically — normal performance resumes between episodes.
During affected periods, pages and actions may take significantly long...
April 2026
Workflow UI Freezing During Enrichment Operations
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix is being deployed for this issue and we are monitoring the results.
identified
Since 12:30 UTC, users are experiencing performance issues with the Workflow feature.
When performing enrichment operations, the Workflow UI may become completely unresponsive. All users of the Workflow feature are affected.
API Workflow enrichment remains operational. ...
Latency on import and export jobs in the Western European region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified an issue in which some users in the Western European region are experiencing increased latency across all exports and all imports except product imports. The issue began around 2:00 PM CEST on April 21st, 2026.
Our engineering team has identified the root cause within our infrastructure and has implemented a fix to mitigate the issue. We will continue monitoring the situation and provide an update within 1 hour.
Latency on import jobs
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The latency has decreased, and import jobs are now processing as expected.
We will continue to monitor import jobs' performance to confirm the incident is resolved.
identified
The issue has been identified, and a fix is being implemented to mitigate the latency on import jobs.
We will provide another update within 60 minutes.
investigating
We have identified an issue where a subset of customers in the Western European region is experiencing increased latency on product and product model imports. The issue began around 5:00 PM CEST on April 16th, 2026.
Our engineering team is actively investigating the root cause. We will provide an update in 60 minutes.
Login and Navigation Disrupted, on Eastern Europe
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Traffic is getting back to normal.
We continue monitoring the platform. We will provide an update in 60 minutes.
monitoring
We are currently experiencing a partial outage preventing users from logging in and browsing the PIM UI.
Who is affected: All users located in Eastern Europe (approximately 20% of our customer base) are impacted. If you are in this region and cannot log in or navigate the PIM, you are affected by this incident.
Workaround: PIM REST API and GraphQL API remain usable.
A fix has been implemented and is being monitored. We will provide an update in 30 minutes.
