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88.9%of 36 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
89.7%
29
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
PIM Growth Package UI unavailable for some instances
A subset of users are currently unable to access the PIM. Any attempt to log in or load the application is failing.
This issue began at 11:00 UTC and is affecting customers on the Growth Package. Other plans are not impacted.
The issue has been identified and a fix is being progressively rolled out.
We will provide an update in 30 minutes.
Access Issues Affecting Select Serenity Edition Features
All customer configurations have been fixed, and we are now monitoring the situation. We will provide an update within 30 minutes
identified
Since 14:17 UTC, some Serenity Edition customers have been unable to access a set of features from the PIM's UI and API, including collaboration workflows, proposals, shared assets, asset versioning, Agentic Ziggy, channel permissions, and product restorations. No data has been lost as a result of this issue.
This issue affected approximately 10% of customer instances running Serenity Edition, across all regions.
The root cause has been identified, and a fix is currently being rolled out to all impacted instances.
We will provide an update within 60 minutes.
Legacy Incident Archive
17 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Slow Workflow Progression in the PIM
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are still working on implementing the fix. We will provide an update within 90 minutes.
identified
We are still working on implementing the fix. We will provide an update within 90 minutes.
identified
Users in Germany are currently experiencing degraded performance when progressing through collaboration workflows. Specifically, there is a noticeable delay between the start or completion of a workflow step, and the product loading on the next step.
Who is affected: All users based in Germany using collaboration workflows in the PIM.
You may be impacted if: You observe abnormal delays between completing a workflow step and the product appearing on the subsequent step.
We are implementing a ...
[Supplier Data Manager] - Job processing delays and errors
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results. New SDM jobs are now processed as expected.
identified
We are continuing to work on a fix for this issue.
identified
We are currently experiencing delays and errors in job processing on Supplier Data Manager. Our team is actively investigating and working to restore normal performance.
We sincerely apologize for the inconvenience caused by this service disruption.
Intermittent Slowdowns Affecting Response Times
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The mitigation is still in progress, and the latency is going back to its expected level. We will inform you when the situation is fully resolved.
Thank you for understanding.
monitoring
We are currently implementing additional mitigations on our infrastructure to continue improving overall latency and PIM performance.
We will make sure to keep you updated within the next 3 hours.
Thank you for your patience
monitoring
We are continuing to monitor for any further high-latency episodes.
Thank you for your patience.
monitoring
Our engineers have identified a bottleneck and have performed an operation to release pressure on our infrastructure.
We'll keep closely monitoring the situation and will provide an update within the next 2 hours.
Thanks for your patience
investigating
The investigation is still ongoing as our team is trying to analyse the root cause of the high latency episodes within our infrastructure. We will keep you updated in the next 3 hours.
Thank you for your patience.
investigating
We are continuing to investigate this issue and will keep you updated on the situation within 2 hours.
Thank you for your understanding
investigating
Starting on May 4 at around 12:00 PM UTC, customers hosted in the Western European region are experiencing intermittent episodes of high response times within the PIM. The issue is ongoing and occurring episodically — normal performance resumes between episodes.
During affected periods, pages and actions may take significantly long...
April 2026
Workflow UI Freezing During Enrichment Operations
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix is being deployed for this issue and we are monitoring the results.
identified
Since 12:30 UTC, users are experiencing performance issues with the Workflow feature.
When performing enrichment operations, the Workflow UI may become completely unresponsive. All users of the Workflow feature are affected.
API Workflow enrichment remains operational. ...
Latency on import and export jobs in the Western European region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified an issue in which some users in the Western European region are experiencing increased latency across all exports and all imports except product imports. The issue began around 2:00 PM CEST on April 21st, 2026.
Our engineering team has identified the root cause within our infrastructure and has implemented a fix to mitigate the issue. We will continue monitoring the situation and provide an update within 1 hour.
Latency on import jobs
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The latency has decreased, and import jobs are now processing as expected.
We will continue to monitor import jobs' performance to confirm the incident is resolved.
identified
The issue has been identified, and a fix is being implemented to mitigate the latency on import jobs.
We will provide another update within 60 minutes.
investigating
We have identified an issue where a subset of customers in the Western European region is experiencing increased latency on product and product model imports. The issue began around 5:00 PM CEST on April 16th, 2026.
Our engineering team is actively investigating the root cause. We will provide an update in 60 minutes.
Login and Navigation Disrupted, on Eastern Europe
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Traffic is getting back to normal.
We continue monitoring the platform. We will provide an update in 60 minutes.
monitoring
We are currently experiencing a partial outage preventing users from logging in and browsing the PIM UI.
Who is affected: All users located in Eastern Europe (approximately 20% of our customer base) are impacted. If you are in this region and cannot log in or navigate the PIM, you are affected by this incident.
Workaround: PIM REST API and GraphQL API remain usable.
A fix has been implemented and is being monitored. We will provide an update in 30 minutes.
